{"id":2360,"date":"2022-12-20T09:00:17","date_gmt":"2022-12-20T09:00:17","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/integrate-whatsapp-with-shopify\/"},"modified":"2025-11-13T11:21:06","modified_gmt":"2025-11-13T11:21:06","password":"","slug":"integrate-whatsapp-with-shopify","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/integrations\/integrate-whatsapp-with-shopify\/","title":{"rendered":"Integrate WhatsApp with Shopify"},"content":{"rendered":"\n<p>Spoki allows you to connect <strong>Shopify<\/strong> so you can contact your customers using the WhatsApp channel and update them:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>On the status and update of orders<\/li>\n\n\n\n<li>sending tracking number to track shipment<\/li>\n\n\n\n<li>Any other communication you want to send to your client*.<\/li>\n\n\n\n<li>much more<\/li>\n<\/ul>\n\n\n\n<p>To start the first automations follow the steps below.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Azioni da compiere sulla&nbsp;<strong>dashboard di Spoki<\/strong>\n<ul class=\"wp-block-list\">\n<li>Sign in to Spoki (you must have purchased a Pro Plan)<\/li>\n\n\n\n<li>Click on the &#8220;Integrations&#8221; item in the menu<\/li>\n\n\n\n<li>Select the &#8220;Shopify&#8221; icon<\/li>\n\n\n\n<li>Press on &#8220;Enable&#8221;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Azioni da compiere su&nbsp;<strong>Shopify<\/strong>\n<ul class=\"wp-block-list\">\n<li>Access your website dashboard<em>(websitename.myshopify.com\/admin<\/em>)<\/li>\n\n\n\n<li>From the left panel click on &#8220;Settings&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Notifications&#8221;<\/li>\n\n\n\n<li>Scroll down to the &#8220;Webhook&#8221; section.<\/li>\n\n\n\n<li>click on &#8220;Create Webhook&#8221;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Copia le informazioni&nbsp;<strong>da Spoki a Shopify<\/strong>\n<ul class=\"wp-block-list\">\n<li>\u201cEvento\u201d: qui sceglierai l\u2019evento che dar\u00e0 il via al tuo messaggio.<br>Ripeti il punto 3 per ognuno di questi valori:\n<ul class=\"wp-block-list\">\n<li>Check-out creation<\/li>\n\n\n\n<li>Update check-out<\/li>\n\n\n\n<li>Order creation<\/li>\n\n\n\n<li>Order update<\/li>\n\n\n\n<li>Order fulfillment<\/li>\n\n\n\n<li>Payment order<\/li>\n\n\n\n<li>Breakout creation<\/li>\n\n\n\n<li>Evasion update<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>YOU MUST CONNECT ALL WEBHOOKS, even if you do not intend to run notifications for each event. You will choose the automations to be activated at a later time by Spoki.<\/strong><\/li>\n\n\n\n<li>&#8220;Format&#8221;: <em>JSON<\/em><\/li>\n\n\n\n<li>&#8220;URL&#8221;: Copy the link found under the &#8220;Delivery Url&#8221; heading in the Shopify section of Spoki (see step 1)<\/li>\n\n\n\n<li>&#8220;Webhook API version&#8221;: select &#8220;2025-10&#8221;<\/li>\n\n\n\n<li>Click <strong>Save<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>As of this moment, the <strong>automations are all connected BUT disabled<\/strong><\/li>\n\n\n\n<li>Go to Automations in Spoki platform and <strong>enable only the automations with the messages you want to send to your customers<\/strong>.<\/li>\n\n\n\n<li>Azioni da compiere su&nbsp;<strong>Shopify<\/strong>\n<ul class=\"wp-block-list\">\n<li>Access your website dashboard (websitename.myshopify.com\/admin)<\/li>\n\n\n\n<li>From the left panel click on &#8220;Settings&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Check-out&#8221;<\/li>\n\n\n\n<li>Scroll down to the &#8220;Form Options&#8221; section.<\/li>\n\n\n\n<li>Set &#8220;Telephone number of shipping address&#8221; to &#8220;Required&#8221; or &#8220;Optional&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Save&#8221;  <\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p><strong>Automation information<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order Created on Shopify: customer notification of a successful purchase<\/li>\n\n\n\n<li>Order Updated on Shopify: notifies the change of the status of the current order<\/li>\n\n\n\n<li>Order Shipped on Shopify: notification of change in tracking number of current order<\/li>\n\n\n\n<li>Leave a review on Shopify: review request notification after order is completed<\/li>\n\n\n\n<li>Abandoned cart on Shopify: notification after 15 minutes if cart contains products not purchased<\/li>\n<\/ul>\n\n\n\n<p><strong>Dynamic fields that can be used for each automation<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order created on Shopify: %%FIRST_NAME%%, %%SHOPIFY_ORDER_ID%%.<\/li>\n\n\n\n<li>Order updated on Shopify: %%FIRST_NAME%%, %%SHOPIFY_ORDER_ID%%, %%SHOPIFY_STATUS%%<\/li>\n\n\n\n<li>Order shipped on Shopify: %%FIRST_NAME%%, %%SHOPIFY_ORDER_ID%%, %%SHOPIFY_TRACKING_INFO%%.<\/li>\n\n\n\n<li>Leave a review on Shopify: %%FIRST_NAME%%, %%ACCOUNT_NAME%%<\/li>\n\n\n\n<li>Abandoned cart on Shopify: %%FIRST_NAME%%, %%SHOPIFY_CHECKOUT_LINK%%%.<\/li>\n<\/ul>\n\n\n\n<p>A further dynamic field that can be used is %%SHOPIFY_ORDER_TOTAL_PRICE%% with which the customer can be informed of the amount paid.<\/p>\n\n\n\n<p>At the following link you can check out the <a href=\"https:\/\/reddoak-srl.webinargeek.com\/scopri-tutti-i-dettagli-dell-integrazione-shopify\">Shopify training video<\/a> .<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-activate-an-automatic-message-to-run-on-holidays\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to activate an automatic message to run on holidays<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-link-a-chat-button-on-the-site-to-an-automated-response\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to link a chat button on the site to an automated response<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-create-template-button-response-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to create template button response automation<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Spoki allows you to connect Shopify so you can contact your customers using the WhatsApp channel and update them: To [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[47],"doc_tag":[],"class_list":["post-2360","docs","type-docs","status-publish","hentry","doc_category-integrations"],"year_month":"2026-04","word_count":490,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/integrations\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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