{"id":2412,"date":"2023-01-27T15:22:19","date_gmt":"2023-01-27T15:22:19","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-gestionar-automaticamente-a-los-que-no-responden\/"},"modified":"2025-08-29T09:44:25","modified_gmt":"2025-08-29T09:44:25","password":"","slug":"como-gestionar-automaticamente-a-los-que-no-responden","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-gestionar-automaticamente-a-los-que-no-responden\/","title":{"rendered":"C\u00f3mo gestionar autom\u00e1ticamente a los que no responden"},"content":{"rendered":"\n<p>Si utiliza una lista, y por tanto una campa\u00f1a, como paso inicial de una automatizaci\u00f3n, es posible realizar un seguimiento no solo de aquellos que realizan la acci\u00f3n sugerida por usted en los botones de la plantilla, sino tambi\u00e9n de aquellos contactos que no realizan ninguna acci\u00f3n.<\/p>\n\n\n\n<p>\u00bfC\u00f3mo?<\/p>\n\n\n\n<p><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Consideremos que la \u00abLista de inicio\u00bb de esta lista (que puede introducir en la\u00a0<a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/campanas\/\" target=\"_blank\">campa\u00f1a<\/a>) es los contactos a los que desea enviar una comunicaci\u00f3n.<\/span> En la comunicaci\u00f3n se han identificado dos llamadas a la acci\u00f3n (CTA), por ejemplo, son Asistencia t\u00e9cnica y Consultor\u00eda.<\/p>\n\n\n\n<p>Otras automatizaciones de respuesta del cliente deben vincularse a cada bot\u00f3n vinculado a la plantilla. Para los clientes que hacen clic en estos dos botones, pedimos a la automatizaci\u00f3n que los elimine de la lista original.<\/p>\n\n\n\n<p>Haga clic en Su acci\u00f3n autom\u00e1tica &gt;&gt; Eliminar de la lista &gt;&gt; seleccionar lista de inicio.<\/p>\n\n\n\n<p>Lo hago en las dos automatizaciones vinculadas a los botones de la plantilla.<\/p>\n\n\n\n<p>As\u00ed, por diferencia, todos los contactos que no hayan hecho clic ni en el primer bot\u00f3n ni en el segundo permanecer\u00e1n en la lista original. A continuaci\u00f3n, ser\u00e1 posible utilizar esta nueva lista para realizar acciones de recuperaci\u00f3n en contactos que no hayan hecho clic en los botones.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados<\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/automatizaciones\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00bfC\u00f3mo iniciar una automatizaci\u00f3n?<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/campanas\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00bfC\u00f3mo iniciar una campa\u00f1a?<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-crear-una-plantilla-de-boton-de-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">C\u00f3mo crear una automatizaci\u00f3n bot\u00f3n-respuesta<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si utiliza una lista, y por tanto una campa\u00f1a, como paso inicial de una automatizaci\u00f3n, es posible realizar un seguimiento [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2412","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":250,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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