{"id":2467,"date":"2023-03-21T08:41:51","date_gmt":"2023-03-21T08:41:51","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-consultar-los-informes-de-automatizacion\/"},"modified":"2025-08-27T10:00:41","modified_gmt":"2025-08-27T10:00:41","password":"","slug":"como-consultar-los-informes-de-automatizacion","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-consultar-los-informes-de-automatizacion\/","title":{"rendered":"C\u00f3mo consultar los informes de automatizaci\u00f3n"},"content":{"rendered":"\n<p>En la plataforma est\u00e1n disponibles diferentes tipos de estad\u00edsticas con distintos niveles de detalle.<\/p>\n\n\n\n<p>Accediendo a cada automatizaci\u00f3n, es posible seleccionar un <strong>per\u00edodo de referencia<\/strong> para el cual generar el reporte.<br>Para hacerlo, entra en la automatizaci\u00f3n y haz clic en el \u00edcono <strong>\u201cReporte\u201d<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1412\" height=\"532\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-2.png\" alt=\"\" class=\"wp-image-8137\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-2.png 1412w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-2-300x113.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-2-1024x386.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.42.41-2-768x289.png 768w\" sizes=\"(max-width: 1412px) 100vw, 1412px\" \/><\/figure>\n\n\n\n<p>Se abrir\u00e1 una pantalla en la que podr\u00e1 identificar el periodo del que desea extraer estad\u00edsticas.<\/p>\n\n\n\n<p>Si no se introduce ning\u00fan periodo espec\u00edfico, las estad\u00edsticas se referir\u00e1n al n\u00famero total de art\u00edculos enviados con esa automatizaci\u00f3n.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"753\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-2-1024x753.png\" alt=\"\" class=\"wp-image-8141\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-2-1024x753.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-2-300x221.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-2-768x565.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/03\/Screenshot-2025-08-25-alle-17.45.27-2.png 1334w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<p>Para cada step dentro de la automatizaci\u00f3n (mensajes, etiquetas, etc.), est\u00e1n disponibles las siguientes m\u00e9tricas:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ejecutados (% sobre el total):<\/strong> n\u00famero total de env\u00edos ejecutados (excluidos los errores).<\/li>\n\n\n\n<li><strong>Le\u00eddos:<\/strong> mensajes con doble check azul, confirmados como le\u00eddos.<\/li>\n\n\n\n<li><strong>Entregados:<\/strong> mensajes con doble check gris, entregados correctamente.<\/li>\n\n\n\n<li><strong>Enviados:<\/strong> mensajes con un solo check, enviados pero no entregados.<\/li>\n\n\n\n<li><strong>En espera:<\/strong> mensajes pendientes debido a un retraso configurado en la automatizaci\u00f3n.<\/li>\n\n\n\n<li><strong>En curso:<\/strong> mensajes en los que WhatsApp a\u00fan debe devolver la confirmaci\u00f3n de lectura.<\/li>\n\n\n\n<li><strong>Error:<\/strong> mensajes no enviados por n\u00fameros inv\u00e1lidos, errores en la plantilla u otras causas.<\/li>\n\n\n\n<li><strong>Abandonos:<\/strong> contactos que no continuaron hacia el siguiente paso.<\/li>\n<\/ul>\n\n\n\n<p>Al hacer clic en el n\u00famero de <strong>Le\u00eddos<\/strong>, <strong>Entregados<\/strong> o <strong>Enviados<\/strong>, se puede visualizar la lista de contactos correspondiente a ese estado.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>De momento, la lista no es exportable.<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\">Atenci\u00f3n a las modificaciones de plantillas<\/h3>\n\n\n\n<p><strong>Importante:<\/strong> si modificas una plantilla, perder\u00e1s las estad\u00edsticas asociadas a ella incluso para los per\u00edodos pasados en que fue utilizada en la automatizaci\u00f3n.<\/p>\n\n\n\n<p>Para no perder los datos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Crea una nueva automatizaci\u00f3n manteniendo la anterior sin cambios, o<\/li>\n\n\n\n<li>Guarda capturas de pantalla de las estad\u00edsticas que desees conservar.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Registro de respuestas<\/h3>\n\n\n\n<p>Para controlar las respuestas recibidas tras el env\u00edo de una plantilla, utiliza el paso <strong>\u201cCualquier respuesta del cliente\u201d<\/strong> inmediatamente despu\u00e9s del mensaje enviado.<\/p>\n\n\n\n<p>De esta manera:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Los clientes que permanezcan en el paso \u201cCualquier respuesta\u201d ser\u00e1n aquellos que <strong>no respondieron<\/strong>;<\/li>\n\n\n\n<li>Los clientes que salgan de ese paso ser\u00e1n los que <strong>s\u00ed respondieron<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p>Ejemplo:<\/p>\n\n\n\n<p>22 clientes respondieron \u2192 autom\u00e1ticamente etiquetados como <strong>\u201cpor leer y responder\u201d<\/strong>.<\/p>\n\n\n\n<p>118 plantillas enviadas<\/p>\n\n\n\n<p>96 clientes en espera en el step \u201cCualquier respuesta\u201d \u2192 no respondieron<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En la plataforma est\u00e1n disponibles diferentes tipos de estad\u00edsticas con distintos niveles de detalle. Accediendo a cada automatizaci\u00f3n, es posible [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2467","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":382,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00f3mo consultar los informes de automatizaci\u00f3n - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/es\/docs\/como\/como-consultar-los-informes-de-automatizacion\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo consultar los informes de automatizaci\u00f3n - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"En la plataforma est\u00e1n disponibles diferentes tipos de estad\u00edsticas con distintos niveles de detalle. 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