{"id":2271,"date":"2022-10-21T10:42:59","date_gmt":"2022-10-21T10:42:59","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-gestionar-las-respuestas-libres-tras-la-automatizacion\/"},"modified":"2025-10-17T08:26:30","modified_gmt":"2025-10-17T08:26:30","password":"","slug":"como-gestionar-las-respuestas-libres-tras-la-automatizacion","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-gestionar-las-respuestas-libres-tras-la-automatizacion\/","title":{"rendered":"Gestionar los mensajes libres en el flujo de automatizaci\u00f3n"},"content":{"rendered":"\n<p>Para gestionar a los clientes que env\u00edan mensajes libres fuera del flujo de automatizaci\u00f3n, sigue estos pasos:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Configura la primera automatizaci\u00f3n.<br>Crea una automatizaci\u00f3n que permita al cliente elegir entre los botones propuestos.<\/li>\n\n\n\n<li>Configura la respuesta autom\u00e1tica para los mensajes libres.<br>En la parte de la automatizaci\u00f3n asociada a la respuesta a uno de los botones, despu\u00e9s de haber definido el mensaje de respuesta, selecciona la opci\u00f3n \u00ab<strong>Respuesta del cliente<\/strong>\u00ab.<br>Esta funcionalidad permite activar una acci\u00f3n autom\u00e1tica en caso de que el cliente env\u00ede un mensaje libre, fuera del flujo automatizado. Las acciones autom\u00e1ticas posibles incluyen:\n<ul class=\"wp-block-list\">\n<li><strong>Enviar un mensaje gen\u00e9rico<\/strong>: por ejemplo, \u00abGracias por tu mensaje, un operador te responder\u00e1 lo antes posible.\u00bb<\/li>\n\n\n\n<li><strong>Asignar un operador<\/strong>: en este caso, puedes asociar el chat a un operador espec\u00edfico, identificando al consultor mediante una etiqueta.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"387\" data-id=\"9169\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2025-10-15-alle-10.49.55-2-1024x387.png\" alt=\"\" class=\"wp-image-9169\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2025-10-15-alle-10.49.55-2-1024x387.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2025-10-15-alle-10.49.55-2-300x114.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2025-10-15-alle-10.49.55-2-768x291.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2025-10-15-alle-10.49.55-2-1536x581.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/10\/Screenshot-2025-10-15-alle-10.49.55-2.png 1710w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-vincular-un-boton-de-chat-del-sitio-a-una-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo vincular un bot\u00f3n de chat del sitio a una respuesta autom\u00e1tica<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/normas-para-evitar-un-bloqueo-de-whatsapp\/\">Normas para evitar un bloqueo de WhatsApp<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-iniciar-un-mensaje-recordatorio-automaticamente-desde-spoki\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo enviar un mensaje recordatorio autom\u00e1ticamente desde Spoki<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para gestionar a los clientes que env\u00edan mensajes libres fuera del flujo de automatizaci\u00f3n, sigue estos pasos: Art\u00edculos relacionados C\u00f3mo [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2271","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":182,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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