{"id":4752,"date":"2023-12-15T16:53:48","date_gmt":"2023-12-15T16:53:48","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/how-to-send-the-content-of-a-message-to-an-external-webhook-2\/"},"modified":"2025-10-23T13:39:51","modified_gmt":"2025-10-23T13:39:51","password":"","slug":"how-to-send-the-content-of-a-message-to-an-external-webhook-2","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-send-the-content-of-a-message-to-an-external-webhook-2\/","title":{"rendered":"How to send the content of a message to an external webhook"},"content":{"rendered":"\n<p>With Spoki you can track messages in response to a message sent through an automation.<\/p>\n\n\n\n<p>Access the <strong>Automations<\/strong> section, create a <strong>New<\/strong> one, and by clicking the <strong>+<\/strong>, add the first step to send a template message.<\/p>\n\n\n\n<p>Next, add Customers Response so that the customer&#8217;s response is tracked in the automation.<\/p>\n\n\n\n<p>The next step is the &#8220;Populate Dynamic Field&#8221; step: this feature allows you to save within a dynamic field (created specifically to save customer responses-<a href=\"https:\/\/support.spoki.com\/en\/docs\/platform\/dynamic-fields\/\">Dynamic Field)<\/a> the contacts&#8217; response upon sending a message.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"979\" height=\"1024\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.35.11-1-979x1024.png\" alt=\"\" class=\"wp-image-9511\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.35.11-1-979x1024.png 979w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.35.11-1-287x300.png 287w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.35.11-1-768x804.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.35.11-1.png 1054w\" sizes=\"(max-width: 979px) 100vw, 979px\" \/><\/figure>\n\n\n\n<p>Finally, set the Send Webhook step by indicating where you intend to report the contact information and the response given, outside of Spoki.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"976\" height=\"1024\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.36.10-976x1024.png\" alt=\"\" class=\"wp-image-9507\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.36.10-976x1024.png 976w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.36.10-286x300.png 286w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.36.10-768x806.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/12\/Screenshot-2025-10-23-alle-15.36.10.png 1049w\" sizes=\"(max-width: 976px) 100vw, 976px\" \/><\/figure>\n\n\n\n<p>Warning. Spoki will only record in the dynamic field the first response given by the client, so if you want to track any multiple messages you need to reiterate the last steps starting with &#8220;Any response.&#8221;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With Spoki you can track messages in response to a message sent through an automation. Access the Automations section, create [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[45],"doc_tag":[],"class_list":["post-4752","docs","type-docs","status-publish","hentry","doc_category-how-to-en"],"year_month":"2026-04","word_count":142,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/en\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"How to","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/how-to-en\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to send the content of a message to an external webhook - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/en\/docs\/how-to-en\/how-to-send-the-content-of-a-message-to-an-external-webhook-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to send the content of a message to an external webhook - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"With Spoki you can track messages in response to a message sent through an automation. 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