{"id":2185,"date":"2022-10-05T10:27:55","date_gmt":"2022-10-05T10:27:55","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/pongase-en-contacto-con\/"},"modified":"2025-11-04T09:00:55","modified_gmt":"2025-11-04T09:00:55","password":"","slug":"pongase-en-contacto-con","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/plataforma\/pongase-en-contacto-con\/","title":{"rendered":"Importar contactos"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"epyt-video-wrapper\"><div  style=\"display: block; margin: 0px auto;\"  id=\"_ytid_46190\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\"  data-relstop=\"1\" data-facadesrc=\"https:\/\/www.youtube.com\/embed\/Asu608xnDLc?enablejsapi=1&#038;list=PLF16izqw4nK5OYZtbP9vto31w8tyKy3K6&#038;index=14&#038;autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;rel=0&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;disablekb=0&#038;\" class=\"__youtube_prefs__ epyt-facade epyt-is-override  no-lazyload\" data-epautoplay=\"1\" ><img decoding=\"async\" data-spai-excluded=\"true\" class=\"epyt-facade-poster skip-lazy\" loading=\"lazy\"  alt=\"YouTube player\"  src=\"https:\/\/i.ytimg.com\/vi\/Asu608xnDLc\/maxresdefault.jpg\"  \/><button class=\"epyt-facade-play\" aria-label=\"Play\"><svg data-no-lazy=\"1\" height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/button><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p>En esta secci\u00f3n se almacenan todos los n\u00fameros de los usuarios con los que Spoki entra en contacto. Los contactos pueden adquirirse mediante integraciones con herramientas externas (como ActiveCampaign, Zapier, etc.) o importarse directamente desde un archivo CSV.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Importar contactos desde un archivo CSV<\/strong><\/h3>\n\n\n\n<p>Para importar correctamente los contactos desde un archivo CSV, sigue estos pasos:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Preparaci\u00f3n de campos din\u00e1micos<\/strong>\n<ul class=\"wp-block-list\">\n<li>Crea los Campos Din\u00e1micos utilizando exactamente el mismo nombre que las columnas del archivo CSV.<\/li>\n\n\n\n<li>Esta operaci\u00f3n no es necesaria para los campos est\u00e1ndar como <em>Tel\u00e9fono<\/em>, <em>Nombre<\/em>, <em>Apellido<\/em> y <em>Correo electr\u00f3nico<\/em>.<\/li>\n\n\n\n<li>Activa el campo din\u00e1mico configur\u00e1ndolo en <strong>ON<\/strong> (consulta la secci\u00f3n <em>Campos Din\u00e1micos<\/em>).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Carga del archivo CSV<\/strong>\n<ul class=\"wp-block-list\">\n<li>Ve a <strong>Listas > Nueva > Crear lista desde CSV<\/strong>.<\/li>\n\n\n\n<li>Carga el archivo CSV previamente preparado.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Con este procedimiento, adem\u00e1s de la informaci\u00f3n b\u00e1sica (Nombre, Apellido, Tel\u00e9fono), puedes importar otros campos din\u00e1micos personalizados, como <em>fecha de cumplea\u00f1os<\/em> o <em>fecha de reserva<\/em>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Gesti\u00f3n y edici\u00f3n de contactos<\/strong><\/h3>\n\n\n\n<p>En el men\u00fa <strong>Contactos<\/strong>, al hacer clic en el nombre de un contacto, podr\u00e1s ver y editar toda la informaci\u00f3n relacionada. En el panel derecho es posible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A\u00f1adir o eliminar etiquetas (<em>tags<\/em>).<\/li>\n\n\n\n<li>A\u00f1adir o eliminar el contacto de una lista.<\/li>\n\n\n\n<li>Editar manualmente la informaci\u00f3n asociada al contacto.<\/li>\n<\/ul>\n\n\n\n<p>Despu\u00e9s de cada modificaci\u00f3n, haz clic en <strong>Guardar<\/strong> (en la parte inferior).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Bloquear un contacto<\/strong><\/h3>\n\n\n\n<p>Para bloquear un contacto:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Haz clic en el bot\u00f3n <strong>Bloquear<\/strong> situado en la parte inferior del panel del contacto.<\/li>\n\n\n\n<li>Todos los contactos bloqueados pueden consultarse seleccionando el filtro <strong>Solo contactos bloqueados<\/strong> en el men\u00fa Contactos.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Acceso r\u00e1pido al chat con el contacto<\/strong><\/h3>\n\n\n\n<p>Desde el panel del contacto puedes acceder directamente a la conversaci\u00f3n con el usuario haciendo clic en <strong>Ir al chat<\/strong>, visualizando todos los mensajes intercambiados.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Filtros de contactos<\/strong><\/h3>\n\n\n\n<p>Puedes filtrar los contactos seg\u00fan diferentes criterios, como etiquetas, listas y otras categor\u00edas. Cada filtro muestra \u00fanicamente los contactos que pertenecen a la categor\u00eda seleccionada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Importar y exportar contactos<\/strong><\/h3>\n\n\n\n<p>En el men\u00fa superior (icono de tres puntos) puedes acceder a las funciones de <strong>Importar<\/strong> y <strong>Exportar<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Importar contactos<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Permite cargar una lista de contactos con toda la informaci\u00f3n adicional que desees.<\/li>\n\n\n\n<li>Para informaci\u00f3n personalizada como <em>fecha de cumplea\u00f1os<\/em>:\n<ol class=\"wp-block-list\">\n<li><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Crea un campo din\u00e1mico espec\u00edfico (ej.\u00a0<strong>BIRTHDAY_DATE<\/strong>) y act\u00edvalo.<\/span><\/li>\n\n\n\n<li>Aseg\u00farate de que el archivo CSV contenga una columna con el mismo nombre que el campo din\u00e1mico.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li>Para evitar errores de formato, utiliza la herramienta <strong>Gestionar CSV<\/strong> proporcionada por Spoki.<\/li>\n<\/ul>\n\n\n\n<p><strong>Nota<\/strong>: Si los contactos ya existen en la plataforma, se actualizar\u00e1n con la nueva informaci\u00f3n. No es posible importar directamente las etiquetas (<em>tags<\/em>).<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Exportar contactos<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Permite descargar un archivo CSV con todos los contactos de Spoki y la informaci\u00f3n asociada (etiquetas, listas, campos din\u00e1micos).<\/li>\n\n\n\n<li>Si se importan contactos que ya existen, la informaci\u00f3n se actualizar\u00e1 autom\u00e1ticamente y los nuevos contactos se a\u00f1adir\u00e1n a la base de datos.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En esta secci\u00f3n se almacenan todos los n\u00fameros de los usuarios con los que Spoki entra en contacto. Los contactos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-2185","docs","type-docs","status-publish","hentry","doc_category-plataforma"],"year_month":"2026-06","word_count":528,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"romantic-torvalds","author_nicename":"romantic-torvalds","author_url":"https:\/\/support.spoki.com\/es\/author\/romantic-torvalds\/"},"doc_category_info":[{"term_name":"Plataforma","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/plataforma\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Importar contactos - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/pongase-en-contacto-con\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Importar contactos - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"En esta secci\u00f3n se almacenan todos los n\u00fameros de los usuarios con los que Spoki entra en contacto. 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