{"id":3715,"date":"2023-11-17T11:50:37","date_gmt":"2023-11-17T11:50:37","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/how-to-automatically-manage-who-replies-does-not-reply-to-a-message\/"},"modified":"2024-05-23T10:02:38","modified_gmt":"2024-05-23T10:02:38","password":"","slug":"how-to-automatically-manage-who-replies-does-not-reply-to-a-message","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-automatically-manage-who-replies-does-not-reply-to-a-message\/","title":{"rendered":"How to automatically manage who replies\/does not reply to a message"},"content":{"rendered":"\n<p>If you use a List, and thus a campaign, as the start step of an automation, it is possible to track which contacts reply or do not take any action.<\/p>\n\n<p>How?<\/p>\n\n<p>Let&#8217;s consider the \u2018Initial List\u2019 in this list (which you can place in the <a href=\"https:\/\/support.spoki.com\/en\/docs\/platform\/campaigns\/\" target=\"_blank\" rel=\"noreferrer noopener\">Campaign<\/a>) are the contacts to whom you want to send a communication. You are interested in tracking who responds to the message so that you do not send it to them any more, or to send them to a subsequent automation.<\/p>\n\n<p>As in the image below, you can add the \u2018Any Reply\u2019 step which allows you to track customers who have replied with any message to yours. Warning!!! Automatic replies that your customers have set up on their WA Business also apply.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"818\" height=\"793\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17.png\" alt=\"\" class=\"wp-image-2759\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17.png 818w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17-300x291.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17-768x745.png 768w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/><\/figure>\n\n<p>Only for customers who have replied, the automation will assign the tag \u2018Has replied\u2019 and remove that contact from the initial list to which you sent the first template.<\/p>\n\n<p>This way the contact list will no longer contain contacts who have responded and you can use it to initiate a subsequent communication to customers who have not interacted.<\/p>\n\n<p>In addition there is the possibility of <a href=\"https:\/\/support.spoki.com\/docs\/how-to\/come-creare-una-lista-per-i-contatti-in-uno-specifico-step-automazione\/\">creating lists for each automation step <\/a> (e.g. who received a certain tag rather than another).<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you use a List, and thus a campaign, as the start step of an automation, it is possible to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[45],"doc_tag":[],"class_list":["post-3715","docs","type-docs","status-publish","hentry","doc_category-how-to-en"],"year_month":"2026-04","word_count":208,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"How to","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/how-to-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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