{"id":2173,"date":"2022-10-05T12:30:30","date_gmt":"2022-10-05T12:30:30","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/cuadro-de-mandos\/"},"modified":"2025-08-26T07:51:11","modified_gmt":"2025-08-26T07:51:11","password":"","slug":"cuadro-de-mandos","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/plataforma\/cuadro-de-mandos\/","title":{"rendered":"Panel de Control"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"epyt-video-wrapper\"><div  style=\"display: block; margin: 0px auto;\"  id=\"_ytid_43953\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\"  data-relstop=\"1\" data-facadesrc=\"https:\/\/www.youtube.com\/embed\/emhZEuFO51k?enablejsapi=1&#038;list=PLF16izqw4nK5OYZtbP9vto31w8tyKy3K6&#038;index=13&#038;autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;rel=0&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;disablekb=0&#038;\" class=\"__youtube_prefs__ epyt-facade epyt-is-override  no-lazyload\" data-epautoplay=\"1\" ><img decoding=\"async\" data-spai-excluded=\"true\" class=\"epyt-facade-poster skip-lazy\" loading=\"lazy\"  alt=\"YouTube player\"  src=\"https:\/\/i.ytimg.com\/vi\/emhZEuFO51k\/maxresdefault.jpg\"  \/><button class=\"epyt-facade-play\" aria-label=\"Play\"><svg data-no-lazy=\"1\" height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/button><\/div><\/div>\n<\/div><figcaption class=\"wp-element-caption\">V\u00eddeo de introducci\u00f3n a la plataforma Spoki<\/figcaption><\/figure>\n\n\n\n<p>El panel muestra informaci\u00f3n general sobre la actividad de la cuenta, el cr\u00e9dito restante, el estado de WhatsApp y los informes relativos a los mensajes intercambiados y a los usuarios contactados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Estado de WhatsApp<\/h3>\n\n\n\n<p>El estado de WhatsApp proporciona informaci\u00f3n sobre los l\u00edmites de env\u00edo diarios establecidos por WhatsApp para cada cuenta, bas\u00e1ndose en los vol\u00famenes de env\u00edo anteriores y en la calidad de los mensajes enviados.<\/p>\n\n\n\n<p>En esta secci\u00f3n se muestra:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El n\u00famero de usuarios contactados en las \u00faltimas 24 horas<\/li>\n\n\n\n<li>El n\u00famero de usuarios contactados en los \u00faltimos 7 d\u00edas<\/li>\n<\/ul>\n\n\n\n<p>Tambi\u00e9n se destacan:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>La calidad de la cuenta (alta, media, baja)<\/li>\n\n\n\n<li>El estado del tel\u00e9fono (conectado, comunicado, restringido)<\/li>\n<\/ul>\n\n\n\n<p>Para obtener m\u00e1s informaci\u00f3n sobre la calificaci\u00f3n de calidad de tu n\u00famero de WhatsApp Business, consulta las normas de WhatsApp relativas al l\u00edmite diario de contactos.<\/p>\n\n\n\n<p>Si la calidad de la cuenta es baja, se recomienda interrumpir todas las campa\u00f1as durante los pr\u00f3ximos 7 d\u00edas. Este es el tiempo necesario para que WhatsApp restablezca la calidad de tu cuenta a \u201calta\u201d. Si durante este per\u00edodo se env\u00edan campa\u00f1as de baja calidad, tu cuenta corre el riesgo de ser bloqueada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Informes<\/h3>\n\n\n\n<p>Esta secci\u00f3n contiene los informes de los mensajes enviados y recibidos en el \u00faltimo mes natural.<\/p>\n\n\n\n<p>Incluye la siguiente informaci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Personas contactadas: n\u00fameros de tel\u00e9fono \u00fanicos con los que se ha establecido contacto<\/li>\n\n\n\n<li>Conversaciones: n\u00famero de conversaciones iniciadas (sesiones de 24 horas que comienzan con el primer mensaje intercambiado entre tu n\u00famero y el del cliente)<\/li>\n\n\n\n<li>Mensajes intercambiados: n\u00famero total de mensajes enviados y recibidos<\/li>\n\n\n\n<li>Plantillas enviadas: n\u00famero de mensajes de plantilla enviados<\/li>\n\n\n\n<li>Mensajes gratuitos enviados: n\u00famero de mensajes de chat gratuitos enviados<\/li>\n\n\n\n<li>Mensajes recibidos: n\u00famero de mensajes de chat recibidos<\/li>\n\n\n\n<li>Enviados: confirmaci\u00f3n de mensajes enviados<\/li>\n\n\n\n<li>Entregados: confirmaci\u00f3n de mensajes entregados<\/li>\n\n\n\n<li>Le\u00eddos: confirmaci\u00f3n de mensajes le\u00eddos (este valor solo se aplica a los usuarios que hayan activado la confirmaci\u00f3n de lectura en WhatsApp; el n\u00famero real de mensajes le\u00eddos puede ser superior al indicado)<\/li>\n<\/ul>\n\n\n\n<p>En la esquina superior derecha es posible actualizar el informe y descargar el archivo mensual deseado.<\/p>\n\n\n\n<p>Adem\u00e1s, se pueden consultar los informes seg\u00fan d\u00edas o meses espec\u00edficos.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mensajes intercambiados<\/h3>\n\n\n\n<p>El gr\u00e1fico muestra el consumo peri\u00f3dico de mensajes intercambiados (entrantes y salientes). En la esquina superior derecha se puede seleccionar el periodo de an\u00e1lisis de los mensajes intercambiados (minuto, hora, d\u00eda, mes, trimestre, a\u00f1o) y descargar los datos correspondientes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/normas-para-evitar-un-bloqueo-de-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Normas para evitar un bloqueo de WhatsApp<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/calidad-de-los-mensajes-enviados\/\" target=\"_blank\" rel=\"noreferrer noopener\">Calidad de los mensajes enviados<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-crear-nuevos-usuarios-y-asignarles-diferentes-funciones\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo actualizar el perfil de WhatsApp de Spoki<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-actualizar-el-perfil-de-whatsapp-de-spoki\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo crear nuevos usuarios y asignarles diferentes poderes<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El panel muestra informaci\u00f3n general sobre la actividad de la cuenta, el cr\u00e9dito restante, el estado de WhatsApp y los [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-2173","docs","type-docs","status-publish","hentry","doc_category-plataforma"],"year_month":"2026-04","word_count":502,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"romantic-torvalds","author_nicename":"romantic-torvalds","author_url":"https:\/\/support.spoki.com\/es\/author\/romantic-torvalds\/"},"doc_category_info":[{"term_name":"Plataforma","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/plataforma\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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