{"id":5058,"date":"2024-11-14T14:01:30","date_gmt":"2024-11-14T14:01:30","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/salesforce-flow\/"},"modified":"2024-11-15T08:35:27","modified_gmt":"2024-11-15T08:35:27","password":"","slug":"salesforce-flow","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/en\/docs\/integrations\/salesforce-flow\/","title":{"rendered":"Salesforce Flow"},"content":{"rendered":"\n

Thanks to this integration, you will be able to launch a Spoki<\/strong> automation within a Salesforce<\/strong> Flow<\/strong>.<\/p>\n\n

Integration Guide<\/h3>\n\n

If you haven’t done so yet, log in to the Spoki platform at this link: https:\/\/spoki.app\/<\/a><\/p>\n\n

1. Spoki Automation<\/h3>\n\n

1.1 Create a New Automation<\/h4>\n\n

Below, we will go over how to create a new automation to connect to Salesforce Flow. If you have already created the automation, you can skip this step.<\/p>\n\n

First, navigate to the Automations<\/strong><\/em> section as shown below and click on the New<\/strong><\/em> button in the upper right corner.<\/p>\n\n

\"\"<\/figure>\n\n

Now choose a template for your automation, or click on Blank Automation<\/strong><\/em> if you want to build your automation from scratch.<\/p>\n\n

In the following example, we will start from an empty automation.<\/p>\n\n

\"\"<\/figure>\n\n

1.2 Add the start trigger<\/h4>\n\n

Once your automation is created, click on Add start trigger<\/strong><\/em>. In the menu that appears, select Integrations<\/strong><\/em> from the list on the left, and finally, click on API<\/strong><\/em>.<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

In the window that opens, take note of the URL<\/strong><\/em>, Path<\/strong><\/em>, Secret<\/strong><\/em>, and Payload of the request.<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n

1.3 Add a step to the automation.<\/h4>\n\n

Now it’s time to add a step to the automation. To do this, click on the +<\/em><\/strong> inside the automation. <\/p>\n\n

\"\"<\/figure>\n\n

In the window that opens, click on Send Template<\/strong><\/em> from the list on the left, select a template from the available options, and click on Add<\/strong><\/em>.<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Now you’re ready to move to Salesforce.<\/p>\n\n

2. Salesforce Flow<\/h3>\n\n

If you haven’t done so already, log in to your Salesforce account.<\/p>\n\n

2.1 Webhook configuration in Salesforce.<\/h4>\n\n

2.1.1 Creation of Named Credentials<\/h4>\n\n

Once logged into Salesforce, click on the \u2699\ufe0f icon at the top, then select Setup<\/strong><\/em>. From the list on the left, click on Security<\/strong><\/em>, and then on Named Credentials<\/em><\/strong>. <\/p>\n\n

\"\"<\/figure>\n\n

In the screen that opens, click on External Credentials<\/em><\/strong> and then on New<\/em><\/strong><\/p>\n\n

Enter a label<\/strong><\/em> and a name<\/strong><\/em> for the new credential, set the Authentication Protocol<\/em><\/strong> to No<\/strong><\/em> Authentication<\/strong><\/em>, and finally, click Save<\/strong><\/em>.<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Now we need to create a new entity. In the current screen, go to the Entities<\/strong><\/em> section and click on New<\/strong><\/em><\/p>\n\n

Enter a parameter name<\/em><\/strong> and a sequential number<\/strong><\/em>, then click Save<\/em><\/strong><\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Now click on Named Credentials<\/em><\/strong> at the top, and then click on New<\/strong><\/em>.<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

In the screen that opens, enter values for the Name<\/strong><\/em> and Label<\/strong><\/em> fields. In the URL<\/strong><\/em> field, insert the URL<\/strong><\/em> parameter provided by Spoki during the automation setup. In the External Credential<\/strong><\/em> field, select the external credential you previously created. Make sure to check all 3 checkboxes, then click Save<\/strong><\/em>. <\/p>\n\n

