{"id":2189,"date":"2022-10-05T12:30:30","date_gmt":"2022-10-05T12:30:30","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/dashboard\/"},"modified":"2025-08-08T08:39:18","modified_gmt":"2025-08-08T08:39:18","password":"","slug":"dashboard","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/platform\/dashboard\/","title":{"rendered":"Dashboard"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"epyt-video-wrapper\"><div  style=\"display: block; margin: 0px auto;\"  id=\"_ytid_68095\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\"  data-relstop=\"1\" data-facadesrc=\"https:\/\/www.youtube.com\/embed\/aJ252FkVdcE?enablejsapi=1&#038;list=PLF16izqw4nK4BFVdPBAuryERFiy8a9iXT&#038;index=13&#038;autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;rel=0&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;disablekb=0&#038;\" class=\"__youtube_prefs__ epyt-facade epyt-is-override  no-lazyload\" data-epautoplay=\"1\" ><img decoding=\"async\" data-spai-excluded=\"true\" class=\"epyt-facade-poster skip-lazy\" loading=\"lazy\"  alt=\"YouTube player\"  src=\"https:\/\/i.ytimg.com\/vi\/aJ252FkVdcE\/maxresdefault.jpg\"  \/><button class=\"epyt-facade-play\" aria-label=\"Play\"><svg data-no-lazy=\"1\" height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/button><\/div><\/div>\n<\/div><figcaption class=\"wp-element-caption\">Spoki Platform Dashboard Introductory Video<\/figcaption><\/figure>\n\n\n\n<p>The dashboard provides a comprehensive overview of account activity, remaining credit, WhatsApp status, and reports on exchanged messages and contacted users.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">WhatsApp Status<\/h3>\n\n\n\n<p>The <strong>WhatsApp Status<\/strong> section displays information about the daily sending limits imposed by WhatsApp for each account, based on previous sending volumes and the quality of the messages sent.<\/p>\n\n\n\n<p>It includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The number of users contacted in the last 24 hours<\/li>\n\n\n\n<li>The number of users contacted in the previous 7 days<\/li>\n\n\n\n<li>Account quality (high, medium, low)<\/li>\n\n\n\n<li>Phone status (connected, flagged, limited)<\/li>\n<\/ul>\n\n\n\n<p>For more details on evaluating the quality of your WhatsApp Business phone number, refer to the <strong>WhatsApp rules regarding daily contact limits<\/strong>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note:<\/strong> If your account quality is low, we recommend pausing all campaigns for at least 7 days. This is the time required for WhatsApp to restore your account quality to &#8220;high.&#8221; Continuing to send campaigns while the account quality is low may result in your account being banned.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Reports<\/h3>\n\n\n\n<p>This section collects data related to messages sent and received during the last calendar month.<\/p>\n\n\n\n<p>The available information includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>People contacted:<\/strong> unique phone numbers you have reached out to<\/li>\n\n\n\n<li><strong>Conversations:<\/strong> number of conversations started (24-hour sessions that begin when the first message is exchanged between your number and the customer\u2019s number)<\/li>\n\n\n\n<li><strong>Messages exchanged:<\/strong> total number of sent and received messages<\/li>\n\n\n\n<li><strong>Templates sent:<\/strong> number of template messages sent<\/li>\n\n\n\n<li><strong>Free messages sent:<\/strong> number of free chat messages sent without a template<\/li>\n\n\n\n<li><strong>Messages received:<\/strong> number of chat messages received<\/li>\n\n\n\n<li><strong>Sent:<\/strong> count of messages sent<\/li>\n\n\n\n<li><strong>Delivered:<\/strong> count of messages delivered<\/li>\n\n\n\n<li><strong>Read:<\/strong> count of messages read (this value only applies to users who have enabled \u201cread receipts\u201d in WhatsApp; the actual number of messages read is likely higher)<\/li>\n<\/ul>\n\n\n\n<p>At the top right, you can refresh the reports and download the desired monthly file. You can also filter reports by specific days or months.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Messages Exchanged<\/h3>\n\n\n\n<p>The chart illustrates the periodic usage of messages exchanged (both incoming and outgoing).<br>From the top right corner, you can select the analysis period (minute, hour, day, month, quarter, year) and download the corresponding data.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/whatsapp-rules\/rules-to-avoid-ban-from-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Rules to avoid ban from WhatsApp<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/whatsapp-rules\/quality-of-messages-sent\/\" target=\"_blank\" rel=\"noreferrer noopener\">Quality of messages sent<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-update-spokis-whatsapp-profile\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to update Spoki&#8217;s WhatsApp profile<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-create-new-users-and-assign-different-roles\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to create new users and assign different powers<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The dashboard provides a comprehensive overview of account activity, remaining credit, WhatsApp status, and reports on exchanged messages and contacted [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[37],"doc_tag":[],"class_list":["post-2189","docs","type-docs","status-publish","hentry","doc_category-platform"],"year_month":"2026-04","word_count":388,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"romantic-torvalds","author_nicename":"romantic-torvalds","author_url":"https:\/\/support.spoki.com\/en\/author\/romantic-torvalds\/"},"doc_category_info":[{"term_name":"Platform","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/platform\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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