{"id":2323,"date":"2022-12-07T09:17:26","date_gmt":"2022-12-07T09:17:26","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/chat-buttons\/"},"modified":"2025-08-07T13:37:44","modified_gmt":"2025-08-07T13:37:44","password":"","slug":"chat-buttons","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/platform\/chat-buttons\/","title":{"rendered":"Chat buttons"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"epyt-video-wrapper\"><div  style=\"display: block; margin: 0px auto;\"  id=\"_ytid_21011\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\"  data-relstop=\"1\" data-facadesrc=\"https:\/\/www.youtube.com\/embed\/ivIdLrggZcw?enablejsapi=1&#038;list=PLF16izqw4nK4BFVdPBAuryERFiy8a9iXT&#038;index=2&#038;autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;rel=0&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;disablekb=0&#038;\" class=\"__youtube_prefs__ epyt-facade epyt-is-override  no-lazyload\" data-epautoplay=\"1\" ><img decoding=\"async\" data-spai-excluded=\"true\" class=\"epyt-facade-poster skip-lazy\" loading=\"lazy\"  alt=\"YouTube player\"  src=\"https:\/\/i.ytimg.com\/vi\/ivIdLrggZcw\/maxresdefault.jpg\"  \/><button class=\"epyt-facade-play\" aria-label=\"Play\"><svg data-no-lazy=\"1\" height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/button><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p>In the chat buttons section, you can create buttons\/ QR codes that link back to the Spoki number and for which you can have an automatic response generated. The buttons that can be created are as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Fixed button:<\/strong> this is the classic button to be placed on the Home Page of the site;<\/li>\n\n\n\n<li><strong>Button<\/strong>:<strong> <\/strong>a rectangular button that can be placed under specific products or at check-out.<\/li>\n\n\n\n<li><strong>QR Code: <\/strong>allows you to create a QR code that links to your Spoki number (examples of use are: displaying the QR code to have customers leave contact information in physical stores or sending the QR code printed inside the package of products purchased to request a review)<\/li>\n<\/ul>\n\n\n\n<p>Go to Chat Buttons > New > choose the type of button to create from Fixed button, Button, or QR code > select the purpose.<\/p>\n\n\n\n<p>Click &#8220;Continue,&#8221; and you will be directed to the next screen. Define the name of the button to recognize exactly which button customers are writing to you from. Define the location of the button and click continue.<\/p>\n\n\n\n<p>Next, indicate the number to which you want to have the message you are going to suggest sent to the customer. Type the message in the box below and click continue.<\/p>\n\n\n\n<p>Click continue to generate the button, and at the bottom, you will find links to place on your site or wherever you prefer. You can also receive instructions by e-mail or on WhatsApp.<\/p>\n\n\n\n<p>Once the button is created, you can decide whether to hook that phrase suggested in the button itself, an automation that will respond to your customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-link-a-chat-button-on-the-site-to-an-automated-response\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to link a chat button on the site to an automated response<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-use-the-webhook-back-from-spoki-to-zapier\/\">How to use the webhook back from Spoki to Zapier.<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-free-responses-following-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to handle free responses following automation<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the chat buttons section, you can create buttons\/ QR codes that link back to the Spoki number and for [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[37],"doc_tag":[],"class_list":["post-2323","docs","type-docs","status-publish","hentry","doc_category-platform"],"year_month":"2026-04","word_count":314,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Platform","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/platform\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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