{"id":2436,"date":"2023-03-15T09:55:40","date_gmt":"2023-03-15T09:55:40","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-enviar-mensajes-en-varios-idiomas\/"},"modified":"2023-11-13T11:39:46","modified_gmt":"2023-11-13T11:39:46","password":"","slug":"como-enviar-mensajes-en-varios-idiomas","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-enviar-mensajes-en-varios-idiomas\/","title":{"rendered":"C\u00f3mo enviar mensajes en varios idiomas"},"content":{"rendered":"\n<p>A trav\u00e9s de Spoki, es posible enviar mensajes en varios idiomas en un solo env\u00edo.<\/p>\n\n\n\n<p>En particular, debe solicitar que la plantilla se env\u00ede en todos los idiomas en los que tiene previsto ponerse en contacto con sus clientes. Una vez aprobada la plantilla, para todas las traducciones, ser\u00e1 posible enviar el mensaje.<\/p>\n\n\n\n<p>En funci\u00f3n del prefijo internacional del contacto, Spoki enviar\u00e1 autom\u00e1ticamente el mensaje con la traducci\u00f3n correcta.  <\/p>\n\n\n\n<p>En concreto, Spoki realizar\u00e1 las siguientes comprobaciones al enviar el mensaje:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Si busca una <strong>traducci\u00f3n espec\u00edfica<\/strong> del prefijo internacional, por ejemplo, el prefijo +33 enviar\u00e1 el mensaje traducido al franc\u00e9s;<\/li>\n\n\n\n<li>si no hay una traducci\u00f3n espec\u00edfica (franc\u00e9s en nuestro ejemplo), enviar\u00e1 la traducci\u00f3n <strong>al ingl\u00e9s<\/strong>;<\/li>\n\n\n\n<li>si la traducci\u00f3n al ingl\u00e9s no est\u00e1 disponible, Spoki enviar\u00e1 el mensaje en el <strong>idioma por defecto establecido en la plataforma <\/strong>(en la secci\u00f3n Empresa &#8211; ver imagen inferior)<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"394\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.12.36-1024x394.png\" alt=\"\" class=\"wp-image-1071\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.12.36-1024x394.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.12.36-300x115.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.12.36-768x296.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.12.36-1536x591.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.12.36.png 1590w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Una vez que haya solicitado la plantilla, podr\u00e1 configurar su <a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/automatizaciones\/\" target=\"_blank\" rel=\"noreferrer noopener\">automatizaci\u00f3n<\/a> normalmente. Basta con crear una sola automatizaci\u00f3n que contenga la plantilla multiling\u00fce y la propia automatizaci\u00f3n enviar\u00e1 la traducci\u00f3n correcta seg\u00fan el prefijo internacional del destinatario.<\/p>\n\n\n\n<p><strong>Atenci\u00f3n<\/strong> En caso de que la plantilla de mensaje que desea enviar incluya <strong>botones<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>si el mensaje de respuesta del bot\u00f3n es una PLANTILLA: puede solicitar el mensaje de plantilla en multi-idioma e insertarlo en la automatizaci\u00f3n, que tendr\u00e1 todas las posibles respuestas del bot\u00f3n en todas las traducciones como disparador de inicio.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.54.53-1024x684.png\" alt=\"\" class=\"wp-image-1074\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.54.53-1024x684.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.54.53-300x200.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.54.53-768x513.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.54.53-1536x1027.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-15-alle-10.54.53.png 1634w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Para a\u00f1adir traducciones de los botones, haga clic en \u00aba\u00f1adir paso inicial\u00bb y seleccione el mensaje de art\u00edculo recibido del cliente. B\u00e1sicamente, mientras que para el italiano puede hacer clic en la primera automatizaci\u00f3n en el bot\u00f3n en Crear automatizaci\u00f3n, para los botones en los otros idiomas que tiene que escribir el gatillo a ti mismo mediante la selecci\u00f3n en la automatizaci\u00f3n con la respuesta al bot\u00f3n en \u00abA\u00f1adir paso de inicio\u00bb, escribiendo exactamente la redacci\u00f3n en los botones creados en la plantilla.<\/p>\n\n\n\n<p>2. Si la respuesta al bot\u00f3n es un mensaje GRATUITO: entonces debe crearse una automatizaci\u00f3n de respuesta para cada bot\u00f3n para cada traducci\u00f3n. As\u00ed, el mensaje de origen que env\u00ede ser\u00e1 uno solo (plantilla con botones), mientras que el mensaje de respuesta a las distintas traducciones de los botones deber\u00e1 introducirse cada uno en una automatizaci\u00f3n distinta con disparador de inicio &#8216;mensaje recibido del cliente&#8217;, creando as\u00ed una automatizaci\u00f3n para cada traducci\u00f3n.<\/p>\n\n\n\n<p>Nota: en el caso de pa\u00edses como Suiza, para los que varios idiomas pueden corresponder al mismo prefijo +41 (por ejemplo, Ticino &#8211; idioma italiano), deber\u00e1 especificar tambi\u00e9n el idioma para estos contactos. <strong>El idioma, si se especifica, prevalece sobre el prefijo internacional<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Art\u00edculos relacionados  <\/h2>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-crear-una-plantilla-de-boton-de-respuesta-automatica\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00bfC\u00f3mo crear una automatizaci\u00f3n con botones de respuesta?<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/plantilla-de-mensajes\/\" target=\"_blank\" rel=\"noreferrer noopener\">Escribir una plantilla<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A trav\u00e9s de Spoki, es posible enviar mensajes en varios idiomas en un solo env\u00edo. En particular, debe solicitar que [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2436","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":493,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00f3mo enviar mensajes en varios idiomas - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/docs\/how-to\/come-inviare-messaggi-multi-lingua\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo enviar mensajes en varios idiomas - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"A trav\u00e9s de Spoki, es posible enviar mensajes en varios idiomas en un solo env\u00edo. 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