{"id":2406,"date":"2023-02-28T11:57:43","date_gmt":"2023-02-28T11:57:43","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-puedo-identificar-que-usuario-ha-respondido-en-el-chat-a-un-mensaje\/"},"modified":"2025-10-23T13:22:12","modified_gmt":"2025-10-23T13:22:12","password":"","slug":"como-puedo-identificar-que-usuario-ha-respondido-en-el-chat-a-un-mensaje","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-puedo-identificar-que-usuario-ha-respondido-en-el-chat-a-un-mensaje\/","title":{"rendered":"\u00bfC\u00f3mo puedo identificar qu\u00e9 usuario ha respondido en el chat a un mensaje?"},"content":{"rendered":"\n<p>Dentro de la secci\u00f3n de chat, para cada mensaje aparece la foto de perfil del usuario o las iniciales del nombre y apellidos del usuario que ha enviado el mensaje de respuesta.<\/p>\n\n\n\n<p>Si la respuesta era una automatizaci\u00f3n que has configurado en Spoki, aparecer\u00e1 el logotipo de Spoki.<\/p>\n\n\n\n<p>A continuaci\u00f3n se muestra una imagen ilustrativa:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1090\" height=\"556\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/02\/Screenshot-2025-10-23-alle-15.21.41.png\" alt=\"\" class=\"wp-image-9494\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/02\/Screenshot-2025-10-23-alle-15.21.41.png 1090w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/02\/Screenshot-2025-10-23-alle-15.21.41-300x153.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/02\/Screenshot-2025-10-23-alle-15.21.41-1024x522.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/02\/Screenshot-2025-10-23-alle-15.21.41-768x392.png 768w\" sizes=\"(max-width: 1090px) 100vw, 1090px\" \/><\/figure>\n\n\n\n<p>Los c\u00edrculos a la derecha del mensaje verde (el enviado por la plataforma Spoki) indican el usuario que ha enviado el mensaje.  <\/p>\n\n\n\n<p>Colocando el cursor sobre el c\u00edrculo, puedes obtener los detalles del correo electr\u00f3nico del usuario que envi\u00f3 el mensaje.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dentro de la secci\u00f3n de chat, para cada mensaje aparece la foto de perfil del usuario o las iniciales del [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2406","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":102,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00bfC\u00f3mo puedo identificar qu\u00e9 usuario ha respondido en el chat a un mensaje? 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