{"id":2384,"date":"2022-12-20T09:00:17","date_gmt":"2022-12-20T09:00:17","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/integracion-de-whatsapp-con-shopify\/"},"modified":"2025-11-13T11:22:23","modified_gmt":"2025-11-13T11:22:23","password":"","slug":"integracion-de-whatsapp-con-shopify","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/integraciones\/integracion-de-whatsapp-con-shopify\/","title":{"rendered":"Integraci\u00f3n de WhatsApp con Shopify"},"content":{"rendered":"\n<p>Con <strong>Spoki<\/strong> puedes conectar <strong>Shopify<\/strong> y comunicarte con tus clientes por <strong>WhatsApp<\/strong>, envi\u00e1ndoles notificaciones sobre:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Estado y actualizaciones de los pedidos<\/li>\n\n\n\n<li>Env\u00edo del n\u00famero de seguimiento<\/li>\n\n\n\n<li>Confirmaciones de pago y procesamientos<\/li>\n\n\n\n<li>Recordatorios de carrito abandonado<\/li>\n\n\n\n<li>Solicitudes de rese\u00f1as<\/li>\n\n\n\n<li>Y mucho m\u00e1s <\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Paso 1: Acciones en la plataforma Spoki<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Inicia sesi\u00f3n en <strong>Spoki<\/strong> (es necesario tener un <strong>Plan PRO<\/strong>).<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abIntegraciones\u00bb<\/strong> en el men\u00fa.<\/li>\n\n\n\n<li>Selecciona el icono <strong>Shopify<\/strong>.<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abActivar\u00bb<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Paso 2: Acciones en Shopify<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Accede al panel de control de tu tienda: <code>website.myshopify.com\/admin<\/code>.<\/li>\n\n\n\n<li>En el panel izquierdo, haz clic en <strong>\u00abConfiguraci\u00f3n\u00bb<\/strong>.<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abNotificaciones\u00bb<\/strong>.<\/li>\n\n\n\n<li>Despl\u00e1zate a la secci\u00f3n <strong>\u00abWebhook\u00bb<\/strong> y selecciona <strong>\u00abCrear Webhook\u00bb<\/strong>.<\/li>\n\n\n\n<li>Copia la informaci\u00f3n de Spoki y config\u00farala en Shopify:\n<ul class=\"wp-block-list\">\n<li><strong>Evento<\/strong>: selecciona cada uno de estos valores (debes crear un webhook para cada evento):\n<ul class=\"wp-block-list\">\n<li>Creaci\u00f3n de la caja<\/li>\n\n\n\n<li>Actualizaci\u00f3n de la caja<\/li>\n\n\n\n<li>Creaci\u00f3n de pedidos<\/li>\n\n\n\n<li>Actualizaci\u00f3n de pedidos<\/li>\n\n\n\n<li>Procesamiento de pedidos<\/li>\n\n\n\n<li>Orden de pago<\/li>\n\n\n\n<li>Creaci\u00f3n de env\u00edo<\/li>\n\n\n\n<li>Actualizaci\u00f3n de env\u00edo<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Formato<\/strong>: <code>JSON<\/code><\/li>\n\n\n\n<li><strong>URL<\/strong>: pega el enlace que encontrar\u00e1s en <strong>\u00abURL de entrega\u00bb<\/strong> en la secci\u00f3n Shopify de Spoki (Paso 1).<\/li>\n\n\n\n<li><strong>Webhook API version<\/strong>: selecciona <code>\"2025-10\"<\/code>.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abGuardar\u00bb<\/strong>.<\/li>\n<\/ol>\n\n\n\n<p>\u26a0\ufe0f <strong>Nota importante<\/strong>: es necesario conectar <strong>todas<\/strong> las webhooks, aunque no quieras activar notificaciones para cada evento. Luego, en Spoki decidir\u00e1s cu\u00e1les automatizaciones activar.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Paso 3: Habilitar automatizaciones en Spoki<\/h2>\n\n\n\n<p>Activa solo las automatizaciones que quieras usar y as\u00f3cialas a las plantillas de mensajes aprobadas por WhatsApp.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Paso 4: Configurar n\u00famero de tel\u00e9fono en Shopify<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>En el panel de Shopify, ve a <strong>\u00abConfiguraci\u00f3n\u00bb<\/strong> &gt; <strong>\u00abCheckout\u00bb<\/strong>.