{"id":2504,"date":"2023-08-01T15:56:13","date_gmt":"2023-08-01T15:56:13","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/"},"modified":"2025-10-14T13:21:53","modified_gmt":"2025-10-14T13:21:53","password":"","slug":"how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/","title":{"rendered":"How to handle cases when I have to send a chat reply to a customer after 24 hours?"},"content":{"rendered":"\n

In some cases it may take longer to handle a customer request and you may not be able to provide a response until after 24 hours. For example, a customer who writes on Friday evening and the company can only respond on Monday morning.<\/p>\n\n\n\n

On all Spoki platforms, the template is already present by default: OPEN_TEMPLATE<\/p>\n\n\n\n

Bye %%SENTENCE%% See you soon!” <\/p>\n\n\n\n

It is visible at the bottom of each contact’s specific chat:<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

If you cannot find it directly in the platform, you can create it yourself (in the template section).<\/strong><\/p>\n\n\n\n

Once you invoke this template in chat, Spoki will ask you how to fill in the dynamic SENTENCE field. There you can indicate the text message you want to send to that specific client.<\/p>\n\n\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

In some cases it may take longer to handle a customer request and you may not be able to provide […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[45],"doc_tag":[],"class_list":["post-2504","docs","type-docs","status-publish","hentry","doc_category-how-to-en"],"year_month":"2026-04","word_count":124,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"How to","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/how-to-en\/"}],"doc_tag_info":[],"yoast_head":"\nHow to handle cases when I have to send a chat reply to a customer after 24 hours? - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to handle cases when I have to send a chat reply to a customer after 24 hours? - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"In some cases it may take longer to handle a customer request and you may not be able to provide […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/\" \/>\n<meta property=\"og:site_name\" content=\"Supporto Spoki\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-14T13:21:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1083\" \/>\n\t<meta property=\"og:image:height\" content=\"220\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/\",\"url\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/\",\"name\":\"How to handle cases when I have to send a chat reply to a customer after 24 hours? - Supporto Spoki\",\"isPartOf\":{\"@id\":\"https:\/\/support.spoki.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png\",\"datePublished\":\"2023-08-01T15:56:13+00:00\",\"dateModified\":\"2025-10-14T13:21:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#primaryimage\",\"url\":\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png\",\"contentUrl\":\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/support.spoki.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Docs\",\"item\":\"https:\/\/support.spoki.com\/docs\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How to handle cases when I have to send a chat reply to a customer after 24 hours?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/support.spoki.com\/#website\",\"url\":\"https:\/\/support.spoki.com\/\",\"name\":\"Supporto Spoki\",\"description\":\"Documentation for Spoki use\",\"publisher\":{\"@id\":\"https:\/\/support.spoki.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/support.spoki.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/support.spoki.com\/#organization\",\"name\":\"Supporto Spoki\",\"url\":\"https:\/\/support.spoki.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/support.spoki.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/11\/Logo_Spoki-Primary_Black-01-scaled.jpg\",\"contentUrl\":\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/11\/Logo_Spoki-Primary_Black-01-scaled.jpg\",\"width\":2560,\"height\":761,\"caption\":\"Supporto Spoki\"},\"image\":{\"@id\":\"https:\/\/support.spoki.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.linkedin.com\/company\/spokiapp\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to handle cases when I have to send a chat reply to a customer after 24 hours? - Supporto Spoki","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/","og_locale":"en_US","og_type":"article","og_title":"How to handle cases when I have to send a chat reply to a customer after 24 hours? - Supporto Spoki","og_description":"In some cases it may take longer to handle a customer request and you may not be able to provide […]","og_url":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/","og_site_name":"Supporto Spoki","article_modified_time":"2025-10-14T13:21:53+00:00","og_image":[{"width":1083,"height":220,"url":"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/","url":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/","name":"How to handle cases when I have to send a chat reply to a customer after 24 hours? - Supporto Spoki","isPartOf":{"@id":"https:\/\/support.spoki.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#primaryimage"},"image":{"@id":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#primaryimage"},"thumbnailUrl":"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png","datePublished":"2023-08-01T15:56:13+00:00","dateModified":"2025-10-14T13:21:53+00:00","breadcrumb":{"@id":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#primaryimage","url":"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png","contentUrl":"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2025-10-14-alle-15.18.29.png"},{"@type":"BreadcrumbList","@id":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-handle-cases-when-i-have-to-send-a-chat-reply-to-a-customer-after-24-hours\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.spoki.com\/en\/"},{"@type":"ListItem","position":2,"name":"Docs","item":"https:\/\/support.spoki.com\/docs\/"},{"@type":"ListItem","position":3,"name":"How to handle cases when I have to send a chat reply to a customer after 24 hours?"}]},{"@type":"WebSite","@id":"https:\/\/support.spoki.com\/#website","url":"https:\/\/support.spoki.com\/","name":"Supporto Spoki","description":"Documentation for Spoki use","publisher":{"@id":"https:\/\/support.spoki.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.spoki.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/support.spoki.com\/#organization","name":"Supporto Spoki","url":"https:\/\/support.spoki.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/support.spoki.com\/#\/schema\/logo\/image\/","url":"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/11\/Logo_Spoki-Primary_Black-01-scaled.jpg","contentUrl":"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/11\/Logo_Spoki-Primary_Black-01-scaled.jpg","width":2560,"height":761,"caption":"Supporto Spoki"},"image":{"@id":"https:\/\/support.spoki.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.linkedin.com\/company\/spokiapp\/"]}]}},"_links":{"self":[{"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/docs\/2504","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/comments?post=2504"}],"version-history":[{"count":2,"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/docs\/2504\/revisions"}],"predecessor-version":[{"id":9133,"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/docs\/2504\/revisions\/9133"}],"wp:attachment":[{"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/media?parent=2504"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/doc_category?post=2504"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.spoki.com\/en\/wp-json\/wp\/v2\/doc_tag?post=2504"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}