{"id":2414,"date":"2023-05-23T10:23:08","date_gmt":"2023-05-23T10:23:08","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/integrate-prestashop-to-whatsapp\/"},"modified":"2026-04-30T10:49:51","modified_gmt":"2026-04-30T10:49:51","password":"","slug":"integrate-prestashop-to-whatsapp","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/integrations\/integrate-prestashop-to-whatsapp\/","title":{"rendered":"Integrate Prestashop to WhatsApp"},"content":{"rendered":"\n<p>The integration between PrestaShop and Spoki allows you to automate the sending of transactional WhatsApp messages, such as order confirmations, shipping updates, abandoned cart recovery, and seller notifications. It also enables advanced features with the Spoki AI Sales Agent.<\/p>\n\n\n\n<p>Setup time: ~10 minutes<\/p>\n\n\n\n<p>Level: no technical skills required<\/p>\n\n\n\n<p>Compatibility: PrestaShop 1.4+<\/p>\n\n\n\n<p><strong>Prerequisites<\/strong><\/p>\n\n\n\n<p>Before getting started, make sure you have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An active Spoki account with a configured WhatsApp channel<\/li>\n\n\n\n<li>Administrator access to your PrestaShop store<\/li>\n\n\n\n<li>The latest version of the Spoki module<\/li>\n<\/ul>\n\n\n\n<p><strong>1. Enable the integration on Spoki<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to Spoki<\/li>\n\n\n\n<li>Go to Integrations<\/li>\n\n\n\n<li>Select PrestaShop<\/li>\n\n\n\n<li>Enable the integration<\/li>\n\n\n\n<li>Copy the generated values:\n<ul class=\"wp-block-list\">\n<li>Delivery URL<\/li>\n\n\n\n<li>Secret Token<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><img decoding=\"async\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2026-04-24-at-11.22.15-1-1004x1024.png\" alt=\"\"><\/li>\n<\/ul>\n\n\n\n<ol class=\"wp-block-list\"><\/ol>\n\n\n\n<p>Here\u2019s the English translation:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\ud83d\udca1 <strong>Note<\/strong><br>Delivery URL and Secret Token are only visible after activating the integration. If you don\u2019t see them, make sure the toggle is enabled.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Install the Spoki module<\/h2>\n\n\n\n<p><strong>Recommended method: PrestaShop Marketplace<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to your PrestaShop admin panel<\/li>\n\n\n\n<li>Go to Modules > Module Catalog<\/li>\n\n\n\n<li>Search for Spoki<\/li>\n\n\n\n<li>Click Install<\/li>\n\n\n\n<li>After installation, click Configure<\/li>\n<\/ul>\n\n\n\n<p><strong>Alternative method: manual upload<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the latest version of the Spoki module<\/li>\n\n\n\n<li>In PrestaShop, go to Modules > Module Manager<\/li>\n\n\n\n<li>Click Upload a module<\/li>\n\n\n\n<li>Upload the .zip file<\/li>\n\n\n\n<li>Open the module configuration<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udca1 <strong>Note<\/strong><br>If you close the configuration popup, search for \u201cSpoki\u201d in the Module Manager and click Configure.<\/p>\n\n\n\n<p>\u26a0\ufe0f <strong>Warning<\/strong><br>Always use the latest version of the module: previous versions are not supported.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Configure the module<\/h2>\n\n\n\n<p>On the Spoki module configuration page, fill in the required fields.<\/p>\n\n\n\n<p><strong>Required fields<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Live Mode \u2192 enables the integration<\/li>\n\n\n\n<li>Delivery URL \u2192 paste the Delivery URL copied from Spoki<\/li>\n\n\n\n<li>Secret \u2192 paste the Secret Token copied from Spoki<\/li>\n<\/ul>\n\n\n\n<p><strong>Recommended fields<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Enable Recovery Endpoints \u2192 enables abandoned cart recovery<\/li>\n\n\n\n<li>Show WhatsApp Field \u2192 adds the WhatsApp field during registration<\/li>\n\n\n\n<li>WhatsApp Field Required \u2192 makes the WhatsApp number mandatory<\/li>\n\n\n\n<li>Seller Phone \u2192 WhatsApp number to receive sales notifications<\/li>\n\n\n\n<li>Review Link \u2192 link to the reviews page<\/li>\n\n\n\n<li>Cart Recovery Link TTL \u2192 duration of cart recovery links<\/li>\n<\/ul>\n\n\n\n<p>Click Save to complete the configuration.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Test the connection<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Place a test order on your store<\/li>\n\n\n\n<li>Go to Spoki > Automations<\/li>\n\n\n\n<li>Check that the <strong>order.created<\/strong> event has been received<\/li>\n<\/ul>\n\n\n\n<p>To test abandoned cart:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add a product to the cart<\/li>\n\n\n\n<li>Wait about 15 minutes<\/li>\n<\/ul>\n\n\n\n<p>If events are received correctly, the integration is active.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Available automations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order Created \u2192 order confirmation to the customer<\/li>\n\n\n\n<li>Order Updated \u2192 order status update<\/li>\n\n\n\n<li>Tracking Number Added \u2192 shipping notification<\/li>\n\n\n\n<li>Abandoned Cart \u2192 abandoned cart recovery<\/li>\n\n\n\n<li>Cart Resumed \u2192 customer returns via recovery link<\/li>\n\n\n\n<li>Customer Registered \u2192 new user registration<\/li>\n\n\n\n<li>Order Review \u2192 review request after delivery<\/li>\n\n\n\n<li>Order Notify \u2192 new sale notification to the seller<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Recommended automations<\/h2>\n\n\n\n<p>To get started, enable these automations:<\/p>\n\n\n\n<p><strong>Abandoned cart recovery<\/strong><br>Message with products and direct checkout link: %%PRESTASHOP_CHECKOUT_LINK%%<\/p>\n\n\n\n<p><strong>Order confirmation<\/strong><br>Message with purchased products and total order amount<\/p>\n\n\n\n<p><strong>Shipping notification<\/strong><br>Message with tracking: %%PRESTASHOP_TRACKING_NUMBER%%<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Dynamic variables<\/h2>\n\n\n\n<p>You can customize messages using dynamic variables.