{"id":4282,"date":"2024-06-28T15:49:19","date_gmt":"2024-06-28T15:49:19","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/report-tickets\/"},"modified":"2024-07-03T10:49:28","modified_gmt":"2024-07-03T10:49:28","password":"","slug":"report-tickets","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/release-notes-en\/report-tickets\/","title":{"rendered":"Report Tickets"},"content":{"rendered":"\n<p>Report Tickets is a feature for viewing and analyzing the status of platform tickets.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"285\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-1024x285.png\" alt=\"\" class=\"wp-image-4099\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-1024x285.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-300x84.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-768x214.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-1536x428.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-2048x571.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>The four available quadrants display tickets in the following order:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Category<\/li>\n\n\n\n<li>Status<\/li>\n\n\n\n<li>Priority<\/li>\n\n\n\n<li>Average closure time by category<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"773\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-1024x773.png\" alt=\"\" class=\"wp-image-4105\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-1024x773.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-300x227.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-768x580.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-1536x1160.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-2048x1547.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Note that in the image at the bottom right, the hours indicated in &#8220;All Categories&#8221; represent the average of the sum of hours taken to close all tickets.<\/p>\n\n<p>Through the commands at the top of the interface, it will be possible to further filter the tickets by category and date. <\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"826\" height=\"380\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min.png\" alt=\"\" class=\"wp-image-4102\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min.png 826w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min-300x138.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min-768x353.png 768w\" sizes=\"(max-width: 826px) 100vw, 826px\" \/><\/figure>\n\n<p>By default, tickets for the current month will be shown, but it will still be possible to modify the time frame of the graph display.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-1024x680.png\" alt=\"\" class=\"wp-image-4111\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-1024x680.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-300x199.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-768x510.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min.png 1416w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Report Tickets is a feature for viewing and analyzing the status of platform tickets. The four available quadrants display tickets [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[51],"doc_tag":[],"class_list":["post-4282","docs","type-docs","status-publish","hentry","doc_category-release-notes-en"],"year_month":"2026-04","word_count":107,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Alessandro Santoro","author_nicename":"alessandrosantoro","author_url":"https:\/\/support.spoki.com\/en\/author\/alessandrosantoro\/"},"doc_category_info":[{"term_name":"Release Notes","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/release-notes-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Report Tickets - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/en\/docs\/release-notes-en\/report-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report Tickets - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"Report Tickets is a feature for viewing and analyzing the status of platform tickets. 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