{"id":2352,"date":"2022-12-12T16:28:54","date_gmt":"2022-12-12T16:28:54","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-actualizar-el-perfil-de-whatsapp-de-spoki\/"},"modified":"2025-10-16T14:11:28","modified_gmt":"2025-10-16T14:11:28","password":"","slug":"como-actualizar-el-perfil-de-whatsapp-de-spoki","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-actualizar-el-perfil-de-whatsapp-de-spoki\/","title":{"rendered":"C\u00f3mo actualizar el perfil de WhatsApp de Spoki"},"content":{"rendered":"\n<p>Para actualizar tu perfil de WhatsApp (es decir, lo que ven tus clientes cuando reciben un mensaje tuyo) vaya a la parte superior derecha de la plataforma >> <strong>Empresa<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"676\" height=\"74\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-12-alle-15.14.33-1.png\" alt=\"\" class=\"wp-image-3926\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-12-alle-15.14.33-1.png 676w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/Screenshot-2024-06-12-alle-15.14.33-1-300x33.png 300w\" sizes=\"(max-width: 676px) 100vw, 676px\" \/><\/figure>\n\n\n\n<p>Introduzce toda la informaci\u00f3n requerida, respetando los l\u00edmites de caracteres proporcionados, y haz clic en \u00ab<strong>Actualizar perfil<\/strong>\u00bb s\u00f3lo al final. S\u00f3lo es posible insertar un enlace a un canal social.<\/p>\n\n\n\n<p><strong>\u00a1Atenci\u00f3n! El formato del logotipo debe ser: Cuadrado 640x640px, 5MB [UNICO FORMATO VALIDO]<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1064\" height=\"1458\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Screenshot-2025-10-14-alle-09.27.21-2.png\" alt=\"\" class=\"wp-image-9022\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Screenshot-2025-10-14-alle-09.27.21-2.png 1064w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Screenshot-2025-10-14-alle-09.27.21-2-219x300.png 219w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Screenshot-2025-10-14-alle-09.27.21-2-747x1024.png 747w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Screenshot-2025-10-14-alle-09.27.21-2-768x1052.png 768w\" sizes=\"(max-width: 1064px) 100vw, 1064px\" \/><\/figure>\n\n\n\n<p>A pesar de la actualizaci\u00f3n del perfil, tus clientes recibir\u00e1n inicialmente tus mensajes mostrando tu n\u00famero (sin nombre de empresa). <\/p>\n\n\n\n<p>Una vez que hayas sido verificado por el administrador de empresas de Facebook, el nombre haya sido aceptado por Whatsapp, y hayas alcanzado los 10.000 clientes contactables al d\u00eda, WhatsApp te dar\u00e1 la opci\u00f3n de que el nombre de tu empresa aparezca al cliente final.<\/p>\n\n\n\n<p>En cuanto al tick verde (como el de los famosos en las redes sociales) Whatsapp da la posibilidad s\u00f3lo a negocios relevantes y conocidos de enviar mensajes haciendo aparecer el nombre de la empresa y el tick verde. Para ello, es necesario reenviar la solicitud de OBA a WhatsApp. Haga clic en el siguiente enlace para obtener m\u00e1s informaci\u00f3n: <a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/solicita-la-oba-cuenta-oficial-de-empresa-por-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Solicitud de OBA<\/a><\/p>\n\n\n\n<p>Si tiene problemas para cargar la informaci\u00f3n de su perfil, env\u00ede la siguiente informaci\u00f3n a <strong>info@spoki.it: <\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Descripci\u00f3n de la empresa<\/strong> (m\u00e1x. 256 caracteres)<\/li>\n\n\n\n<li><strong>Direcci\u00f3n profesional<\/strong><\/li>\n\n\n\n<li><strong>Correo  <\/strong><\/li>\n\n\n\n<li><strong>Estado<\/strong> (m\u00e1x. 139 caracteres)<\/li>\n\n\n\n<li><strong>P\u00e1gina web<\/strong> <\/li>\n\n\n\n<li><strong>Enlaces Facebook\/ Instagram<\/strong><\/li>\n\n\n\n<li><strong>Categor\u00eda empresarial<\/strong> a elegir entre las siguientes: Automoci\u00f3n, Spa y sal\u00f3n de belleza, Ropa y confecci\u00f3n, Educaci\u00f3n, Entretenimiento, Planificaci\u00f3n y servicio de eventos, Finanzas y banca, Alimentaci\u00f3n y ultramarinos, Servicios p\u00fablicos, Hosteler\u00eda y alojamiento, Medicina y salud, Sin \u00e1nimo de lucro, Servicios profesionales, Compras y venta al por menor, Viajes y transporte, Restaurante, Otros.<\/li>\n\n\n\n<li><strong>Imagen de marca<\/strong> (cuadrada 640&#215;640 px, 5MB &#8211; cualquier otro formato no ser\u00e1 cargado)<\/li>\n<\/ul>\n\n\n\n<p>La informaci\u00f3n enviada se actualizar\u00e1 en un plazo de 24 horas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/solicita-la-oba-cuenta-oficial-de-empresa-por-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo solicitar la OBA (cuenta oficial de empresa) de WhatsApp<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-activar-las-notificaciones-en-spoki\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo activar las notificaciones en Spoki<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-crear-nuevos-usuarios-y-asignarles-diferentes-funciones\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo crear nuevos usuarios y asignarles diferentes poderes<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Para actualizar tu perfil de WhatsApp (es decir, lo que ven tus clientes cuando reciben un mensaje tuyo) vaya a [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2352","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":372,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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