{"id":2343,"date":"2022-12-20T08:58:53","date_gmt":"2022-12-20T08:58:53","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/integracion-de-whatsapp-y-woocommerce\/"},"modified":"2026-02-16T10:41:13","modified_gmt":"2026-02-16T10:41:13","password":"","slug":"integracion-de-whatsapp-y-woocommerce","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/integraciones\/integracion-de-whatsapp-y-woocommerce\/","title":{"rendered":"Integraci\u00f3n de WhatsApp y WooCommerce"},"content":{"rendered":"\n<p>Integra <strong>Spoki<\/strong> en <strong>WooCommerce<\/strong> y env\u00eda notificaciones autom\u00e1ticas a tus clientes para:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Confirmar la correcta recepci\u00f3n de un pedido.<\/li>\n\n\n\n<li>Enviar notificaciones con informaci\u00f3n de env\u00edo.<\/li>\n\n\n\n<li>Confirmar la entrega de un pedido.<\/li>\n\n\n\n<li>Invitar a los clientes a completar compras en caso de <strong>carritos abandonados<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Acciones en la <strong>dashboard de Spoki<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Inicia sesi\u00f3n en <strong>Spoki<\/strong> <\/li>\n\n\n\n<li>Haz clic en <strong>\u00abIntegraciones\u00bb<\/strong> en el men\u00fa.<\/li>\n\n\n\n<li>Selecciona el icono <strong>\u00abWooCommerce\u00bb<\/strong>.<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abActivar\u00bb<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Acciones en tu sitio WooCommerce<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Accede al <strong>panel de control<\/strong> de tu web: <code>www.tuodominio.it\/wp-admin<\/code>.<\/li>\n\n\n\n<li>En la barra de navegaci\u00f3n izquierda, haz clic en <strong>\u00abPlugins\u00bb<\/strong>.<\/li>\n\n\n\n<li>Pulsa <strong>\u00abA\u00f1adir nuevo\u00bb<\/strong> (esquina superior izquierda).<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abInstalar ahora\u00bb<\/strong> y luego en <strong>\u00abActivar\u00bb<\/strong>.<\/li>\n\n\n\n<li>En la barra lateral izquierda, haz clic en <strong>\u00abSpoki\u00bb<\/strong>.<\/li>\n\n\n\n<li>Vincula tu <strong>cuenta Spoki PRO<\/strong> con el <strong>plugin Spoki<\/strong>.<\/li>\n\n\n\n<li>En la plataforma, ve a <strong>\u00abMen\u00fa &gt; Registro mercantil\u00bb<\/strong>.<\/li>\n\n\n\n<li>En tu web, dentro de la p\u00e1gina <strong>\u00abSpoki\u00bb<\/strong>, introduce:\n<ul class=\"wp-block-list\">\n<li>N\u00famero de tel\u00e9fono<\/li>\n\n\n\n<li>Nombre de la empresa<\/li>\n\n\n\n<li>Correo electr\u00f3nico (de los <strong>Datos maestros de la empresa<\/strong>).<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abActivar Spoki Free\u00bb<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Automatizaciones disponibles en WooCommerce<\/h2>\n\n\n\n<p>Con Spoki puedes activar las siguientes automatizaciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Carrito guardado<\/strong>: notificaci\u00f3n al vendedor de carrito recuperado.<\/li>\n\n\n\n<li><strong>Notificaci\u00f3n de nueva venta<\/strong>: aviso al vendedor de nueva compra.<\/li>\n\n\n\n<li><strong>Carrito abandonado<\/strong>: notificaci\u00f3n al cliente despu\u00e9s de 15 minutos.<\/li>\n\n\n\n<li><strong>Pedido creado<\/strong>: confirmaci\u00f3n de compra exitosa al cliente.<\/li>\n\n\n\n<li><strong>Pedido actualizado<\/strong>: notificaci\u00f3n de cambio en el estado del pedido.<\/li>\n\n\n\n<li><strong>Solicitud de rese\u00f1a<\/strong>: mensaje autom\u00e1tico invitando a dejar rese\u00f1a.<\/li>\n\n\n\n<li><strong>Pedido enviado<\/strong>: notificaci\u00f3n al cliente con el n\u00famero de seguimiento.