{"id":13204,"date":"2026-10-14T09:11:33","date_gmt":"2026-10-14T09:11:33","guid":{"rendered":"https:\/\/support.spoki.com\/?post_type=docs&#038;p=13204"},"modified":"2026-10-14T09:11:33","modified_gmt":"2026-10-14T09:11:33","password":"","slug":"analisis-de-voz","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/release-notes\/analisis-de-voz\/","title":{"rendered":"An\u00e1lisis de Voz"},"content":{"rendered":"<p><em>Version de la plataforma: 19.26.0 \u00b7 Feature<\/em><\/p>\n<p>Ahora puedes rastrear las llamadas de Spoki Voice en Analytics. Abre la pesta\u00f1a Voice para ver los vol\u00famenes de llamadas entrantes y salientes, los minutos de conversaci\u00f3n y c\u00f3mo se comparan los agentes de IA con los operadores humanos durante el per\u00edodo que elijas.<\/p>\n<p>Cambia entre Entrante y Saliente encima de los gr\u00e1ficos, luego usa el mismo selector de per\u00edodo que en las otras pesta\u00f1as de Analytics. Tambi\u00e9n obtienes tasas de respuesta, duraci\u00f3n promedio, resultados de evaluaci\u00f3n y qu\u00e9 d\u00edas de la semana tienen mejor rendimiento.<\/p>\n<p>D\u00f3nde encontrarlo: Analytics \u2192 Voice. La pesta\u00f1a aparece para las cuentas que pueden usar Spoki Voice.<\/p>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/firebasestorage.googleapis.com\/v0\/b\/wazy-33.appspot.com\/o\/updates%2F19.26.0%2Fvoice-analytics%2F1.png?alt=media&#038;token=360e509a-fcac-4f4b-9e4a-387afed76534\" alt=\"\"\/><\/figure>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/firebasestorage.googleapis.com\/v0\/b\/wazy-33.appspot.com\/o\/updates%2F19.26.0%2Fvoice-analytics%2F2.png?alt=media&#038;token=63bf3556-c30e-4749-b6b6-a925b458ec7c\" alt=\"\"\/><\/figure>\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/firebasestorage.googleapis.com\/v0\/b\/wazy-33.appspot.com\/o\/updates%2F19.26.0%2Fvoice-analytics%2F3.png?alt=media&#038;token=a4866cb6-8c53-4d41-b256-f5bd64bb82ce\" alt=\"\"\/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Version de la plataforma: 19.26.0 \u00b7 Feature Ahora puedes rastrear las llamadas de Spoki Voice en Analytics. Abre la pesta\u00f1a [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[50],"doc_tag":[],"class_list":["post-13204","docs","type-docs","status-publish","hentry","doc_category-release-notes"],"year_month":"2026-10","word_count":120,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Giulio Trinchera","author_nicename":"giulio","author_url":"https:\/\/support.spoki.com\/es\/author\/giulio\/"},"doc_category_info":[{"term_name":"Release Notes","term_url":"https:\/\/support.spoki.com\/docs-category\/release-notes\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>An\u00e1lisis de Voz - Supporto Spoki<\/title>\n<meta name=\"description\" content=\"Version de la plataforma: 19.26.0 \u00b7 Feature Ahora puedes rastrear las llamadas de Spoki Voice en Analytics. 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