{"id":2336,"date":"2022-12-07T09:17:26","date_gmt":"2022-12-07T09:17:26","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/botones-de-chat\/"},"modified":"2025-08-07T13:34:30","modified_gmt":"2025-08-07T13:34:30","password":"","slug":"botones-de-chat","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/plataforma\/botones-de-chat\/","title":{"rendered":"Botones de chat"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"epyt-video-wrapper\"><div  style=\"display: block; margin: 0px auto;\"  id=\"_ytid_11366\"  width=\"800\" height=\"450\"  data-origwidth=\"800\" data-origheight=\"450\"  data-relstop=\"1\" data-facadesrc=\"https:\/\/www.youtube.com\/embed\/1mQo6rUfrdI?enablejsapi=1&#038;list=PLF16izqw4nK5OYZtbP9vto31w8tyKy3K6&#038;index=2&#038;autoplay=0&#038;cc_load_policy=0&#038;cc_lang_pref=&#038;iv_load_policy=1&#038;loop=0&#038;rel=0&#038;fs=1&#038;playsinline=0&#038;autohide=2&#038;theme=dark&#038;color=red&#038;controls=1&#038;disablekb=0&#038;\" class=\"__youtube_prefs__ epyt-facade epyt-is-override  no-lazyload\" data-epautoplay=\"1\" ><img decoding=\"async\" data-spai-excluded=\"true\" class=\"epyt-facade-poster skip-lazy\" loading=\"lazy\"  alt=\"YouTube player\"  src=\"https:\/\/i.ytimg.com\/vi\/1mQo6rUfrdI\/maxresdefault.jpg\"  \/><button class=\"epyt-facade-play\" aria-label=\"Play\"><svg data-no-lazy=\"1\" height=\"100%\" version=\"1.1\" viewBox=\"0 0 68 48\" width=\"100%\"><path class=\"ytp-large-play-button-bg\" d=\"M66.52,7.74c-0.78-2.93-2.49-5.41-5.42-6.19C55.79,.13,34,0,34,0S12.21,.13,6.9,1.55 C3.97,2.33,2.27,4.81,1.48,7.74C0.06,13.05,0,24,0,24s0.06,10.95,1.48,16.26c0.78,2.93,2.49,5.41,5.42,6.19 C12.21,47.87,34,48,34,48s21.79-0.13,27.1-1.55c2.93-0.78,4.64-3.26,5.42-6.19C67.94,34.95,68,24,68,24S67.94,13.05,66.52,7.74z\" fill=\"#f00\"><\/path><path d=\"M 45,24 27,14 27,34\" fill=\"#fff\"><\/path><\/svg><\/button><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p><strong>En la secci\u00f3n Botones de chat<\/strong> es posible crear botones o c\u00f3digos QR que hagan referencia al n\u00famero de Spoki y que generen una respuesta autom\u00e1tica. Los tipos de botones disponibles son los siguientes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Bot\u00f3n fijo<\/strong>: es el cl\u00e1sico bot\u00f3n que se coloca en la p\u00e1gina de inicio del sitio web.<\/li>\n\n\n\n<li><strong>Bot\u00f3n<\/strong>: bot\u00f3n rectangular que puede insertarse debajo de productos espec\u00edficos o en la caja de compra.<\/li>\n\n\n\n<li><strong>C\u00f3digo QR<\/strong>: permite generar un c\u00f3digo QR que enlaza con su n\u00famero de Spoki (algunos ejemplos de uso incluyen mostrar el c\u00f3digo QR en tiendas f\u00edsicas para ser contactado por los clientes o incluirlo impreso dentro del paquete de productos adquiridos, para solicitar una rese\u00f1a).<\/li>\n<\/ul>\n\n\n\n<p>Para crear un bot\u00f3n:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Vaya a <strong>Botones de chat > Nuevo<\/strong>.<\/li>\n\n\n\n<li>Elija el tipo de bot\u00f3n que desea crear: Bot\u00f3n fijo, Bot\u00f3n o C\u00f3digo QR.<\/li>\n\n\n\n<li>Seleccione el prop\u00f3sito del bot\u00f3n.<\/li>\n<\/ol>\n\n\n\n<p>Haga clic en <strong>Continuar<\/strong> para acceder a la siguiente pantalla. Defina el nombre del bot\u00f3n, que le permitir\u00e1 identificar con precisi\u00f3n desde qu\u00e9 bot\u00f3n le escriben los clientes. Establezca la posici\u00f3n del bot\u00f3n en su sitio web y haga clic nuevamente en <strong>Continuar<\/strong>.<\/p>\n\n\n\n<p>A continuaci\u00f3n, indique el n\u00famero al que se debe enviar el mensaje. Escriba el contenido del mensaje en el campo correspondiente y pulse en <strong>Continuar<\/strong>.<\/p>\n\n\n\n<p>Una vez generado el bot\u00f3n, en la parte inferior de la pantalla encontrar\u00e1 los enlaces necesarios para insertarlo en su sitio web o en cualquier otro lugar. Tambi\u00e9n puede optar por recibir las instrucciones por correo electr\u00f3nico o por WhatsApp.<\/p>\n\n\n\n<p>Despu\u00e9s de crear el bot\u00f3n, puede decidir si desea asociar al mensaje sugerido una automatizaci\u00f3n que responda autom\u00e1ticamente a sus clientes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-vincular-un-boton-de-chat-del-sitio-a-una-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo vincular un bot\u00f3n de chat del sitio a una respuesta autom\u00e1tica<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-utilizar-el-webhook-de-vuelta-de-spoki-a-zapier\/\">C\u00f3mo utilizar el webhook de vuelta de Spoki a Zapier<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-gestionar-las-respuestas-libres-tras-la-automatizacion\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo gestionar las respuestas libres tras la automatizaci\u00f3n<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En la secci\u00f3n Botones de chat es posible crear botones o c\u00f3digos QR que hagan referencia al n\u00famero de Spoki [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[39],"doc_tag":[],"class_list":["post-2336","docs","type-docs","status-publish","hentry","doc_category-plataforma"],"year_month":"2026-06","word_count":367,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Plataforma","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/plataforma\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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