{"id":12162,"date":"2026-07-28T10:55:15","date_gmt":"2026-07-28T10:55:15","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/guida-alla-migrazione-del-tuo-numero-con-whatsapp-business-coesistenza-2\/"},"modified":"2026-07-28T13:13:34","modified_gmt":"2026-07-28T13:13:34","password":"","slug":"guida-alla-migrazione-del-tuo-numero-con-whatsapp-business-coesistenza-2","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/onboarding-en\/guida-alla-migrazione-del-tuo-numero-con-whatsapp-business-coesistenza-2\/","title":{"rendered":"Guide to migrating your number with WhatsApp Business (coexistence)"},"content":{"rendered":"\n

From the Channels section
Go to Channels >> WhatsApp Chat >> Reconnect WhatsApp with Meta<\/a>, then choose Use WhatsApp Business App.<\/p>\n\n\n\n

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From the platform notification
Access directly from the modal that appears in the platform >> Reconnect WhatsApp with Meta, then choose Use WhatsApp Business App.<\/p>\n\n\n\n

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To start the migration process with WhatsApp Business, follow these simple steps before repeating the activation:<\/p>\n\n\n\n

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  1. Open your WhatsApp Business app, tap “Settings” and then “Account”.<\/li>\n<\/ol>\n\n\n
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    2. Find the “Business Platform” option and select it.
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    3. Select the already connected business platform.
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    4. Tap “Disconnect” to complete the disconnection process of the WA Business account.
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    <\/p>\n\n\n\n

    Configuration of WhatsApp and switching to WhatsApp Business<\/strong><\/h2>\n\n\n\n

    Welcome to WhatsApp
    The WhatsApp Messenger app opens. Read the informational text about privacy and contacts, then tap “Agree and continue”.<\/p>\n\n\n

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    2. <\/strong>Confirm switch to WhatsApp Messenger
    A prompt appears asking to use your number for WhatsApp Messenger. Tap the green “Use [number]” button.<\/p>\n\n\n

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    3. <\/strong>Confirmation with warning
    A popup appears with a warning about what happens to the business profile, labels, and products. Tap “Continue” to confirm the use of your regular number.<\/p>\n\n\n

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    4. <\/strong>Connection
    The app shows the “Connecting\u2026” loading screen while it verifies the number.<\/p>\n\n\n

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    5. <\/strong>Edit profile
    On the “Edit profile” screen, enter your name and optionally a profile photo, then tap “Done”.<\/p>\n\n\n

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    6. <\/strong>Welcome to WhatsApp Business
    The WhatsApp Business app now opens. Read the information about Meta and tap “Agree and continue”.<\/p>\n\n\n

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    7. <\/strong>Confirm phone number
    You are asked to confirm the number to use for transferring chats, contacts, and media to WhatsApp Business: tap the button with your number.<\/p>\n\n\n

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    8. <\/strong>Connecting in progress
    “Connecting\u2026” appears again while the system transfers the data.<\/p>\n\n\n

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    9. <\/strong>Transfer complete
    The “Transfer complete” screen confirms that chats, media, and settings have been moved. Tap “Next”.<\/p>\n\n\n

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    <\/p>\n\n\n\n

    10. <\/strong>Create business profile
    On the “Create your business profile” screen, verify\/edit the business name and tap “Continue”.<\/p>\n\n\n

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    11. <\/strong>Select business category
    On “Select your business category”, choose one or more categories (up to 3) from those offered, then tap “Continue” (active only after selection).<\/p>\n\n\n

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    12. <\/strong>Add profile picture
    On the “Add a profile picture” screen, a preview of the uploaded image is shown. Tap “Continue” to confirm.<\/p>\n\n\n

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    1. Address and website
      On “More ways to find you”, enter (optional):<\/li>\n<\/ol>\n\n\n\n