{"id":11198,"date":"2025-11-03T16:49:19","date_gmt":"2025-11-03T16:49:19","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/come-costruire-il-tuo-agente-ai\/"},"modified":"2026-05-27T12:54:13","modified_gmt":"2026-05-27T12:54:13","password":"","slug":"come-costruire-il-tuo-agente-ai","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/uncategorized\/come-costruire-il-tuo-agente-ai\/","title":{"rendered":"How to build your AI agent"},"content":{"rendered":"\n
Introduction to AI Agent Builder: Create your custom AI assistant<\/h2>\n\n\n\n
Transform customer interactions with our new and powerful AI Agent Builder. Although AI agents are already part of the platform, you now have full control to create customized AI assistants tailored to your business needs.<\/p>\n\n\n\n
What AI Agents are<\/h2>\n\n\n\n
AI Agents are intelligent virtual assistants capable of handling customer requests, supporting sales processes, and performing automated tasks according to your business needs.<\/p>\n\n\n\n
With the enhanced platform, you can now create agents that truly understand your business by customizing their behavior, knowledge, and operational capabilities.<\/p>\n\n\n\n
Getting started with AI Agent Builder<\/h2>\n\n\n\n
Accessing the AI Agent Dashboard<\/h3>\n\n\n\n
From the left sidebar of the Spoki dashboard, access the AI section.<\/p>\n\n\n\n
You will find three main tabs:<\/p>\n\n\n\n
\n
Agent<\/strong> \u2013 Manage and create your AI agents<\/li>\n\n\n\n
Knowledge Base<\/strong> \u2013 Store the information available to agents<\/li>\n\n\n\n
Integrations and Tools<\/strong> \u2013 Connect external services<\/li>\n<\/ul>\n\n\n\n
Inside the Agent tab, you will find the management dashboard where you can:<\/p>\n\n\n\n
\n
View all created agents in an organized list<\/li>\n\n\n\n
Monitor agent status (Active \/ Inactive \/ Draft)<\/li>\n\n\n\n
Track creation date and latest update<\/li>\n\n\n\n
Identify the agent type (Custom Agent, Customer Agent, Sales Agent)<\/li>\n\n\n\n
Enable or disable agents through a simple toggle switch<\/li>\n<\/ul>\n\n\n\n
Create your first AI Agent<\/h2>\n\n\n\n
Step 1: Choose the agent type<\/h3>\n\n\n\n<\/figure>\n\n\n\n
The platform offers three types of agents to meet different business needs:<\/p>\n\n\n\n
Sales Agent<\/h2>\n\n\n\n
Optimize sales processes with AI.<\/p>\n\n\n\n
Ensures information accuracy from the knowledge base.<\/p>\n\n\n\n
Requires integration with Shopify or PrestaShop.<\/p>\n\n\n\n
Ideal for: e-commerce businesses that want to automate product recommendations and sales inquiries.<\/p>\n\n\n\n
Customer Agent<\/h2>\n\n\n\n
Improve customer support with intelligent responses.<\/p>\n\n\n\n
Responds only when documentation is available.<\/p>\n\n\n\n
Extracts the most relevant information from the knowledge base.<\/p>\n\n\n\n
Ideal for: support teams handling high volumes of tickets.<\/p>\n\n\n\n
Custom Agent<\/h2>\n\n\n\n
Maximum configuration freedom.<\/p>\n\n\n\n
Full control over behavior, knowledge, and tools.<\/p>\n\n\n\n
Ideal for: companies with specific needs or advanced use cases.<\/p>\n\n\n\n
In this guide, we will focus on the Custom Agent option, which offers maximum flexibility.<\/p>\n\n\n\n
Step 2: Name your agent<\/h3>\n\n\n\n<\/figure>\n\n\n\n
Click the green \u201c+ New Agent\u201d button in the top-right corner.<\/p>\n\n\n\n
A window will appear where you can enter your agent\u2019s name.<\/p>\n\n\n\n
Choose a descriptive name that reflects its function, such as Product Support Assistant or Order Processing Agent.<\/p>\n\n\n\n
Click Continue to proceed to the agent type selection.<\/p>\n\n\n\n
Step 3: Configure your custom agent<\/h2>\n\n\n\n
After selecting Custom Agent, you will access the configuration interface, which consists of several key sections:<\/p>\n\n\n\n
System Prompt Configuration<\/h2>\n\n\n\n<\/figure>\n\n\n\n
The System Prompt is the foundation of your AI agent\u2019s personality and behavior.<\/p>\n\n\n\n
In this text field, you can define:<\/p>\n\n\n\n
\n
The agent\u2019s role and purpose<\/li>\n\n\n\n
The communication style and tone<\/li>\n\n\n\n
Specific instructions for handling requests<\/li>\n\n\n\n
Operational limitations and boundaries<\/li>\n\n\n\n
Guidelines for responses<\/li>\n<\/ul>\n\n\n\n
You can write the prompt manually or click \u201cGenerate with AI\u201d to create a starting point based on the agent\u2019s purpose.<\/p>\n\n\n\n<\/figure>\n\n\n\n
Adding variables and tools<\/h2>\n\n\n\n
Below the system prompt, you will find options to:<\/p>\n\n\n\n
Add Variable<\/strong> \u2013 Insert dynamic placeholders that can be populated with specific user data.<\/p>\n\n\n\n
Add Tool<\/strong> \u2013 Connect external functions that the agent can use.<\/p>\n\n\n\n
Adjusting temperature settings<\/h2>\n\n\n\n
The Temperature slider controls the level of creativity in the agent\u2019s responses:<\/p>\n\n\n\n
Low temperature (Deterministic)<\/strong> \u2013 More focused, consistent, and predictable responses.<\/p>\n\n\n\n
Medium temperature (Creative)<\/strong> \u2013 A balance between consistency and variety.<\/p>\n\n\n\n
High temperature (Very creative)<\/strong> \u2013 More varied, original responses with greater randomness.<\/p>\n\n\n\n<\/figure>\n\n\n\n
