{"id":2957,"date":"2024-03-13T11:03:48","date_gmt":"2024-03-13T11:03:48","guid":{"rendered":"https:\/\/support.spoki.com\/?post_type=docs&#038;p=2957"},"modified":"2024-03-13T11:03:50","modified_gmt":"2024-03-13T11:03:50","password":"","slug":"multiples-pasos-en-la-automatizacion","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/multiples-pasos-en-la-automatizacion\/","title":{"rendered":"M\u00faltiples pasos en la automatizaci\u00f3n"},"content":{"rendered":"\n<p>Este art\u00edculo especifica la l\u00f3gica detr\u00e1s de la<strong> creaci\u00f3n\/modificaci\u00f3n\/sustituci\u00f3n de m\u00faltiples pasos dentro de la automatizaci\u00f3n<\/strong>.<\/p>\n\n\n\n<p>Los pasos de automatizaci\u00f3n, adem\u00e1s de contener el mensaje\/acci\u00f3n a realizar, tambi\u00e9n contienen el paso de espera.<\/p>\n\n\n\n<p>Veamos a continuaci\u00f3n qu\u00e9 implica la modificaci\u00f3n de pasos de automatizaci\u00f3n: tomemos como ejemplo una secuencia de tres mensajes con su correspondiente paso de espera.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"502\" height=\"665\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/03\/Screenshot-2023-11-17-alle-10.12.41-1.png\" alt=\"\" class=\"wp-image-2958\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/03\/Screenshot-2023-11-17-alle-10.12.41-1.png 502w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/03\/Screenshot-2023-11-17-alle-10.12.41-1-226x300.png 226w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><\/figure>\n\n\n\n<p><strong>ELIMINACI\u00d3N DE UN PASO<\/strong>: Si se decide eliminar un paso, todos los contactos en espera del paso 2 pasar\u00e1n al paso 3, y comenzar\u00e1 entonces el periodo de espera de 4 d\u00edas para el paso 3. Los contactos en espera de los otros pasos no se ver\u00e1n afectados. Los contactos en espera para las dem\u00e1s etapas no se ver\u00e1n afectados.<\/p>\n\n\n\n<p>Caso especial: si se elimina un paso seguido del paso \u00abCualquier respuesta del cliente\u00bb, este paso se ignorar\u00e1 y el embudo pasar\u00e1 al siguiente paso.<\/p>\n\n\n\n<p><strong>MOVER UN PASO<\/strong>: Si decide mover un paso, hacia arriba o hacia abajo de otros pasos existentes, el paso arrastrar\u00e1 los contactos en espera con \u00e9l. As\u00ed, si por ejemplo, el paso 2 se moviera antes que el paso 1, los contactos del paso 2, que previamente hab\u00edan recibido el mensaje del paso 1, lo recibir\u00edan de nuevo.<\/p>\n\n\n\n<p><strong>SUSTITUCI\u00d3N DE UN PASO<\/strong>: la sustituci\u00f3n de un mensaje en un paso existente no implica ninguna modificaci\u00f3n de los contactos en espera en el mismo paso.<\/p>\n\n\n\n<p><strong>A\u00d1ADIR UN PASO<\/strong>: Puede a\u00f1adir un pelda\u00f1o a cualquier altura del embudo y los contactos que esperan el pelda\u00f1o anterior se deslizar\u00e1n hasta el pelda\u00f1o siguiente. \u00a1ATENCI\u00d3N! Al a\u00f1adir un \u00faltimo escal\u00f3n, si los contactos situados en el que era el \u00faltimo escal\u00f3n anteriormente ya han recibido el mensaje, esos contactos ya han salido de toda la automatizaci\u00f3n y ya no recibir\u00e1n el \u00faltimo escal\u00f3n. por lo tanto, para a\u00f1adir escalones hacia abajo en la automatizaci\u00f3n, para asegurarse de que los contactos que ya est\u00e1n en la automatizaci\u00f3n reciben los nuevos mensajes, es necesario a\u00f1adirlos a la automatizaci\u00f3n ANTES de que esos contactos lleguen al \u00faltimo escal\u00f3n que exist\u00eda antes de a\u00f1adir los nuevos mensajes.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este art\u00edculo especifica la l\u00f3gica detr\u00e1s de la creaci\u00f3n\/modificaci\u00f3n\/sustituci\u00f3n de m\u00faltiples pasos dentro de la automatizaci\u00f3n. Los pasos de automatizaci\u00f3n, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-2957","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":385,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>M\u00faltiples pasos en la automatizaci\u00f3n - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/es\/docs\/como\/multiples-pasos-en-la-automatizacion\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00faltiples pasos en la automatizaci\u00f3n - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"Este art\u00edculo especifica la l\u00f3gica detr\u00e1s de la creaci\u00f3n\/modificaci\u00f3n\/sustituci\u00f3n de m\u00faltiples pasos dentro de la automatizaci\u00f3n. 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