\"\"<\/figure>\n\n

2.1.2 Creating Permissions to Use Named Credentials<\/h4>\n\n

From the list on the left, click on Users<\/strong><\/em> and then on Permission Sets<\/strong><\/em>. In the screen that opens, click on New<\/em><\/strong>. <\/p>\n\n

\"\"<\/figure>\n\n

Enter a value in the Label<\/strong><\/em> and API Name<\/strong><\/em> fields, then click Save<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n

Now click on Manage Assignments,<\/strong><\/em> and then on Add Assignment<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Select from the list the users who will have the permissions to use and create Flows utilizing the named credentials created earlier.<\/p>\n\n

Then click on Next<\/strong><\/em>, Assign<\/strong><\/em>, and finally Done<\/strong><\/em>.<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Now click on External Credential Object Access<\/strong><\/em>, and then click on Edit<\/strong><\/em>.<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Select the external credential you created earlier, then click the Add<\/strong><\/em> button to include it in the list of enabled credentials. Finally, click Save<\/em><\/strong> <\/p>\n\n

\"\"<\/figure>\n\n

2.2 Salesforce Flow<\/h4>\n\n

2.2.1 Creating a Salesforce Flow<\/h4>\n\n

From the list on the left, click on Process Automation<\/strong><\/em> and then Flows<\/strong><\/em>. To create a new flow, click on New Flow <\/strong><\/em>at the top right. <\/p>\n\n

\"\"<\/figure>\n\n

In the screen that opens, click on Start from Scratch<\/strong><\/em> and then select Record-Triggered Flow.<\/strong><\/em> <\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Select the type of Object to be monitored when it is created or updated. In this example, we’ll select the Lead<\/strong><\/em> object. <\/p>\n\n

Select the option A record is created or updated<\/em><\/strong><\/p>\n\n

\"\"<\/figure>\n\n

Click on Add Scheduled Paths<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n

Enter a name for Path label<\/strong><\/em> and a name for API Name<\/em><\/strong>Enter Lead: Created Date<\/strong><\/em> for the Set the Time Source<\/strong><\/em> field.Enter 1<\/strong><\/em> in the Offset Number<\/strong><\/em> field and select Minutes After<\/strong><\/em> in the Offset Options<\/strong><\/em> field This way, we’ve created a path that triggers 1 minute after a Lead is created. Now, let’s create a path for when the Lead is updated. Click on the +<\/strong><\/em> in the top left corner. <\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

At this point, click the +<\/strong> inside the Lead Created path and select Action<\/strong>. Then, click the Create HTTP Call <\/strong><\/em>button at the bottom right. <\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Enter a name<\/strong><\/em> for the HTTP Call and select the Named Credential<\/strong><\/em> you created earlier. Then, click Next<\/strong><\/em>. <\/p>\n\n

\"\"<\/figure>\n\n

Enter a value in the Label<\/strong><\/em> field and select the POST<\/strong><\/em> method from the dropdown menu next to Method<\/strong><\/em>.In the URL Path field, insert the Path<\/strong><\/em> value provided by Spoki during the automation setup<\/p>\n\n

Note: Make sure that the path starts with the character \/<\/em><\/strong><\/p>\n\n

Click on Next<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n

In the Sample JSON Request field, paste the payload provided by Spoki during the automation setup<\/p>\n\n

Note<\/strong>: The payload below has been modified by removing unnecessary fields like first_name, last_name, and email<\/em><\/strong>. Additionally, update the names of the custom_fields with the names of the custom fields you configured in the Spoki template associated with the automation<\/strong><\/em> <\/p>\n\n

Next, click on Review<\/strong><\/em> and then on Next<\/em><\/strong>.<\/p>\n\n

\"\"<\/figure>\n\n

Click on Connect by Schema<\/strong><\/em> and then Next<\/em><\/strong><\/p>\n\n

\"\"<\/figure>\n\n

Click on Connect<\/strong><\/em> and then click Save<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n

