{"id":3286,"date":"2024-04-04T16:18:41","date_gmt":"2024-04-04T16:18:41","guid":{"rendered":"https:\/\/support.spoki.com\/?post_type=docs&#038;p=3286"},"modified":"2025-10-15T10:22:32","modified_gmt":"2025-10-15T10:22:32","password":"","slug":"audio-transcription-and-translation-in-chat","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/audio-transcription-and-translation-in-chat\/","title":{"rendered":"Audio transcription and translation in chat"},"content":{"rendered":"\n<p>It&#8217;s possible to<strong> transcribe and translate customer voice messages<\/strong> through Spoki. If a customer sends a voice message, a symbol with a microphone will appear next to the message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"989\" height=\"374\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.56.34.png\" alt=\"\" class=\"wp-image-3272\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.56.34.png 989w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.56.34-300x113.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.56.34-768x290.png 768w\" sizes=\"(max-width: 989px) 100vw, 989px\" \/><\/figure>\n\n\n\n<p>After clicking on the symbol, the transcription of the customer&#8217;s voice message will appear.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"988\" height=\"340\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.57.03.png\" alt=\"\" class=\"wp-image-3275\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.57.03.png 988w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.57.03-300x103.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-17.57.03-768x264.png 768w\" sizes=\"(max-width: 988px) 100vw, 988px\" \/><\/figure>\n\n\n\n<p>If the customer sends a message in a <strong>language different from the one set in the Company section <\/strong>of the account, it will be possible to translate the message by clicking on the button on the left.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"863\" height=\"279\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-18.07.11.png\" alt=\"\" class=\"wp-image-3281\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-18.07.11.png 863w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-18.07.11-300x97.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/04\/Screenshot-2024-04-04-alle-18.07.11-768x248.png 768w\" sizes=\"(max-width: 863px) 100vw, 863px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s possible to transcribe and translate customer voice messages through Spoki. If a customer sends a voice message, a symbol [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[45],"doc_tag":[],"class_list":["post-3286","docs","type-docs","status-publish","hentry","doc_category-how-to-en"],"year_month":"2026-04","word_count":80,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Marco Manigrassi","author_nicename":"marco-manigrassispoki-it","author_url":"https:\/\/support.spoki.com\/en\/author\/marco-manigrassispoki-it\/"},"doc_category_info":[{"term_name":"How to","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/how-to-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Audio transcription and translation in chat - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/audio-transcription-and-translation-in-chat\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Audio transcription and translation in chat - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"It&#8217;s possible to transcribe and translate customer voice messages through Spoki. 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