{"id":2219,"date":"2022-10-10T12:34:05","date_gmt":"2022-10-10T12:34:05","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/calidad-de-los-mensajes-enviados\/"},"modified":"2023-11-13T11:06:52","modified_gmt":"2023-11-13T11:06:52","password":"","slug":"calidad-de-los-mensajes-enviados","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/calidad-de-los-mensajes-enviados\/","title":{"rendered":"Calidad de los mensajes enviados"},"content":{"rendered":"\n<p>WhatsApp supervisa constantemente la calidad de los mensajes que env\u00edas y la salud de tu cuenta.<\/p>\n\n\n\n<p>Damos visibilidad del estado de WhatsApp dentro del salpicadero.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"990\" height=\"194\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.06.33.png\" alt=\"\" class=\"wp-image-171\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.06.33.png 990w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.06.33-300x59.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.06.33-768x150.png 768w\" sizes=\"(max-width: 990px) 100vw, 990px\" \/><figcaption class=\"wp-element-caption\">Estado de WhatsApp<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Calidad de las cuentas<\/h2>\n\n\n\n<p>La calidad de la cuenta puede ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Alta<\/strong><\/li>\n\n\n\n<li><strong>Medios de comunicaci\u00f3n<\/strong><\/li>\n\n\n\n<li><strong>Bajo<\/strong><\/li>\n<\/ul>\n\n\n\n<p>La calidad de la cuenta depende de varios factores. Lo m\u00e1s importante es la respuesta que dan los clientes de WhatsApp que reciben tus mensajes.<br>Si, por ejemplo, alguien que recibe un mensaje tuyo te bloquea inmediatamente o incluso te marca como spam, WhatsApp lo interpreta como una se\u00f1al negativa. Si tantos clientes se comportan de esta manera WhatsApp baja la calidad de la cuenta.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"360\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-20-1024x360.png\" alt=\"\" class=\"wp-image-172\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-20-1024x360.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-20-300x106.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-20-768x270.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-20.png 1284w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">WhatsApp: bloquear o denunciar<\/figcaption><\/figure>\n\n\n\n<p>Adem\u00e1s de esta posibilidad, WhatsApp pide opiniones sobre sus mensajes de plantilla, dando as\u00ed a todos los clientes la posibilidad de denunciar en cualquier momento los mensajes no deseados. Las opiniones de los clientes se expresan otorgando una puntuaci\u00f3n de 1 a 5 estrellas.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"739\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-21-1024x739.png\" alt=\"\" class=\"wp-image-173\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-21-1024x739.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-21-300x217.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-21-768x554.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/image-21.png 1284w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Plantilla de mensajes de WhatsApp con comentarios<\/figcaption><\/figure>\n\n\n\n<p>De nuevo, en la plataforma Spoki te damos la posibilidad de ver la calidad de los mensajes de tus plantillas para que veas cu\u00e1les de ellas te gustan y cu\u00e1les ya no debes usar y cambiar si es necesario.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"94\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.25.36-1024x94.png\" alt=\"\" class=\"wp-image-174\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.25.36-1024x94.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.25.36-300x27.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.25.36-768x70.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.25.36-1536x140.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2022-10-10-at-14.25.36-2048x187.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Plantilla Calidad del mensaje  <\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Estado del tel\u00e9fono<\/h2>\n\n\n\n<p>El estado del tel\u00e9fono, por otra parte, puede ser:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Conectado<\/strong>: todo perfecto \ud83d\ude03<\/li>\n\n\n\n<li><strong>Marcado<\/strong>: el tel\u00e9fono pasa a estar marcado cuando la calidad de la clasificaci\u00f3n alcanza un nivel malo\/bajo. En este estado, no es posible cambiar a un <a href=\"https:\/\/support.spoki.com\/docs\/regole-whatsapp\/limiti-conattti\/\">nivel superior<\/a> para contactar con m\u00e1s personas en 24 horas. Si la calidad de los mensajes mejora pasando a un estado alto o medio en los pr\u00f3ximos 7 d\u00edas, el estado volver\u00e1 a ser <strong>Conectado<\/strong>. Si la calidad de la evaluaci\u00f3n no mejora, su estatus seguir\u00e1 siendo <strong>Conectado<\/strong>, pero se le <a href=\"https:\/\/support.spoki.com\/docs\/regole-whatsapp\/limiti-conattti\/\">rebajar\u00e1 de categor\u00eda<\/a>.<\/li>\n\n\n\n<li><strong>Limitado<\/strong>: este estado se utiliza cuando se alcanza el l\u00edmite de mensajes. Durante esta fase, no podr\u00e1 enviar mensajes hasta que se restablezca la ventana de 24 horas. Todav\u00eda puedes responder a los mensajes enviados por los clientes.<\/li>\n<\/ul>\n\n\n\n<p>La buena noticia es que, a diferencia de lo que ocurre en la app WhatsApp Business, donde te bloquean inmediatamente por una falta, en este canal WhatsApp te da indicaciones claras de tu estado y te permite recuperarte.<br>Uno tiene que comportarse realmente mal, ir en contra de las normas y los t\u00e9rminos y condiciones e ignorar las repetidas advertencias de WhatsApp antes de ser bloqueado en la API de WhatsApp Cloud.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/limites-de-contacto-diarios\/\" target=\"_blank\" rel=\"noreferrer noopener\">L\u00edmites de contacto \u00abdiarios<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/normas-para-evitar-un-bloqueo-de-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Normas para evitar un bloqueo de WhatsApp<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/estrategias\/consejos-para-aprobar-plantillas-de-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Consejos para aprobar plantillas de WhatsApp<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>WhatsApp supervisa constantemente la calidad de los mensajes que env\u00edas y la salud de tu cuenta. Damos visibilidad del estado [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[40],"doc_tag":[],"class_list":["post-2219","docs","type-docs","status-publish","hentry","doc_category-normas-de-whatsapp"],"year_month":"2026-04","word_count":449,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"romantic-torvalds","author_nicename":"romantic-torvalds","author_url":"https:\/\/support.spoki.com\/es\/author\/romantic-torvalds\/"},"doc_category_info":[{"term_name":"Normas de WhatsApp","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/normas-de-whatsapp\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Calidad de los mensajes enviados - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/docs\/regole-whatsapp\/qualita-dei-messaggi-inviati\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calidad de los mensajes enviados - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"WhatsApp supervisa constantemente la calidad de los mensajes que env\u00edas y la salud de tu cuenta. 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