{"id":2327,"date":"2022-12-20T08:58:53","date_gmt":"2022-12-20T08:58:53","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/whatsapp-and-woocommerce-integration\/"},"modified":"2026-02-16T10:40:13","modified_gmt":"2026-02-16T10:40:13","password":"","slug":"whatsapp-and-woocommerce-integration","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/integrations\/whatsapp-and-woocommerce-integration\/","title":{"rendered":"WhatsApp and WooCommerce Integration"},"content":{"rendered":"\n<p>Integrate <strong>Spoki<\/strong> on <strong>WooCommerce<\/strong> and send automatic notifications to your customers for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirm successful receipt of order<\/li>\n\n\n\n<li>Send notifications with shipping information<\/li>\n\n\n\n<li>Confirm successful delivery of an order<\/li>\n\n\n\n<li>Invite customers to complete purchases when shopping carts are abandoned<\/li>\n<\/ul>\n\n\n\n<p>To start the first automations follow the steps below.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Azioni da compiere sulla&nbsp;<strong>dashboard di Spoki<\/strong>\n<ul class=\"wp-block-list\">\n<li>Sign in to Spoki <\/li>\n\n\n\n<li>Click on the &#8220;Integrations&#8221; item in the menu<\/li>\n\n\n\n<li>Select the &#8220;WooCommerce&#8221; icon.<\/li>\n\n\n\n<li>Press on &#8220;Enable&#8221;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Azioni da compiere sul&nbsp;<strong>tuo sito<\/strong>\n<ul class=\"wp-block-list\">\n<li>Access your website dashboard<em>(www.tuodominio.it\/wp-admin)<\/em><\/li>\n\n\n\n<li>In the left navigation bar, click on the &#8220;Plugins&#8221; item.<\/li>\n\n\n\n<li>Click on &#8220;Add New&#8221; in the upper left corner<\/li>\n\n\n\n<li>Click on &#8220;Install Now&#8221; and then &#8220;Activate.<\/li>\n\n\n\n<li>In the left navigation bar click on the &#8220;Spoki&#8221; item.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Connect your Spoki PRO account to Spoki Plugin\n<ul class=\"wp-block-list\">\n<li>In the platform, click on &#8220;Menu&#8221; and then &#8220;Business Registry&#8221;<\/li>\n\n\n\n<li>On your site, on the &#8220;Spoki&#8221; page, enter the <em>Phone Number<\/em>, <em>Business Name<\/em>, and <em>Email<\/em> listed in your &#8220;Business Master Data&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Enable Spoki Free&#8221;<\/li>\n\n\n\n<li>Enjoy  <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><strong>Info on the automations that can be activated<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Woocommerce Saved Cart: Notifies the seller that an abandoned cart has been purchased following the notification<\/li>\n\n\n\n<li>Woocommerce Seller notification: notification of new sale made to the seller<\/li>\n\n\n\n<li>Woocommerce Abandoned cart: notify after 15 minutes if the cart contains unpurchased products<\/li>\n\n\n\n<li>Woocommerce Order Created: notification of the successful purchase to the customer<\/li>\n\n\n\n<li>Woocommerce Order Updated: notification of the change in the status of the order in progress<\/li>\n\n\n\n<li>Woocommerce Leave a review: Notify review request after the order is completed<\/li>\n\n\n\n<li>Woocommerce Order Shipped: notification of the change in the tracking number of the order in progress<\/li>\n<\/ul>\n\n\n\n<p><strong>To activate an automation it is necessary to activate BOTH the Plugin AND the platform automations.<\/strong><\/p>\n\n\n\n<p>If you wish to modify the templates you can do so directly from the platform&#8217;s template menu. The dynamic fields that can be used are exclusively those indicated below.