Click on Enter value or search for resources…<\/em><\/strong>, and then click on Create Resource<\/em><\/strong><\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Enter a value in the API Name<\/strong><\/em> field. This will be the name of the variable to pass within the payload of the request. Then, click Close<\/em><\/strong> <\/p>\n\n

\"\"<\/figure>\n\n

Click on the +<\/strong><\/em> before the Action step and select the Assignment<\/em><\/strong> element<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

Enter a value in the Label<\/em><\/strong> field and one in the API Name<\/strong><\/em> field.Next, click on Search Variables<\/strong><\/em> and click the arrow next to the name of the variable you created earlier<\/strong><\/em>. Inside, you will find all the fields of the payload to pass to the Spoki automation. Click on phone<\/strong><\/em> <\/p>\n\n

\"\"<\/figure>\n\n

Click on Value<\/strong><\/em>, and from the list, click the arrow next to Triggering Lead (in this case, it\u2019s Lead, but it will change depending on the object that triggers the automation)<\/strong><\/em>. Inside, you will find all the fields of the lead. Click on Phone<\/strong><\/em> <\/p>\n\n

\"\"<\/figure>\n\n

Repeat the process for the Secret<\/strong><\/em> field in the payload. In the Value field, enter the secret provided by Spoki during the automation creation phase.<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n

Repeat the process for the custom_fields<\/em><\/strong> in the payload as shown in the figure. In our case, the custom field is called SENTENCE<\/strong><\/em>, and it has been populated with the Lead Name <\/p>\n\n

\"\"<\/figure>\n\n

Copy the Assignment<\/strong><\/em> step to insert it into the Lead Updated path. To do this, click on the step and then click Copy Element<\/strong><\/em> <\/p>\n\n

\"\"<\/figure>\n\n

Click on the + <\/em><\/strong>in the Lead Updated path and then click on Paste 1 Element<\/strong><\/em><\/p>\n\n

\"\"<\/figure>\n\n

Repeat the process for the Action<\/strong><\/em> step as shown in the images below.<\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

At the end, you should have a flow structure like the following. In both paths, you will have the Assignment<\/strong><\/em> step and the Action<\/em><\/strong> step. <\/p>\n\n

Click Save<\/strong><\/em> at the top right to save the flow, then enter a value for Flow Label<\/strong><\/em> and Flow API Name<\/strong><\/em>. Finally, click Save<\/strong><\/em> again. <\/p>\n\n

\"\"<\/figure>\n\n
\"\"<\/figure>\n\n

2.2.2 Salesforce Flow test<\/h4>\n\n

To test the flow click on the Debug<\/em><\/strong> button on top.<\/p>\n\n

\"\"<\/figure>\n\n

In the debug path<\/strong><\/em>, select one of the two paths created at the beginning. Select the Created or Updated<\/strong><\/em> checkbox depending on the chosen path, and finally select a test Lead from the list at the bottom<\/strong><\/em>. Click Run<\/strong><\/em> to start debugging the flow.<\/p>\n\n

\"\"<\/figure>\n\n

On the right, you can see the execution details, while at the top, the label Completed<\/strong><\/em> confirms that the flow was executed without any errors. To activate the flow, click Activate<\/strong><\/em> in the top right corner.<\/p>\n\n

\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Thanks to this integration, you will be able to launch a Spoki automation within a Salesforce Flow. Integration Guide If […]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[47],"doc_tag":[],"class_list":["post-5058","docs","type-docs","status-publish","hentry","doc_category-integrations"],"year_month":"2026-04","word_count":1253,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Salvatore Corsa","author_nicename":"salvatore","author_url":"https:\/\/support.spoki.com\/en\/author\/salvatore\/"},"doc_category_info":[{"term_name":"Integrations","term_url":"https:\/\/support.spoki.com\/en\/docs-category\/integrations\/"}],"doc_tag_info":[],"yoast_head":"\nSalesforce Flow - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/en\/docs\/integrations\/salesforce-flow\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Flow - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"Thanks to this integration, you will be able to launch a Spoki automation within a Salesforce Flow. 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