<\/p>\n\n\n\n<p>Examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>%%FIRST_NAME%%<\/li>\n\n\n\n<li>%%LAST_NAME%%<\/li>\n\n\n\n<li>%%PRESTASHOP_ORDER_ID%%<\/li>\n\n\n\n<li>%%PRESTASHOP_ORDER_AMOUNT%%<\/li>\n\n\n\n<li>%%PRESTASHOP_CHECKOUT_LINK%%<\/li>\n\n\n\n<li>%%PRESTASHOP_TRACKING_NUMBER%%<\/li>\n<\/ul>\n\n\n\n<p>Available variables may vary depending on the automation used.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Integration with Spoki AI<\/h2>\n\n\n\n<p>PrestaShop provides a Webservice API that allows external applications, such as AI tools, to connect to the store, retrieve data, and perform specific actions.<\/p>\n\n\n\n<p>By configuring the integration with Spoki AI, the AI Sales Agent can search for products, display details, and assist in order creation.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Install and prepare the Spoki module<\/h2>\n\n\n\n<p>To use AI features, install and configure the Spoki module on your store.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to the PrestaShop back office<\/li>\n\n\n\n<li>Go to Modules<\/li>\n\n\n\n<li>Open Marketplace \/ Module Catalog<\/li>\n\n\n\n<li>Search for Spoki<\/li>\n\n\n\n<li>Install the module<\/li>\n\n\n\n<li>Enable the Spoki integration<\/li>\n<\/ul>\n\n\n\n<p>Copy:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>API Key<\/li>\n\n\n\n<li>Your store URL<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"933\" height=\"552\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2026-01-22-at-15.17.48.png\" alt=\"\" class=\"wp-image-9983\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2026-01-22-at-15.17.48.png 933w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2026-01-22-at-15.17.48-300x177.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2026-01-22-at-15.17.48-768x454.png 768w\" sizes=\"(max-width: 933px) 100vw, 933px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. Connect PrestaShop to Spoki AI<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Log in to the Spoki dashboard<\/li>\n\n\n\n<li>From the side menu, go to <strong>AI<\/strong><\/li>\n\n\n\n<li>Open the <strong>Integrations and Tool<\/strong> section<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"313\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.36-1024x313.png\" alt=\"\" class=\"wp-image-9437\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.36-1024x313.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.36-300x92.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.36-768x235.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.36-1536x470.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.36.png 1585w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Scroll down to <strong>AI Integrations<\/strong><\/li>\n\n\n\n<li>Click on <strong>Add Integrations<\/strong><\/li>\n\n\n\n<li>Select <strong>PrestaShop<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"540\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.52-1024x540.png\" alt=\"\" class=\"wp-image-9441\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.52-1024x540.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.52-300x158.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.52-768x405.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.49.52.png 1357w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Enter:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>PrestaShop Access Token<\/strong> \u2192 API Key<\/li>\n\n\n\n<li><strong>URL<\/strong> \u2192 your store address, e.g. <a href=\"https:\/\/my-store.com\/\">https:\/\/my-store.com<\/a><\/li>\n<\/ul>\n\n\n\n<p>Click <strong>Save<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Enable AI features<\/h2>\n\n\n\n<p>After saving the credentials:<\/p>\n\n\n\n<p>Enable the features you want to use, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Search Products<\/li>\n\n\n\n<li>Get Product Detail<\/li>\n\n\n\n<li>order creation, if available<br><br><img decoding=\"async\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2025\/08\/Screenshot-2025-10-17-at-14.51.34-1024x555.png\" alt=\"\"><\/li>\n<\/ul>\n\n\n\n<p>Click <strong>Save<\/strong>.<\/p>\n\n\n\n<p>At this point, the integration is active and the AI can use the enabled features.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Troubleshooting<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>No events received \u2192 check that the PrestaShop integration is active on Spoki<\/li>\n\n\n\n<li>Delivery URL or Secret Token not visible \u2192 activate the integration first<\/li>\n\n\n\n<li>Module cannot be installed \u2192 download the latest version<\/li>\n\n\n\n<li>Automations not active \u2192 check that the customer has a WhatsApp number<\/li>\n\n\n\n<li>Abandoned cart not received \u2192 wait at least 15 minutes<\/li>\n\n\n\n<li>Cart recovery link not working \u2192 increase the Cart Recovery Link TTL value<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The integration between PrestaShop and Spoki allows you to automate the sending of transactional WhatsApp messages, such as order confirmations, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[47],"doc_tag":[],"class_list":["post-2414","docs","type-docs","status-publish","hentry","doc_category-integrations"],"year_month":"2026-06","word_count":738,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/integrations\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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