{"id":2190,"date":"2022-10-05T16:33:16","date_gmt":"2022-10-05T16:33:16","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/tags\/"},"modified":"2025-08-07T10:02:30","modified_gmt":"2025-08-07T10:02:30","password":"","slug":"tags","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/platform\/tags\/","title":{"rendered":"Tags"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"epyt-video-wrapper\"><div  style=\"display: block; margin: 0px auto;\"  id=\"_ytid_85423\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\"  data-relstop=\"1\" data-facadesrc=\"https:\/\/www.youtube.com\/embed\/v4eHdcbuokk?enablejsapi=1&#038;list=PLF16izqw4nK4BFVdPBAuryERFiy8a9iXT&#038;index=7&#038;autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;rel=0&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;disablekb=0&#038;\" class=\"__youtube_prefs__ epyt-facade epyt-is-override  no-lazyload\" data-epautoplay=\"1\" ><img decoding=\"async\" data-spai-excluded=\"true\" class=\"epyt-facade-poster skip-lazy\" loading=\"lazy\"  alt=\"YouTube player\"  src=\"https:\/\/i.ytimg.com\/vi\/v4eHdcbuokk\/maxresdefault.jpg\"  \/><button class=\"epyt-facade-play\" aria-label=\"Play\"><svg data-no-lazy=\"1\" height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/button><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p>From the Tag menu, new tags can be created that can be associated with specific messages sent (within automations) or directly to chats.<\/p>\n\n\n\n<p>For example, the use of tags enables the differentiation of customers who have received a specific promotional message or the attribution of chats to specific customer care advisors who will follow up with the customer.<\/p>\n\n\n\n<p>Tags allow for customer information without requiring a review of each individual chat and the messages exchanged with that customer.<\/p>\n\n\n\n<p>An example might be sending a promotional message with two buttons, &#8220;I am interested&#8221; and &#8220;I am not interested.&#8221;<\/p>\n\n\n\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">By associating one tag with the first message sent, e.g.,\u00a0<em>June Promo,<\/em>\u00a0and two tags with the messages &#8216;I am interested&#8217; and &#8216;I am not interested&#8217;, on the contact, we will see the tags of the promo sent and the response given without having to open the chat.<\/span><\/p>\n\n\n\n<p>In addition, thanks to tag attribution, it will be possible to apply filters on Lists, contacts, and chats and manage customers belonging to each tag in a specific and personalized way.<\/p>\n\n\n\n<p>It is possible to assign tags to a list of contacts through automation, where as a trigger, you will need to enter the list and as the only automatic action, the &#8220;add tag&#8221; function. Refer to the automations section for more information.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video controls src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/crea_categoria_tag-2.mp4\"><\/video><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-tag-contacts-in-a-list\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to tag contacts in a list<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-enable-automation-for-non-working-hours\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to enable automation for non-working hours<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-update-spokis-whatsapp-profile\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to create new users and assign different powers<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>From the Tag menu, new tags can be created that can be associated with specific messages sent (within automations) or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[37],"doc_tag":[],"class_list":["post-2190","docs","type-docs","status-publish","hentry","doc_category-platform"],"year_month":"2026-04","word_count":262,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"romantic-torvalds","author_nicename":"romantic-torvalds","author_url":"https:\/\/support.spoki.com\/en\/author\/romantic-torvalds\/"},"doc_category_info":[{"term_name":"Platform","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/platform\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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