{"id":2947,"date":"2024-03-13T10:55:18","date_gmt":"2024-03-13T10:55:18","guid":{"rendered":"https:\/\/support.spoki.com\/?post_type=docs&#038;p=2947"},"modified":"2025-08-29T13:14:47","modified_gmt":"2025-08-29T13:14:47","password":"","slug":"como-gestionar-automaticamente-quien-responde-no-responde-a-un-mensaje","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-gestionar-automaticamente-quien-responde-no-responde-a-un-mensaje\/","title":{"rendered":"C\u00f3mo gestionar autom\u00e1ticamente qui\u00e9n responde\/no responde a un mensaje"},"content":{"rendered":"\n<p>Si utilizas una <strong>Lista<\/strong>, y por tanto una <strong>Campa\u00f1a<\/strong>, como paso inicial de una automatizaci\u00f3n, es posible realizar un seguimiento de los contactos que responden o no realizan ninguna acci\u00f3n.<\/p>\n\n\n\n<p><strong>\u00bfC\u00f3mo?<\/strong><\/p>\n\n\n\n<p>Consideremos que la \u00ab<strong>Lista inicial<\/strong>\u00bb de esta lista (que puede colocar en la <a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/campanas\/\">Campa\u00f1a<\/a>) son los contactos a los que desea enviar una comunicaci\u00f3n. Te interesa hacer un seguimiento de qui\u00e9n responde al mensaje para no envi\u00e1rselo m\u00e1s, o para enviarlo a una automatizaci\u00f3n posterior.<\/p>\n\n\n\n<p>Como en la imagen inferior, puedes a\u00f1adir el paso \u00ab<strong>Cualquier respuesta<\/strong>\u00bb que te permite hacer un seguimiento de los clientes que han respondido con cualquier mensaje al tuyo. <strong>\u00a1\u00a1\u00a1ATENCION!!!<\/strong> Tambi\u00e9n se aplican las respuestas autom\u00e1ticas que tus clientes hayan configurado en su WA Business.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"818\" height=\"793\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/03\/Screenshot-2023-11-17-alle-12.44.17-2.png\" alt=\"\" class=\"wp-image-2948\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/03\/Screenshot-2023-11-17-alle-12.44.17-2.png 818w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/03\/Screenshot-2023-11-17-alle-12.44.17-2-300x291.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/03\/Screenshot-2023-11-17-alle-12.44.17-2-768x745.png 768w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/><\/figure>\n\n\n\n<p>S\u00f3lo para aquellos clientes que hayan respondido, la automatizaci\u00f3n atribuir\u00e1 la etiqueta &#8216;<strong>Ha respondido<\/strong>&#8216; y eliminar\u00e1 ese contacto de la lista inicial a la que enviaste la primera plantilla.<\/p>\n\n\n\n<p>De este modo, la lista de contactos ya no contendr\u00e1 contactos que hayan respondido y podr\u00e1s utilizarla para iniciar una comunicaci\u00f3n posterior con clientes que no hayan interactuado.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si utilizas una Lista, y por tanto una Campa\u00f1a, como paso inicial de una automatizaci\u00f3n, es posible realizar un seguimiento [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2947","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":194,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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