{"id":10098,"date":"2026-02-25T13:53:47","date_gmt":"2026-02-25T13:53:47","guid":{"rendered":"https:\/\/support.spoki.com\/?post_type=docs&#038;p=10098"},"modified":"2026-02-25T14:10:16","modified_gmt":"2026-02-25T14:10:16","password":"","slug":"go-high-level-trigger","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/integrazioni\/go-high-level-trigger\/","title":{"rendered":"Go High Level"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Description<\/h2>\n\n\n\n<p>The <strong>Go High Level Trigger<\/strong> allows you to start Spoki automations when Go High Level (GHL) workflows send data to Spoki via webhooks.<\/p>\n\n\n\n<p>Use this for the <strong>GHL \u2192 Spoki<\/strong> direction: trigger WhatsApp automations from GHL events (e.g. form submissions, pipeline changes, campaign actions) to create a bi-directional integration with the <strong>Go High Level Integration Step<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83c\udfaf Overview<\/h2>\n\n\n\n<p>The Go High Level trigger enables your automations to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\ud83d\udd14 <strong>Receive Data from GHL<\/strong> \u2013 Start Spoki automations when GHL workflows send webhook requests<\/li>\n\n\n\n<li>\ud83d\udcde <strong>Identify Contacts<\/strong> \u2013 Match incoming data to Spoki contacts (e.g. by phone)<\/li>\n\n\n\n<li>\ud83d\udd04 <strong>Bi-directional Integration<\/strong> \u2013 Combine with the <a href=\".\/AutomationActionStepGoHighLevel.md\">Go High Level Integration Step<\/a> (Spoki \u2192 GHL) for full two-way workflows<\/li>\n\n\n\n<li>\ud83d\udcca <strong>Sync Custom Fields<\/strong> \u2013 Populate contact fields with data from GHL<\/li>\n\n\n\n<li>\u26a1 <strong>Real-time Start<\/strong> \u2013 Trigger WhatsApp flows from GHL events (form submit, deal stage change, tag added, etc.)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udca1 When to Use<\/h2>\n\n\n\n<p>Use this trigger when you need to:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Use Case<\/th><th>Example<\/th><\/tr><\/thead><tbody><tr><td><strong>GHL form to WhatsApp<\/strong><\/td><td>Start a Spoki automation when a contact submits a GHL form<\/td><\/tr><tr><td><strong>Pipeline stage change<\/strong><\/td><td>Send WhatsApp messages when a deal moves to a specific stage<\/td><\/tr><tr><td><strong>Campaign or sequence event<\/strong><\/td><td>Trigger Spoki when a contact enters\/exits a GHL campaign<\/td><\/tr><tr><td><strong>Tag-based workflows<\/strong><\/td><td>Start automations when a contact is tagged in GHL<\/td><\/tr><tr><td><strong>Calendar or booking<\/strong><\/td><td>Trigger follow-up when an appointment is booked in GHL<\/td><\/tr><tr><td><strong>CRM updates<\/strong><\/td><td>Run Spoki flows when contact\/opportunity data changes in GHL<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2705 Prerequisites<\/h2>\n\n\n\n<p>Before using the Go High Level trigger, you need to:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Have a Go High Level Account<\/strong> \u2013 Active GHL account with workflow\/automation access<\/li>\n\n\n\n<li><strong>Create a Spoki Automation<\/strong> \u2013 An automation that will be started by the trigger<\/li>\n\n\n\n<li><strong>Get the Webhook URL<\/strong> \u2013 Obtain the Spoki webhook URL from the Go High Level trigger configuration<\/li>\n\n\n\n<li><strong>Understand the Payload<\/strong> \u2013 Know what data GHL must send (e.g. phone for contact identification)<\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u26a0\ufe0f <strong>Note<\/strong>: Trigger availability and webhook endpoint details may depend on your Spoki setup. Contact your Spoki administrator if the Go High Level trigger is not visible or you need the exact webhook specification.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\u2699\ufe0f Configuration<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Add Go High Level Trigger to Automation<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"513\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.10-1024x513.png\" alt=\"\" class=\"wp-image-10104\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.10-1024x513.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.10-300x150.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.10-768x385.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.10.png 1039w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In the Spoki automation editor:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create a new automation (or edit an existing one)<\/li>\n\n\n\n<li>In the <strong>Trigger<\/strong> section, click <strong>Select Trigger<\/strong><\/li>\n\n\n\n<li>Choose <strong>Go High Level<\/strong> from the integrations list<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Copy the Webhook URL and Secret<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"520\" height=\"808\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.59.png\" alt=\"\" class=\"wp-image-10108\" style=\"width:461px;height:auto\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.59.png 520w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.31.59-193x300.png 193w\" sizes=\"(max-width: 520px) 100vw, 520px\" \/><\/figure>\n\n\n\n<p>The trigger configuration displays:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Webhook URL<\/strong> \u2013 Unique URL that GHL will call to start this automation<\/li>\n\n\n\n<li><strong>Secret \/ token<\/strong> (if applicable) \u2013 For authenticating requests from GHL<\/li>\n<\/ul>\n\n\n\n<p>Copy these values; you will use them in your GHL workflow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Configure Your GHL Workflow<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"713\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.34.26-1024x713.png\" alt=\"\" class=\"wp-image-10112\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.34.26-1024x713.