{"id":2500,"date":"2023-08-01T14:59:31","date_gmt":"2023-08-01T14:59:31","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/que-hacer-si-su-cuenta-es-de-baja-calidad\/"},"modified":"2023-11-13T10:54:11","modified_gmt":"2023-11-13T10:54:11","password":"","slug":"que-hacer-si-su-cuenta-es-de-baja-calidad","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/que-hacer-si-su-cuenta-es-de-baja-calidad\/","title":{"rendered":"Qu\u00e9 hacer si su cuenta es de baja calidad"},"content":{"rendered":"\n<p>En caso de que tu cuenta sea marcada por tus clientes, Whatsapp te notificar\u00e1 en el panel de control de la plataforma la baja calidad de tu cuenta y el estado de marcado, como se muestra en la siguiente imagen:  <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"696\" height=\"284\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2023-08-01-alle-16.47.00.png\" alt=\"\" class=\"wp-image-1318\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2023-08-01-alle-16.47.00.png 696w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/08\/Screenshot-2023-08-01-alle-16.47.00-300x122.png 300w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/><\/figure>\n\n\n\n<p><strong>\u00bfQu\u00e9 hacer?<\/strong><\/p>\n\n\n\n<p>Si se encuentra en esta situaci\u00f3n, le <strong>recomendamos encarecidamente que no inicie env\u00edos masivos durante 7 d\u00edas<\/strong>. Un env\u00edo masivo cuando la cuenta ya est\u00e1 marcada puede dar lugar a nuevas denuncias de sus clientes, lo que provocar\u00eda el bloqueo de toda la cuenta.<br>Transcurridos siete d\u00edas, la cuenta volver\u00e1 a estar en alta calidad y podr\u00e1 volver a enviar correos masivos a sus clientes. No obstante, se recomienda, para los env\u00edos posteriores, iniciar las campa\u00f1as por tramos de clientes para un m\u00e1ximo de 250\/300 contactos al d\u00eda durante el primer periodo (por ejemplo, el primer mes). Transcurridas 24 horas desde el env\u00edo, debe supervisarse la calidad de la cuenta en la secci\u00f3n del panel de control antes de iniciar la siguiente campa\u00f1a.  <\/p>\n\n\n\n<p>Si la calidad es alta o media, puede continuar con el siguiente env\u00edo, pero si vuelve a ser baja, tiene que parar otros 7 d\u00edas y, sobre todo, plantearse cambiar la copia del mensaje de texto que env\u00eda a los clientes. Los clientes suelen denunciar si no reconocen al remitente, si el mensaje es demasiado gen\u00e9rico y parece spam, etc.<\/p>\n\n\n\n<p><strong>Cosas que hay que comprobar<\/strong><\/p>\n\n\n\n<p>Por lo tanto, aseg\u00farese de que:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tu perfil de Whatsapp est\u00e1 configurado correctamente (logotipo, descripci\u00f3n, etc.)<\/li>\n\n\n\n<li>el mensaje est\u00e1 personalizado para el cliente (Hola %%FIRST_NAME%%)<\/li>\n\n\n\n<li>dejar claro en el texto qui\u00e9n es el remitente (Hola %%FIRST_NAME%%, soy Emanuela de Spoki&#8230;)<\/li>\n\n\n\n<li>el cliente puede darse de baja del servicio<\/li>\n<\/ul>\n\n\n\n<p>Lee <a href=\"https:\/\/support.spoki.com\/es\/docs\/normas-de-whatsapp\/normas-para-evitar-un-bloqueo-de-whatsapp\/\" target=\"_blank\" rel=\"noreferrer noopener\">aqu\u00ed<\/a> el siguiente art\u00edculo, donde encontrar\u00e1s nuestros consejos para evitar ser baneado por WhatsApp.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En caso de que tu cuenta sea marcada por tus clientes, Whatsapp te notificar\u00e1 en el panel de control de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[40],"doc_tag":[],"class_list":["post-2500","docs","type-docs","status-publish","hentry","doc_category-normas-de-whatsapp"],"year_month":"2026-04","word_count":313,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"Normas de WhatsApp","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/normas-de-whatsapp\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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