- \n
- Access credentials to the company’s Business Manager<\/strong><\/li>\n\n\n\n
- Make sure you have access with the Administrator<\/strong> role of the Business Manager<\/li>\n<\/ul>\n\n\n\n
2. Phone number<\/strong><\/p>\n\n\n\n
- \n
- Mobile<\/strong> number with the SIM inserted<\/strong> (you can also use a virtual SIM)<\/li>\n\n\n\n
- Landline<\/strong> phone without active automatic answering services<\/li>\n<\/ul>\n\n\n\n
\u26a0\ufe0f If you are activating a number on which a SWITCHBOARD is active, you must deactivate it before starting the procedure, or you will not receive the verification code<\/em><\/p>\n\n\n\n
3. Make sure the number is NOT connected to any WhatsApp account<\/strong><\/p>\n\n\n\n
\u26a0\ufe0f If your number is already active on a traditional WhatsApp App, it is necessary to permanently delete the WhatsApp account<\/strong>: Settings > Account > Delete account. Simply deleting the app from the phone is not enough.<\/em><\/p>\n\n\n\n
Activation Procedure<\/h3>\n\n\n\n
Now, access the Spoki platform and follow the procedure by clicking on “Activate number<\/strong>“!<\/p>\n\n\n\n
Follow these steps:<\/p>\n\n\n\n
Make sure you have all the necessary elements!<\/strong><\/p>\n\n\n\n
- \n
- Check the checkboxes on the right > Connect now<\/strong><\/li>\n<\/ol>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.41.37-1-1024x528.png\")
<\/figure>\n\n\n\n2. Start the connection with Facebook > click on Start Facebook setup<\/strong><\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.41.51-1024x805.png\")
<\/figure>\n\n\n\n3. Log in with your administrator profile > click on your admin profile <\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.44.53-839x1024.png\")
<\/figure>\n\n\n\n4. Click on Continue<\/strong><\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.50.32-2-847x1024.png\")
<\/figure>\n\n\n\nNote<\/strong>: regarding the “Invoice Management” point, you will not be charged anything directly on your Facebook Business Manager, but only and exclusively on the Spoki account, where you will make top-ups. This point is only an authorization that allows Meta to activate the WhatsApp API account.<\/p>\n\n\n\n
- \n
- Fill in the fields with the requested <\/strong>inf<\/strong><\/span>ormation<\/strong>
Select or create a new business portfolio<\/em>
If they are already contained in the Business Manager, they will be inserted automatically<\/em>
Click on Next<\/strong><\/li>\n<\/ol>\n\n\n\n![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.50.45-1-854x1024.png\")
<\/figure>\n\n\n\n6. Select “create a new WhatsApp account” <\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.51.16-1-857x1024.png\")
<\/figure>\n\n\n\n7. Enter the name displayed to the customer on WhatsApp<\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.51.36-1-846x1024.png\")
<\/figure>\n\n\n\n8. In the next screen, you’ll need to enter the phone number to connect <\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.52.11-1-851x1024.png\")
<\/figure>\n\n\n\nMake sure you have the phone with the number to activate near you, as clicking “next,” you will receive the SMS or call based on what you chose<\/strong>.<\/em>
Then enter the code you received and click \u201cnext.\u201d<\/p>\n\n\n\n9. You have reached the final steps.<\/p>\n\n\n\n
Click on Continue<\/strong><\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.52.31-1-852x1024.png\")
<\/figure>\n\n\n\nClick on finish<\/strong><\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-08-alle-14.52.38-2-854x1024.png\")
<\/figure>\n\n\n\nFinal Step before completing the process: WABA ID!<\/strong><\/p>\n\n\n\n
Follow these instructions to find the ID of your new WhatsApp account:<\/p>\n\n\n\n
- \n
- Access your Business Manager<\/strong><\/li>\n\n\n\n
- Access Business Manager<\/strong><\/li>\n\n\n\n
- Go to “Settings” (bottom left)<\/strong><\/li>\n\n\n\n
- Click on ACCOUNTS > WhatsApp Accounts<\/strong><\/li>\n\n\n\n
- Select the correct account<\/strong> – select the account of interest. If you don’t immediately see the newly created account, refresh the page. How to identify the correct account?<\/em> Make sure that the account’s payment method shows “tyntec limited”<\/strong> and that Spoki<\/strong> and Tyntec<\/strong> appear as partners (these changes may need a few minutes, don’t worry! The WABA ID will remain the same!)<\/em><\/li>\n\n\n\n
- Copy the WABA ID:<\/strong> you’ll find it below the business name<\/li>\n<\/ul>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-12-alle-15.20.17-2-1024x336.png\")
<\/figure>\n\n\n\nReturn to Spoki, on the main activation page, and paste the WABA ID in the space on the right<\/p>\n\n\n\n
![\"\"](\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/07\/Screenshot-2025-08-12-alle-15.28.27-2.png\")
<\/figure>\n\n\n\n- \n
- Complete the setup<\/li>\n<\/ul>\n\n\n\n
The connection to Meta can take up to 24 hours!<\/strong><\/p>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
To ensure the success of the activation procedure, ensure you have all necessary items before proceeding. The 2 fundamental elements […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[],"doc_tag":[],"class_list":["post-2477","docs","type-docs","status-publish","hentry"],"year_month":"2026-04","word_count":496,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[],"doc_tag_info":[],"yoast_head":"\n
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- Access Business Manager<\/strong><\/li>\n\n\n\n
- Access your Business Manager<\/strong><\/li>\n\n\n\n
- Fill in the fields with the requested <\/strong>inf<\/strong><\/span>ormation<\/strong>
- Landline<\/strong> phone without active automatic answering services<\/li>\n<\/ul>\n\n\n\n
- Make sure you have access with the Administrator<\/strong> role of the Business Manager<\/li>\n<\/ul>\n\n\n\n