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.34.26-300x209.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.34.26-768x535.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.34.26-1536x1070.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2026\/02\/Screenshot-2026-02-18-at-15.34.26.png 1642w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>In Go High Level:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create or edit a workflow that should start the Spoki automation<\/li>\n\n\n\n<li>Add an action that sends an HTTP request (webhook action) to the Spoki webhook URL<\/li>\n\n\n\n<li>Set <strong>Method<\/strong> to <code>POST<\/code> and <strong>Content-Type<\/strong> to <code>application\/json<\/code><\/li>\n\n\n\n<li>Build the request body with the required fields (see Request Payload section)<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: Test the Trigger<\/h3>\n\n\n\n<p>Before going live:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Run the GHL workflow with test data<\/li>\n\n\n\n<li>Confirm the Spoki automation starts<\/li>\n\n\n\n<li>Verify the correct contact is identified and any custom fields are set as expected<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udd27 Webhook Setup<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Flow: GHL \u2192 Spoki<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>GHL workflow runs (e.g. on form submit, stage change, or schedule)<\/li>\n\n\n\n<li>GHL sends an HTTP POST to the Spoki webhook URL with contact and custom data<\/li>\n\n\n\n<li>Spoki validates the request and starts the automation for the identified contact<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Requirements<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Workflow in GHL must send a valid JSON body including at least the data needed for contact identification (e.g. phone)<\/li>\n\n\n\n<li>Webhook URL from Spoki must be used exactly as provided (no trailing slash or query params unless documented)<\/li>\n\n\n\n<li>If a secret is required, include it in the request (e.g. header or body) as shown in the trigger configuration<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udce6 Request Payload<\/h2>\n\n\n\n<p>Spoki expects a JSON payload from GHL. Typical structure:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">{<br>  \"phone\": \"+393491234567\",<br>  \"first_name\": \"Mario\",<br>  \"last_name\": \"Rossi\",<br>  \"email\": \"mario.rossi@example.com\",<br>  \"custom_fields\": {<br>    \"LEAD_SOURCE\": \"GHL Form\",<br>    \"CAMPAIGN_ID\": \"abc123\"<br>  }<br>}<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\">Key Fields<\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Field<\/th><th>Type<\/th><th>Description<\/th><\/tr><\/thead><tbody><tr><td><code>phone<\/code><\/td><td>string<\/td><td>Contact phone (E.164); used to identify contact<\/td><\/tr><tr><td><code>first_name<\/code><\/td><td>string<\/td><td>Optional; contact first name<\/td><\/tr><tr><td><code>last_name<\/code><\/td><td>string<\/td><td>Optional; contact last name<\/td><\/tr><tr><td><code>email<\/code><\/td><td>string<\/td><td>Optional; contact email<\/td><\/tr><tr><td><code>custom_fields<\/code><\/td><td>object<\/td><td>Optional; key-value pairs for custom fields<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Exact required and optional fields depend on Spoki\u2019s current API; refer to the trigger configuration or Spoki administrator if something is rejected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udc64 Contact Identification<\/h2>\n\n\n\n<p>The trigger uses the incoming payload to find or create the contact in Spoki:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Phone<\/strong> \u2013 Primary identifier; include E.164 phone so Spoki can match the contact<\/li>\n\n\n\n<li>If no contact exists, Spoki may create one based on the payload (behavior may depend on configuration)<\/li>\n\n\n\n<li>Custom fields from the payload can be applied to the contact for use in the automation<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\ud83d\udcdd Examples<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Example 1: GHL Form Submission \u2192 WhatsApp Welcome<\/h3>\n\n\n\n<p><strong>Scenario<\/strong>: When someone submits a GHL form, start a Spoki automation that sends a WhatsApp welcome message.<\/p>\n\n\n\n<p><strong>GHL<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Create a workflow triggered by <strong>Form Submission<\/strong><\/li>\n\n\n\n<li>Add <strong>Webhook<\/strong> (or HTTP) action<\/li>\n\n\n\n<li>URL: Spoki webhook URL from the Go High Level trigger<\/li>\n\n\n\n<li>Body: map form fields to <code>phone<\/code>, <code>first_name<\/code>, <code>last_name<\/code>, <code>email<\/code>, and any <code>custom_fields<\/code><\/li>\n\n\n\n<li>Save and activate<\/li>\n<\/ol>\n\n\n\n<p><strong>Spoki<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trigger: Go High Level<\/li>\n\n\n\n<li>First step: Send WhatsApp message (e.g. \u201cThanks for submitting, we\u2019ll be in touch!