{"id":2503,"date":"2023-07-28T08:33:23","date_gmt":"2023-07-28T08:33:23","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/how-to-withdraw-from-spoki-service\/"},"modified":"2025-12-23T08:31:10","modified_gmt":"2025-12-23T08:31:10","password":"","slug":"how-to-withdraw-from-spoki-service","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-withdraw-from-spoki-service\/","title":{"rendered":"How to withdraw from Spoki service"},"content":{"rendered":"\n<p>If you wish to withdraw from the Spoki service and use your number again on the traditional Whatsapp App, follow the instructions below:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Steps to follow:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Send an email to support@spoki.com<\/strong> requesting withdrawal from Spoki and disabling the number from the WhatsApp API;<\/li>\n\n\n\n<li>From then on, <strong>do not send outbound messages from the Spoki platform to your customers<\/strong>. You can, however, continue to see what they write to you so that you can contact them in other ways. In fact, by WhatsApp provisions, <strong>a number cannot be deleted if the company has used it for sending paid messages in the past 30 days<\/strong>.<\/li>\n\n\n\n<li>After 30 days from the last message sent, WhatsApp will proceed to disable the number and you can use it freely.<\/li>\n\n\n\n<li>As stated in the contract signed at the time of service activation, &#8220;In case you decide to cancel, deactivate or suspend the service, <strong>Spoki is not obliged to refund what, if any, you have already paid in terms of activation fee or recharged credit<\/strong>.&#8221; You are then free to consume the recharge and request at the end of the recharge to deactivate the number.<\/li>\n<\/ul>\n\n\n\n<p>Once a phone number has been deleted from the Spoki platform, it can be reused in the WhatsApp app or re-registered in a platform using WhatsApp APIs. Keep in mind that different rules apply for deleted phone numbers that have been banned from the WhatsApp Business platform.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you wish to withdraw from the Spoki service and use your number again on the traditional Whatsapp App, follow [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[45],"doc_tag":[],"class_list":["post-2503","docs","type-docs","status-publish","hentry","doc_category-how-to-en"],"year_month":"2026-04","word_count":235,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"How to","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/how-to-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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