Quick preset options available<\/p>\n\n\n\n
Deterministic<\/strong> \u2013 Recommended for support agents that require precision.<\/p>\n\n\n\n
More Creative<\/strong> \u2013 For agents that need more engaging and expressive responses.<\/p>\n\n\n\n
Tip: for customer support or transactional agents, keep the temperature low; for creative or marketing agents, increase the value to generate more expressive responses.<\/p>\n\n\n\n
Building the agent\u2019s Knowledge Base<\/h2>\n\n\n\n
The Agent\u2019s Knowledge Base section allows you to provide domain-specific information, helping the agent respond accurately.<\/p>\n\n\n\n
Adding documents to the agent<\/strong><\/h3>\n\n\n\n<\/figure>\n\n\n\n
Click Add Document in the agent\u2019s knowledge base section.<\/p>\n\n\n\n
Your document library will open, where you can:<\/p>\n\n\n\n
Select existing documents to assign to the agent<\/li>\n\n\n\n
Create and upload new knowledge sources<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
Check the documents you want to make accessible to the agent or add new ones directly from this interface.<\/p>\n\n\n\n
The agent will use this information to provide accurate, contextual responses based on your business data.<\/p>\n\n\n\n
Configuring tools and integrations<\/h2>\n\n\n\n<\/figure>\n\n\n\n
The Agent\u2019s Tools section allows the agent to perform specific actions beyond simply answering questions.<\/p>\n\n\n\n
Click Add Integrations & Tools to:<\/p>\n\n\n\n
\n
View available tools and integrations<\/li>\n\n\n\n
Select the capabilities to assign to the agent<\/li>\n\n\n\n
Create new custom tools and webhooks<\/li>\n\n\n\n
Connect e-commerce platforms such as Shopify or PrestaShop<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
This transforms your agent from a simple chatbot into a powerful automation tool capable of checking inventory, processing orders, updating tickets, and much more.<\/p>\n\n\n\n
Setting the Default Response<\/h2>\n\n\n\n<\/figure>\n\n\n\n
The Default Reply toggle allows you to configure a fallback message in case the agent is unable to answer a question.<\/p>\n\n\n\n
You can customize the message so the user always receives a professional response, even when the agent reaches the limits of its knowledge.<\/p>\n\n\n\n
Best practice: include instructions in the message on how to contact a human operator.<\/p>\n\n\n\n
Testing your agent with the Playground<\/h2>\n\n\n\n<\/figure>\n\n\n\n
Before publishing your agent, use the Playground button in the top-right corner to test its behavior.<\/p>\n\n\n\n
The Playground opens a chat window where you can:<\/p>\n\n\n\n
\n
Send test messages<\/li>\n\n\n\n
Evaluate the quality and accuracy of responses<\/li>\n\n\n\n
Verify that integrations work correctly<\/li>\n\n\n\n
Refine the System Prompt<\/li>\n\n\n\n
Test complex scenarios and edge cases<\/li>\n<\/ul>\n\n\n\n
This testing environment allows you to optimize the agent before it interacts with real customers.<\/p>\n\n\n\n
Managing the Knowledge Base<\/h2>\n\n\n\n<\/figure>\n\n\n\n
In the Knowledge Base tab, you can access the centralized information repository that powers all AI agents.<\/p>\n\n\n\n
Knowledge Base overview<\/h2>\n\n\n\n
The dashboard shows:<\/p>\n\n\n\n
\n
All knowledge resources that have been uploaded or created<\/li>\n\n\n\n
The agents using each document<\/li>\n\n\n\n
Document types and formats<\/li>\n\n\n\n
Creation and modification dates<\/li>\n\n\n\n
Quick actions to edit or delete files<\/li>\n<\/ul>\n\n\n\n
This centralized management allows you to keep information consistent across multiple agents.<\/p>\n\n\n\n
Creating new knowledge resources<\/h2>\n\n\n\n
Click Add Document to add a new source. Puoi scegliere tra tre modalit\u00e0 di inserimento:<\/p>\n\n\n\n<\/figure>\n\n\n\n
Website Scraping<\/strong><\/h4>\n\n\n\n
Ideal for extracting information directly from your website or documentation:<\/p>\n\n\n\n
\n
Enter the URL of the website to analyze<\/li>\n\n\n\n
The system will list the available pages<\/li>\n\n\n\n
Select the pages you want to include<\/li>\n\n\n\n
The agent will extract and process the selected content<\/li>\n<\/ul>\n\n\n\n
Use cases: product documentation, help centers, blogs, informational pages.<\/p>\n\n\n\n
Manual Input<\/h2>\n\n\n\n
Direct text entry:<\/p>\n\n\n\n
\n
Write or paste the content into the text box<\/li>\n\n\n\n
Organize the information clearly<\/li>\n\n\n\n
Save it and assign it to the relevant agents<\/li>\n<\/ul>\n\n\n\n
Use cases: FAQs, internal procedures, company policies, guidelines.<\/p>\n\n\n\n
Introduction to AI Agent Builder: Create your custom AI assistant Transform customer interactions with our new and powerful AI Agent […]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[],"doc_tag":[],"class_list":["post-11198","docs","type-docs","status-publish","hentry"],"year_month":"2026-07","word_count":1364,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Enrico Petrelli","author_nicename":"enrico","author_url":"https:\/\/support.spoki.com\/en\/author\/enrico\/"},"doc_category_info":[],"doc_tag_info":[],"yoast_head":"\n
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