How to send a reminder message automatically from Spoki<\/a><\/p>\n\n\n\n<\/p>\n","protected":false},"excerpt":{"rendered":"
To manage customers who send free messages outside of the automation flow, follow these steps: Related articles How to link […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[45],"doc_tag":[],"class_list":["post-2253","docs","type-docs","status-publish","hentry","doc_category-how-to-en"],"year_month":"2026-04","word_count":152,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"How to","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/how-to-en\/"}],"doc_tag_info":[],"yoast_head":"\n
Managing Free Messages in the Automation Flow - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-free-responses-following-automation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Free Messages in the Automation Flow - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"To manage customers who send free messages outside of the automation flow, follow these steps: Related articles How to link […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-free-responses-following-automation\/\" \/>\n<meta property=\"og:site_name\" content=\"Supporto Spoki\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-15T09:43:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2025-10-15-alle-10.49.55-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1710\" \/>\n\t<meta property=\"og:image:height\" content=\"647\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-free-responses-following-automation\/\",\"url\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-free-responses-following-automation\/\",\"name\":\"Managing Free Messages in the Automation Flow - 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