{"id":11939,"date":"2026-10-12T15:12:06","date_gmt":"2026-10-12T15:12:06","guid":{"rendered":"https:\/\/support.spoki.com\/?post_type=docs&#038;p=11939"},"modified":"2026-10-12T15:12:06","modified_gmt":"2026-10-12T15:12:06","password":"","slug":"new-email-channel-integration-v18-27-0","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/platform\/new-email-channel-integration-v18-27-0\/","title":{"rendered":"New Email Channel Integration (v18.27.0)"},"content":{"rendered":"<p>Spoki now integrates email as a communication channel, alongside existing WhatsApp and SMS capabilities. This update allows users to connect their mailboxes (Gmail or any SMTP\/IMAP provider) directly within the platform, enabling the management of customer emails from a centralized interface. Users can send and receive emails within the chat interface, including subject lines and Cc\/Bcc options, with all replies remaining within the same conversation thread. Additionally, a new &#8216;Send Email&#8217; step has been added to Automations, and channel management options provide control over connected mailboxes.<\/p>\n<h2>What&#8217;s new<\/h2>\n<p>The Spoki platform now supports email as a primary communication channel. This integration allows for the direct management of email communications with contacts without leaving the Spoki environment.<\/p>\n<ul>\n<li><strong>Email Channel Integration:<\/strong> You can now connect your email accounts (supporting Gmail and any provider with SMTP\/IMAP) to Spoki. This expands the platform&#8217;s communication capabilities beyond WhatsApp and SMS.<\/li>\n<li><strong>In-Chat Email Management:<\/strong> Within the chat interface, you can compose and send new emails, receive incoming emails, and manage ongoing email conversations. Features include the ability to add a subject line and utilize Cc\/Bcc fields. All email replies are maintained within the same conversation thread for a unified view.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blogapi.spoki.com\/wp-content\/uploads\/2026\/07\/screenshot-1-9-scaled.png\" alt=\"Screenshot 1\" \/><figcaption>Screenshot 1<\/figcaption><\/figure>\n<ul>\n<li><strong>Chat Filter for Email:<\/strong> A new filter option has been introduced in the chat interface. This allows you to specifically view and focus on email discussions, which is particularly useful when a contact has multiple active conversations across different channels.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blogapi.spoki.com\/wp-content\/uploads\/2026\/07\/screenshot-2-8.png\" alt=\"Screenshot 2\" \/><figcaption>Screenshot 2<\/figcaption><\/figure>\n<ul>\n<li><strong>Automation Enhancements:<\/strong> A new &#8216;Send Email&#8217; step is available within the Automations feature. This enables you to incorporate email outreach directly into your automated workflows, allowing flows to reach contacts via email.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blogapi.spoki.com\/wp-content\/uploads\/2026\/07\/screenshot-3-7.png\" alt=\"Screenshot 3\" \/><figcaption>Screenshot 3<\/figcaption><\/figure>\n<ul>\n<li><strong>Channel Control:<\/strong> You retain full control over your connected email channels. Options are available to rename channels, check their status and type, and disconnect a mailbox at any time. Disconnecting a mailbox preserves the chat history, allowing for future reconnection of the same address without data loss.<\/li>\n<\/ul>\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/blogapi.spoki.com\/wp-content\/uploads\/2026\/07\/screenshot-4-7.png\" alt=\"Screenshot 4\" \/><figcaption>Screenshot 4<\/figcaption><\/figure>\n<h2>Where to find it<\/h2>\n<ul>\n<li><strong>Connecting Mailboxes:<\/strong> Navigate to <code>Channels & Numbers<\/code> within the Spoki platform to connect your email accounts.<\/li>\n<li><strong>Email in Chat:<\/strong> The chat interface now displays email conversations alongside WhatsApp and SMS. The new chat filter for email is accessible within the chat view.<\/li>\n<li><strong>Automation Step:<\/strong> The &#8216;Send Email&#8217; step can be found and configured within the Automation builder when creating or editing a flow.<\/li>\n<li><strong>Channel Management:<\/strong> Options for renaming, checking status, and disconnecting mailboxes are located within the <code>Channels & Numbers<\/code> section.<\/li>\n<\/ul>\n<h2>Impact<\/h2>\n<ul>\n<li><strong>Affected Users:<\/strong> All Spoki customers and operators who manage customer communications will be affected. This update provides an additional channel for communication and workflow management.<\/li>\n<li><strong>No Breaking Changes:<\/strong> This release introduces new functionality and does not remove or alter existing features in a way that would break current workflows for WhatsApp or SMS. Existing automations and communication methods remain functional.<\/li>\n<li><strong>Streamlined Communication:<\/strong> The primary impact is the ability to centralize email communication within Spoki, potentially reducing the need to switch between multiple platforms for customer interactions.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Spoki now integrates email alongside WhatsApp and SMS, allowing users to connect mailboxes and manage customer emails directly within the platform.<\/p>\n","protected":false},"author":67,"featured_media":11926,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[37],"doc_tag":[],"class_list":["post-11939","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-platform"],"year_month":"2026-10","word_count":488,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Jose Moreno","author_nicename":"jose-moreno","author_url":"https:\/\/support.spoki.com\/en\/author\/jose-moreno\/"},"doc_category_info":[{"term_name":"Platform","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/platform\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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