<\/p>\n\n\n\n<p><strong>Variables and dynamic fields that can be used for each automation<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FLEX_CHECKOUT_LINK: link to the abandoned cart<\/li>\n\n\n\n<li>FLEX_LINK: Refers to the seller&#8217;s WhatsApp inserted in the Woocommerce Plugin<\/li>\n\n\n\n<li>WOO_ORDER_ID: Order ID<\/li>\n\n\n\n<li>WOO_STATUS: order status indicated on Woocommerce<\/li>\n\n\n\n<li>FIRST_NAME: contact name<\/li>\n\n\n\n<li>FLEX_ACCOUNT_NAME: name of the e-commerce<\/li>\n\n\n\n<li>WOO_TRACKING_INFO: Tracking information<\/li>\n\n\n\n<li>FLEX_REVIEW_LINK: Refers to the link on which to leave the review inserted in the Woocommerce Plugin<\/li>\n\n\n\n<li>Woocommerce Saved cart: %%WOO_ORDER_ID%%<\/li>\n\n\n\n<li>Woocommerce Order Created: %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%FLEX_LINK%%<\/li>\n\n\n\n<li>Woocommerce Abandoned cart: %%FIRST_NAME%%, %%FLEX_CHECKOUT_LINK%%, %%FLEX_LINK%%<\/li>\n\n\n\n<li>Woocommerce Seller Notification: %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%<\/li>\n\n\n\n<li>Woocommerce Order Updated: %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%WOO_STATUS%%, %%FLEX_LINK%%<\/li>\n\n\n\n<li>Woocommerce Leave a review: %%FIRST_NAME%%, %%FLEX_ACCOUNT_NAME%%, %%FLEX_REVIEW_LINK%%<\/li>\n\n\n\n<li>Woocommerce Order Shipped: %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%WOO_STATUS%%, %%FLEX_LINK%%, %%WOO_TRACKING_INFO%%<\/li>\n<\/ul>\n\n\n\n<p>FLEX_CHECKOUT_LINK: link to the abandoned cart<br>FLEX_LINK: Refers to the seller&#8217;s WhatsApp inserted in the Woocommerce Plugin<br>WOO_ORDER_ID: Order ID<br>WOO_STATUS: order status indicated on Woocommerce<br>FIRST_NAME: contact name<br>FLEX_ACCOUNT_NAME: name of the e-commerce<br>WOO_TRACKING_INFO: Tracking information<br>FLEX_REVIEW_LINK: Refers to the link on which to leave the review inserted in the Woocommerce Plugin<br>Woocommerce Saved cart: %%WOO_ORDER_ID%%<br>Woocommerce Order Created: %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%FLEX_LINK%%<br>Woocommerce Abandoned cart: %%FIRST_NAME%%, %%FLEX_CHECKOUT_LINK%%, %%FLEX_LINK%%<br>Woocommerce Seller Notification: %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%<br>Woocommerce Order Updated: %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%WOO_STATUS%%, %%FLEX_LINK%%<br>Woocommerce Leave a review: %%FIRST_NAME%%, %%FLEX_ACCOUNT_NAME%%, %%FLEX_REVIEW_LINK%%<br>Woocommerce Order Shipped: %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%WOO_STATUS%%, %%FLEX_LINK%%, %%WOO_TRACKING_INFO%%<br>At the following link you can consult the <a href=\"https:\/\/reddoak-srl.webinargeek.com\/scopri-tutti-i-dettagli-dell-integrazione-woocommerce\">Woocommerce <\/a>training video.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-start-a-reminder-message-automatically-from-spoki\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to send a reminder message automatically from Spoki<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-link-a-chat-button-on-the-site-to-an-automated-response\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to link a chat button on the site to an automated response<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-activate-an-automatic-message-to-run-on-holidays\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to activate an automatic message to run on holidays<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integrate Spoki on WooCommerce and send automatic notifications to your customers for: To start the first automations follow the steps [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[47],"doc_tag":[],"class_list":["post-2327","docs","type-docs","status-publish","hentry","doc_category-integrations"],"year_month":"2026-04","word_count":662,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/integrations\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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