\u201d)<\/li>\n<\/ul>\n\n\n\n<p><strong>Result<\/strong>: Form submitters receive an automated WhatsApp message from Spoki.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example 2: Deal Stage Change \u2192 WhatsApp Notification<\/h3>\n\n\n\n<p><strong>Scenario<\/strong>: When a deal moves to \u201cProposal Sent\u201d in GHL, trigger a Spoki automation to notify the contact via WhatsApp.<\/p>\n\n\n\n<p><strong>GHL<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Workflow trigger: <strong>Opportunity Stage Changed<\/strong> (e.g. to \u201cProposal Sent\u201d)<\/li>\n\n\n\n<li>Webhook action to Spoki URL with contact <code>phone<\/code> and custom fields (e.g. deal name, value)<\/li>\n\n\n\n<li>Activate workflow<\/li>\n<\/ol>\n\n\n\n<p><strong>Spoki<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Trigger: Go High Level<\/li>\n\n\n\n<li>Steps: e.g. send message with proposal summary and CTA<\/li>\n<\/ul>\n\n\n\n<p><strong>Result<\/strong>: Contacts get a WhatsApp message when their deal reaches the chosen stage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Example 3: Bi-directional Loop with Integration Step<\/h3>\n\n\n\n<p><strong>Scenario<\/strong>: Spoki sends leads to GHL (step); GHL nurtures them and then triggers Spoki again (trigger).<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Spoki \u2192 GHL<\/strong>: Use the <a href=\".\/AutomationActionStepGoHighLevel.md\">Go High Level Integration Step<\/a> to send contact data to a GHL workflow (e.g. create contact, add to campaign).<\/li>\n\n\n\n<li><strong>GHL \u2192 Spoki<\/strong>: In GHL, when a contact completes a step (e.g. \u201cOpened email\u201d or \u201cReplied\u201d), use a workflow to call the Spoki Go High Level trigger webhook with the contact\u2019s phone and any custom data.<\/li>\n\n\n\n<li><strong>Spoki<\/strong>: The triggered automation can send a WhatsApp follow-up or update the journey.<\/li>\n<\/ol>\n\n\n\n<p><strong>Result<\/strong>: Full loop: WhatsApp \u2192 GHL \u2192 GHL events \u2192 WhatsApp.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2705 Best Practices<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Use E.164 for phone<\/strong> \u2013 Normalize phone numbers in GHL before sending to Spoki.<\/li>\n\n\n\n<li><strong>Secure the webhook<\/strong> \u2013 Keep the webhook URL and any secret private; use GHL\u2019s secure variables if available.<\/li>\n\n\n\n<li><strong>Test with one contact<\/strong> \u2013 Verify contact matching and custom fields with a test contact before scaling.<\/li>\n\n\n\n<li><strong>Map fields consistently<\/strong> \u2013 Align GHL custom fields with Spoki custom field names to avoid missing data.<\/li>\n\n\n\n<li><strong>Handle errors in GHL<\/strong> \u2013 If the webhook fails, use GHL error handling or retries and log for debugging.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">\u2753 FAQ<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What\u2019s the difference between the Go High Level Trigger and the Go High Level Integration Step?<\/h3>\n\n\n\n<p><strong>Go High Level Trigger<\/strong>: <strong>GHL \u2192 Spoki<\/strong>. A GHL workflow sends data to Spoki; Spoki starts an automation (e.g. WhatsApp flow).<\/p>\n\n\n\n<p><strong>Go High Level Integration Step<\/strong>: <strong>Spoki \u2192 GHL<\/strong>. A Spoki automation step sends data to a GHL webhook (e.g. create\/update contact, start campaign).<\/p>\n\n\n\n<p>Use both for bi-directional integration.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do I need the Integration Step to use the Trigger?<\/h3>\n\n\n\n<p>No. The trigger works independently. You can start Spoki automations from GHL even if you never use the Integration Step.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What if the contact phone is not in Spoki?<\/h3>\n\n\n\n<p>Behavior depends on Spoki configuration: Spoki may create a new contact or reject the trigger. Ensure phone is in E.164 format and that your settings allow contact creation if needed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can one GHL workflow trigger multiple Spoki automations?<\/h3>\n\n\n\n<p>Typically, each automation has its own webhook URL. To trigger multiple automations from one GHL workflow, call each automation\u2019s webhook URL in sequence (or use multiple HTTP actions).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is the Go High Level Trigger available in my Spoki account?<\/h3>\n\n\n\n<p>Availability can depend on plan or configuration. If you don\u2019t see the Go High Level trigger, contact your Spoki administrator.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Description The Go High Level Trigger allows you to start Spoki automations when Go High Level (GHL) workflows send data [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[4],"doc_tag":[],"class_list":["post-10098","docs","type-docs","status-publish","hentry","doc_category-integrazioni"],"year_month":"2026-04","word_count":1300,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Daniele Intermite","author_nicename":"daniele-intermite","author_url":"https:\/\/support.spoki.com\/en\/author\/daniele-intermite\/"},"doc_category_info":[{"term_name":"Integrazioni","term_url":"https:\/\/support.spoki.com\/docs-category\/integrazioni\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Go High Level - Supporto Spoki<\/title>\n<meta name=\"description\" content=\"Start Spoki automations from Go High Level workflows using the Go High Level Trigger. 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