{"id":2449,"date":"2023-03-21T08:41:51","date_gmt":"2023-03-21T08:41:51","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/how-to-consult-automation-reporting\/"},"modified":"2025-08-26T10:30:42","modified_gmt":"2025-08-26T10:30:42","password":"","slug":"how-to-consult-automation-reporting","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-consult-automation-reporting\/","title":{"rendered":"How to consult automation reporting"},"content":{"rendered":"\n<p>The platform offers various types of statistics, each with different levels of detail.<\/p>\n\n\n\n<p>By accessing each automation, you can select a <strong>reference period<\/strong> for generating reports.<br>To do this, open the automation and click on the <strong>\u201cReport\u201d<\/strong> icon.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1412\" height=\"532\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-1.png\" alt=\"\" class=\"wp-image-8126\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-1.png 1412w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-1-300x113.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-1-1024x386.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-1-768x289.png 768w\" sizes=\"(max-width: 1412px) 100vw, 1412px\" \/><\/figure>\n\n\n\n<p>A screen will open, allowing you to select the period for which you want to extract statistics.<\/p>\n\n\n\n<p>If you do not enter a specific period, the statistics will refer to the total number of mailings made with that automation.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"753\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-1-1024x753.png\" alt=\"\" class=\"wp-image-8130\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-1-1024x753.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-1-300x221.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-1-768x565.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-1.png 1334w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p>For each step within the automation (messages, tags, etc.), the following metrics are available:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Executed (% of total):<\/strong> total number of executed sends (excluding errors).<\/li>\n\n\n\n<li><strong>Read:<\/strong> messages with a blue double check, confirmed as read.<\/li>\n\n\n\n<li><strong>Delivered:<\/strong> messages with a grey double check, successfully delivered.<\/li>\n\n\n\n<li><strong>Sent:<\/strong> messages with a single check, sent but not yet delivered.<\/li>\n\n\n\n<li><strong>Pending:<\/strong> messages waiting due to a delay configured in the automation.<\/li>\n\n\n\n<li><strong>In progress:<\/strong> messages where WhatsApp has not yet returned read feedback.<\/li>\n\n\n\n<li><strong>Error:<\/strong> messages not sent due to invalid numbers, template errors, or other issues.<\/li>\n\n\n\n<li><strong>Drop-offs:<\/strong> contacts who did not continue to the next step.<\/li>\n<\/ul>\n\n\n\n<p>By clicking on the number of <strong>Read<\/strong>, <strong>Delivered<\/strong>, or <strong>Sent<\/strong>, you can view the list of contacts in that status.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Attention when modifying templates<\/h3>\n\n\n\n<p><strong>Important:<\/strong> If you modify a template, you will lose the statistics associated with it, including those for past periods in which it was used in the automation.<\/p>\n\n\n\n<p>To avoid losing data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Create a new automation while keeping the previous one unchanged, or<\/li>\n\n\n\n<li>Save screenshots of the statistics you want to keep.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Tracking responses<\/h3>\n\n\n\n<p>To track responses received after sending a template, use the <strong>\u201cAny customer reply\u201d<\/strong> step immediately after the message is sent.<\/p>\n\n\n\n<p>This way:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers who remain in the \u201cAny reply\u201d step are those who <strong>did not reply<\/strong>;<\/li>\n\n\n\n<li>Customers who move on from that step are those who <strong>did reply<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>Example:<\/p>\n\n\n\n<p>22 customers replied \u2192 automatically tagged as <strong>\u201cto be read and answered\u201d<\/strong>.<\/p>\n\n\n\n<p>118 templates sent<\/p>\n\n\n\n<p>96 customers pending in the \u201cAny reply\u201d step \u2192 did not reply<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The platform offers various types of statistics, each with different levels of detail. By accessing each automation, you can select [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[45],"doc_tag":[],"class_list":["post-2449","docs","type-docs","status-publish","hentry","doc_category-how-to-en"],"year_month":"2026-04","word_count":324,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"How to","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/how-to-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to consult automation reporting - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-consult-automation-reporting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to consult automation reporting - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"The platform offers various types of statistics, each with different levels of detail. 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