<\/li>\n\n\n\n<li>En la secci\u00f3n <strong>\u00abOpciones del m\u00f3dulo\u00bb<\/strong>, configura <strong>\u00abN\u00famero de tel\u00e9fono de la direcci\u00f3n de env\u00edo\u00bb<\/strong> como <strong>Obligatorio<\/strong> o <strong>Opcional<\/strong>.<\/li>\n\n\n\n<li>Haz clic en <strong>\u00abGuardar\u00bb<\/strong>.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Automatizaciones disponibles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Pedido creado en Shopify<\/strong> \u2192 Notificaci\u00f3n al cliente de compra realizada con \u00e9xito.<\/li>\n\n\n\n<li><strong>Pedido actualizado en Shopify<\/strong> \u2192 Notificaci\u00f3n al cliente de un cambio en el estado del pedido.<\/li>\n\n\n\n<li><strong>Pedido enviado en Shopify<\/strong> \u2192 Notificaci\u00f3n con n\u00famero de seguimiento.<\/li>\n\n\n\n<li><strong>Dejar rese\u00f1a en Shopify<\/strong> \u2192 Solicitud de opini\u00f3n una vez finalizado el pedido.<\/li>\n\n\n\n<li><strong>Carrito abandonado en Shopify<\/strong> \u2192 Notificaci\u00f3n despu\u00e9s de 15 minutos si el carrito contiene productos no comprados.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Campos din\u00e1micos disponibles<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pedido creado: <code>%%FIRST_NAME%%<\/code>, <code>%%SHOPIFY_ORDER_ID%%<\/code><\/li>\n\n\n\n<li>Pedido actualizado: <code>%%FIRST_NAME%%<\/code>, <code>%%SHOPIFY_ORDER_ID%%<\/code>, <code>%%SHOPIFY_STATUS%%<\/code><\/li>\n\n\n\n<li>Pedido enviado: <code>%%FIRST_NAME%%<\/code>, <code>%%SHOPIFY_ORDER_ID%%<\/code>, <code>%%SHOPIFY_TRACKING_INFO%%<\/code><\/li>\n\n\n\n<li>Rese\u00f1a: <code>%%FIRST_NAME%%<\/code>, <code>%%ACCOUNT_NAME%%<\/code><\/li>\n\n\n\n<li>Carrito abandonado: <code>%%FIRST_NAME%%<\/code>, <code>%%SHOPIFY_CHECKOUT_LINK%%<\/code><\/li>\n\n\n\n<li>Precio total pedido: <code>%%SHOPIFY_ORDER_TOTAL_PRICE%%<\/code><\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udcf9 En el siguiente enlace puedes ver el <a href=\"https:\/\/reddoak-srl.webinargeek.com\/scopri-tutti-i-dettagli-dell-integrazione-shopify\">v\u00eddeo de formaci\u00f3n de Shopify.<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/integraciones\/conectar-shopify-con-spoki-ai-sales-agent\/\">Conectar Shopify con Spoki AI Sales Agent<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-activar-un-mensaje-automatico-para-los-dias-festivos\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo activar un mensaje autom\u00e1tico para los d\u00edas festivos<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-vincular-un-boton-de-chat-del-sitio-a-una-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo vincular un bot\u00f3n de chat del sitio a una respuesta autom\u00e1tica<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-crear-una-plantilla-de-boton-de-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo crear una plantilla de bot\u00f3n de respuesta autom\u00e1tica<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Con Spoki puedes conectar Shopify y comunicarte con tus clientes por WhatsApp, envi\u00e1ndoles notificaciones sobre: Paso 1: Acciones en la [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[48],"doc_tag":[],"class_list":["post-2384","docs","type-docs","status-publish","hentry","doc_category-integraciones"],"year_month":"2026-06","word_count":490,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Integraciones","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/integraciones\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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