{"id":2376,"date":"2022-12-12T15:54:54","date_gmt":"2022-12-12T15:54:54","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-crear-una-plantilla-de-boton-de-respuesta-automatica\/"},"modified":"2023-11-13T13:26:11","modified_gmt":"2023-11-13T13:26:11","password":"","slug":"como-crear-una-plantilla-de-boton-de-respuesta-automatica","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-crear-una-plantilla-de-boton-de-respuesta-automatica\/","title":{"rendered":"C\u00f3mo crear una plantilla de bot\u00f3n de respuesta autom\u00e1tica"},"content":{"rendered":"\n<p>Con Spoki es posible enviar mensajes con botones de respuesta de texto, mediante los cuales se env\u00eda un mensaje de respuesta diferente en funci\u00f3n de la pulsaci\u00f3n de cada bot\u00f3n.<\/p>\n\n\n\n<p>Se necesita una plantilla con botones del tipo \u00abRespuesta de texto\u00bb:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"507\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-12.50.35-1024x507.png\" alt=\"\" class=\"wp-image-464\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-12.50.35-1024x507.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-12.50.35-300x148.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-12.50.35-768x380.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-12.50.35.png 1530w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A continuaci\u00f3n, hay que crear una automatizaci\u00f3n en la que insertar la plantilla con los botones y otra automatizaci\u00f3n para cada bot\u00f3n de la plantilla.<\/p>\n\n\n\n<p>La \u00fanica automatizaci\u00f3n que se iniciar\u00e1 ser\u00e1 la principal con los botones, las dem\u00e1s s\u00f3lo se iniciar\u00e1n autom\u00e1ticamente si el cliente hace clic en los botones de respuesta de texto.<\/p>\n\n\n\n<p>A continuaci\u00f3n se muestra un ejemplo de configuraci\u00f3n de<a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/automatizaciones\/\" target=\"_blank\" rel=\"noreferrer noopener\">la automatizaci\u00f3n<\/a> con la plantilla de botones. El desencadenante\/paso inicial puede ser el que usted prefiera o incluso la automatizaci\u00f3n puede ser iniciada por una campa\u00f1a.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"803\" height=\"822\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-11.48.43-1.png\" alt=\"\" class=\"wp-image-466\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-11.48.43-1.png 803w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-11.48.43-1-293x300.png 293w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-11.48.43-1-768x786.png 768w\" sizes=\"(max-width: 803px) 100vw, 803px\" \/><\/figure>\n\n\n\n<p>Haciendo clic en el texto situado en la esquina inferior derecha debajo de cada bot\u00f3n de la <a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/plantilla-de-mensajes\/\" target=\"_blank\" rel=\"noreferrer noopener\">plantilla<\/a>, ser\u00e1 posible crear la automatizaci\u00f3n vinculada a ese bot\u00f3n espec\u00edfico, que se activar\u00e1 con un mensaje recibido del cliente y corresponder\u00e1 exactamente a la frase escrita en el bot\u00f3n.  <\/p>\n\n\n\n<p>\u00a1Atenci\u00f3n! Se sugiere que no introduzca respuestas simples (por ejemplo, s\u00ed, no) en los botones de plantilla, ya que la automatizaci\u00f3n esperar\u00e1 que el mensaje que configure se env\u00ede siempre que cualquier cliente escriba esa palabra\/frase, independientemente de si est\u00e1 vinculado o no a la automatizaci\u00f3n original.<\/p>\n\n\n\n<p>Recomendamos utilizar siempre etiquetas en las automatizaciones para poder seguir f\u00e1cilmente los clics realizados por los clientes y poder extraer estad\u00edsticas haciendo extracciones CSV de los contactos (v\u00e9ase <a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/pongase-en-contacto-con\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contactos<\/a>).<\/p>\n\n\n\n<p>A continuaci\u00f3n se muestran las dos automatizaciones vinculadas a los dos botones de la plantilla:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"918\" height=\"701\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.22.44.png\" alt=\"\" class=\"wp-image-468\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.22.44.png 918w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.22.44-300x229.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.22.44-768x586.png 768w\" sizes=\"(max-width: 918px) 100vw, 918px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"910\" height=\"689\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.23.03.png\" alt=\"\" class=\"wp-image-469\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.23.03.png 910w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.23.03-300x227.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2022\/12\/Schermata-2022-12-12-alle-14.23.03-768x581.png 768w\" sizes=\"(max-width: 910px) 100vw, 910px\" \/><\/figure>\n\n\n\n<p>Resumiendo por tanto, una plantilla con dos botones corresponder\u00e1 a tres automatizaciones: una para cada bot\u00f3n y una (la principal) con la plantilla.<\/p>\n\n\n\n<p>Encontrar\u00e1 un v\u00eddeo de ejemplo en el siguiente enlace: <a href=\"https:\/\/www.youtube.com\/watch?v=SIQRKNO_0q8\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/www.youtube.com\/watch?v=SIQRKNO_0q8<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/normas-para-evitar-un-bloqueo-de-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">Normas para evitar un bloqueo de WhatsApp<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-vincular-un-boton-de-chat-del-sitio-a-una-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo vincular un bot\u00f3n de chat del sitio a una respuesta autom\u00e1tica<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/integraciones\/integracion-de-whatsapp-con-google-sheets\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo integrar WhatsApp con google sheets<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Con Spoki es posible enviar mensajes con botones de respuesta de texto, mediante los cuales se env\u00eda un mensaje de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2376","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":375,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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