{"id":2278,"date":"2022-11-25T10:43:06","date_gmt":"2022-11-25T10:43:06","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-bloquear-contactos-automaticamente\/"},"modified":"2023-11-13T13:35:39","modified_gmt":"2023-11-13T13:35:39","password":"","slug":"como-bloquear-contactos-automaticamente","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-bloquear-contactos-automaticamente\/","title":{"rendered":"C\u00f3mo bloquear\/desbloquear contactos autom\u00e1ticamente"},"content":{"rendered":"\n<p>El bloqueo de contactos que solicitan que no se vuelva a contactar con ellos puede hacerse manual o autom\u00e1ticamente.<\/p>\n\n\n\n<p>En el caso de bloquear manualmente el contacto, se puede hacer directamente en el chat yendo a la parte inferior (en la parte derecha de la pantalla) en los datos maestros del contacto y haciendo clic en Bloquear.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"335\" height=\"322\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-alle-09.34.19.png\" alt=\"\" class=\"wp-image-1231\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-alle-09.34.19.png 335w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/06\/Screenshot-2023-06-22-alle-09.34.19-300x288.png 300w\" sizes=\"(max-width: 335px) 100vw, 335px\" \/><\/figure>\n\n\n\n<p>Para realizar el bloqueo autom\u00e1tico, es necesario crear una plantilla con dos botones, uno de ellos con la petici\u00f3n de no recibir m\u00e1s mensajes, para que una vez que el cliente haga clic en ese bot\u00f3n pueda ser bloqueado en Spoki y entonces ser\u00e1 eliminado de las listas autom\u00e1ticamente.<\/p>\n\n\n\n<p>Por ejemplo, si introduce \u00abdarse de baja\u00bb en el bot\u00f3n de la plantilla, tendr\u00e1 que crear una <a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/automatizaciones\/\" target=\"_blank\" rel=\"noreferrer noopener\">automatizaci\u00f3n<\/a> con el paso de inicio \u00abmensaje del cliente\u00bb con la frase exacta en el bot\u00f3n.<\/p>\n\n\n\n<p>En \u00abSu acci\u00f3n autom\u00e1tica\u00bb, seleccione Bloquear contacto.<\/p>\n\n\n\n<p>De este modo, todos los contactos que hagan clic en el bot\u00f3n \u00abDarse de baja\u00bb quedar\u00e1n bloqueados en la plataforma y no recibir\u00e1n m\u00e1s comunicaciones.  <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"743\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.02.36-1024x743.png\" alt=\"\" class=\"wp-image-2553\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.02.36-1024x743.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.02.36-300x218.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.02.36-768x558.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.02.36-1536x1115.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.02.36.png 1818w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"689\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.01.37-1024x689.png\" alt=\"\" class=\"wp-image-2547\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.01.37-1024x689.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.01.37-300x202.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.01.37-768x517.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.01.37-1536x1034.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.01.37.png 1860w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Puedes encontrar la lista de estos contactos accediendo al men\u00fa \u00abcontactos\u00bb y seleccionando el filtro \u00abcontactos bloqueados\u00bb.<\/p>\n\n\n\n<p>Tambi\u00e9n es posible permitir que los clientes que hayan cambiado de opini\u00f3n desbloqueen autom\u00e1ticamente su contacto.<\/p>\n\n\n\n<p>A continuaci\u00f3n, en el \u00faltimo mensaje de felicitaci\u00f3n que les env\u00ede (despu\u00e9s de que hayan hecho clic en \u00abdarse de baja\u00bb), puede dar al cliente la oportunidad de hacer clic en el bot\u00f3n de desbloqueo para volver a recibir informaci\u00f3n de su empresa.<\/p>\n\n\n\n<p>En este caso tendr\u00e1s que crear una segunda automatizaci\u00f3n, para que si el cliente escribe desbloquea, entonces la automatizaci\u00f3n Spoki restaura el contacto. As\u00ed podremos empezar a enviarle comunicaciones de nuevo.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"723\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.40-1-1024x723.png\" alt=\"\" class=\"wp-image-2562\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.40-1-1024x723.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.40-1-300x212.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.40-1-768x542.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.40-1-1536x1085.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.40-1.png 1832w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"671\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.50-1024x671.png\" alt=\"\" class=\"wp-image-2559\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.50-1024x671.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.50-300x197.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.50-768x503.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.50-1536x1007.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-07-alle-15.00.50.png 1852w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/integraciones\/integracion-de-whatsapp-con-google-calendar\/\" target=\"_blank\" rel=\"noreferrer noopener\">Integraci\u00f3n de WhatsApp con Google Calendar<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/integraciones\/integracion-de-whatsapp-con-zapier\/\" target=\"_blank\" rel=\"noreferrer noopener\">Integraci\u00f3n de WhatsApp con Zapier<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/integraciones\/integracion-de-klaviyo-y-spoki\/\" target=\"_blank\" rel=\"noreferrer noopener\">Integraci\u00f3n de Klaviyo con Spoki<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El bloqueo de contactos que solicitan que no se vuelva a contactar con ellos puede hacerse manual o autom\u00e1ticamente. En [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2278","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":327,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00f3mo bloquear\/desbloquear contactos autom\u00e1ticamente - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/docs\/how-to\/come-bloccare-sbloccare-i-contatti-in-automatico\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo bloquear\/desbloquear contactos autom\u00e1ticamente - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"El bloqueo de contactos que solicitan que no se vuelva a contactar con ellos puede hacerse manual o autom\u00e1ticamente. 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