<\/li>\n<\/ul>\n\n\n\n<p>\u26a0\ufe0f <strong>Importante<\/strong>: para activar una automatizaci\u00f3n es necesario activar <strong>tanto el Plugin<\/strong> como la automatizaci\u00f3n en la <strong>plataforma Spoki<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Variables y campos din\u00e1micos<\/h2>\n\n\n\n<p>En las plantillas puedes usar los siguientes campos din\u00e1micos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>%%FLEX_CHECKOUT_LINK%%<\/strong> \u2192 enlace al carrito abandonado.<\/li>\n\n\n\n<li><strong>%%FLEX_LINK%%<\/strong> \u2192 WhatsApp del vendedor (definido en plugin WooCommerce).<\/li>\n\n\n\n<li><strong>%%WOO_ORDER_ID%%<\/strong> \u2192 ID del pedido.<\/li>\n\n\n\n<li><strong>%%WOO_STATUS%%<\/strong> \u2192 estado del pedido.<\/li>\n\n\n\n<li><strong>%%FIRST_NAME%%<\/strong> \u2192 nombre del contacto.<\/li>\n\n\n\n<li><strong>%%FLEX_ACCOUNT_NAME%%<\/strong> \u2192 nombre del e-commerce.<\/li>\n\n\n\n<li><strong>%%WOO_TRACKING_INFO%%<\/strong> \u2192 informaci\u00f3n de seguimiento.<\/li>\n\n\n\n<li><strong>%%FLEX_REVIEW_LINK%%<\/strong> \u2192 enlace para dejar rese\u00f1a.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Ejemplos seg\u00fan automatizaci\u00f3n:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Carrito guardado<\/strong> \u2192 %%WOO_ORDER_ID%%<\/li>\n\n\n\n<li><strong>Pedido creado<\/strong> \u2192 %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%FLEX_LINK%%<\/li>\n\n\n\n<li><strong>Carrito abandonado<\/strong> \u2192 %%FIRST_NAME%%, %%FLEX_CHECKOUT_LINK%%, %%FLEX_LINK%%<\/li>\n\n\n\n<li><strong>Notificaci\u00f3n al vendedor<\/strong> \u2192 %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%<\/li>\n\n\n\n<li><strong>Pedido actualizado<\/strong> \u2192 %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%WOO_STATUS%%, %%FLEX_LINK%%<\/li>\n\n\n\n<li><strong>Solicitud de rese\u00f1a<\/strong> \u2192 %%FIRST_NAME%%, %%FLEX_ACCOUNT_NAME%%, %%FLEX_REVIEW_LINK%%<\/li>\n\n\n\n<li><strong>Pedido enviado<\/strong> \u2192 %%FIRST_NAME%%, %%WOO_ORDER_ID%%, %%FLEX_ACCOUNT_NAME%%, %%WOO_STATUS%%, %%FLEX_LINK%%, %%WOO_TRACKING_INFO%%<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udcf9 En el siguiente enlace puedes consultar el <strong>v\u00eddeo formativo de <a href=\"https:\/\/reddoak-srl.webinargeek.com\/scopri-tutti-i-dettagli-dell-integrazione-woocommerce\">Woocommerce<\/a><\/strong> para configurar paso a paso.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-iniciar-un-mensaje-recordatorio-automaticamente-desde-spoki\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo enviar un mensaje recordatorio autom\u00e1ticamente desde Spoki<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-vincular-un-boton-de-chat-del-sitio-a-una-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo vincular un bot\u00f3n de chat del sitio a una respuesta autom\u00e1tica<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-activar-un-mensaje-automatico-para-los-dias-festivos\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo activar un mensaje autom\u00e1tico para los d\u00edas festivos<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integra Spoki en WooCommerce y env\u00eda notificaciones autom\u00e1ticas a tus clientes para: Acciones en la dashboard de Spoki Acciones en [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[48],"doc_tag":[],"class_list":["post-2343","docs","type-docs","status-publish","hentry","doc_category-integraciones"],"year_month":"2026-04","word_count":494,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Integraciones","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/integraciones\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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