{"id":4249,"date":"2024-07-02T11:00:40","date_gmt":"2024-07-02T11:00:40","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/commerce-triggers\/"},"modified":"2024-07-03T08:31:39","modified_gmt":"2024-07-03T08:31:39","password":"","slug":"commerce-triggers","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/release-notes-en\/commerce-triggers\/","title":{"rendered":"Commerce Triggers"},"content":{"rendered":"\n<p>In the &#8220;commerce triggers&#8221; section, you can select 4 different types of automation triggers: Order Received Message, Product-Related Message Received, Successful Payment, Payment Error.<\/p>\n\n<h2 class=\"wp-block-heading\">Order Received Message<\/h2>\n\n<p>To use this automation trigger, your WhatsApp account must have a catalog. This trigger allows you to start an automation as soon as the customer orders one or more products from the WhatsApp catalog.<\/p>\n\n<p>To add this trigger, follow these steps:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8220;Add Start Trigger&#8221;<\/li>\n\n\n\n<li>Select &#8220;Commerce&#8221; from the menu<\/li>\n\n\n\n<li>Select &#8220;Order Received Message&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Add&#8221;<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"504\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.48-1024x504.png\" alt=\"\" class=\"wp-image-4143\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.48-1024x504.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.48-300x148.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.48-768x378.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.48.png 1032w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Usage Note: This trigger can be useful if followed by the PayPal automation step so that a customer who orders from the WhatsApp catalog receives the message with the PayPal payment link directly.<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Product-Related Message Received<\/h2>\n\n<p>To use this automation trigger, your WhatsApp account must have a catalog. This trigger allows you to start an automation as soon as the customer sends a message related to a product in your WhatsApp catalog.<\/p>\n\n<p>To add this trigger, follow these steps:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8220;Add Start Trigger&#8221;<\/li>\n\n\n\n<li>Select &#8220;Commerce&#8221; from the menu<\/li>\n\n\n\n<li>Select &#8220;Product-Related Message Received&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Add&#8221;<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"505\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.55-1024x505.png\" alt=\"\" class=\"wp-image-4146\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.55-1024x505.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.55-300x148.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.55-768x378.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.27.55.png 1031w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Usage Note: This trigger can be useful if followed by the PayPal automation step so that a customer who orders from the WhatsApp catalog receives the message with the PayPal payment link directly.<\/p>\n\n<p><\/p>\n\n<h2 class=\"wp-block-heading\">Successful Payment<\/h2>\n\n<p>To use this automation trigger, you must have PayPal integration active. <\/p>\n\n<p>This trigger allows you to start an automation when a payment via PayPal is successful.<\/p>\n\n<p>To add this trigger, follow these steps:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8220;Add Start Trigger&#8221;<\/li>\n\n\n\n<li>Select &#8220;Commerce&#8221; from the menu<\/li>\n\n\n\n<li>Select &#8220;Successful Payment&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Add&#8221;<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"504\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.05-1024x504.png\" alt=\"\" class=\"wp-image-4149\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.05-1024x504.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.05-300x148.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.05-768x378.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.05.png 1031w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<h2 class=\"wp-block-heading\">Payment Error<\/h2>\n\n<p>To use this automation trigger, you must have PayPal integration active. <\/p>\n\n<p>This trigger allows you to start an automation when a payment via PayPal fails.<\/p>\n\n<p>To add this trigger, follow these steps:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Click on &#8220;Add Start Trigger&#8221;<\/li>\n\n\n\n<li>Select &#8220;Commerce&#8221; from the menu<\/li>\n\n\n\n<li>Select &#8220;Payment Error&#8221;<\/li>\n\n\n\n<li>Click on &#8220;Add&#8221;<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"503\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.12-1024x503.png\" alt=\"\" class=\"wp-image-4152\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.12-1024x503.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.12-300x147.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.12-768x377.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/07\/Screenshot-2024-07-02-alle-10.28.12.png 1031w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>In the &#8220;commerce triggers&#8221; section, you can select 4 different types of automation triggers: Order Received Message, Product-Related Message Received, [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[51],"doc_tag":[],"class_list":["post-4249","docs","type-docs","status-publish","hentry","doc_category-release-notes-en"],"year_month":"2026-04","word_count":314,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Alessandro Santoro","author_nicename":"alessandrosantoro","author_url":"https:\/\/support.spoki.com\/en\/author\/alessandrosantoro\/"},"doc_category_info":[{"term_name":"Release Notes","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/release-notes-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Commerce Triggers - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/docs\/release-notes\/commerce-triggers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Commerce Triggers - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"In the &#8220;commerce triggers&#8221; 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