{"id":3719,"date":"2023-11-17T11:50:37","date_gmt":"2023-11-17T11:50:37","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/como-gestionar-automaticamente-quien-responde-no-responde-a-un-mensaje-2\/"},"modified":"2024-05-23T10:02:38","modified_gmt":"2024-05-23T10:02:38","password":"","slug":"como-gestionar-automaticamente-quien-responde-no-responde-a-un-mensaje-2","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/como-gestionar-automaticamente-quien-responde-no-responde-a-un-mensaje-2\/","title":{"rendered":"C\u00f3mo gestionar autom\u00e1ticamente qui\u00e9n responde\/no responde a un mensaje"},"content":{"rendered":"\n<p>Si utilizas una Lista, y por tanto una Campa\u00f1a, como paso inicial de una automatizaci\u00f3n, puedes realizar un seguimiento de los contactos que responden o que no realizan ninguna acci\u00f3n.<\/p>\n\n<p>\u00bfC\u00f3mo?<\/p>\n\n<p>Consideremos que en la \u00abLista inicial\u00bb (que puede insertar en la <a href=\"https:\/\/support.spoki.com\/es\/docs\/plataforma\/campanas\/\" target=\"_blank\" rel=\"noreferrer noopener\">Campa\u00f1a<\/a>) se encuentran los contactos a los que desea enviar una comunicaci\u00f3n. Te interesa hacer un seguimiento de qui\u00e9n responde al mensaje para no envi\u00e1rselo m\u00e1s, o para enviarlo a una automatizaci\u00f3n posterior.<\/p>\n\n<p>Como en la imagen inferior, puedes a\u00f1adir el paso \u00abCualquier respuesta\u00bb que te permite hacer un seguimiento de los clientes que han respondido con cualquier mensaje al tuyo. \u00a1\u00a1\u00a1Atenci\u00f3n!!! Tambi\u00e9n se aplican las respuestas autom\u00e1ticas que tus clientes hayan configurado en su WA Business.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"818\" height=\"793\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17.png\" alt=\"\" class=\"wp-image-2759\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17.png 818w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17-300x291.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-12.44.17-768x745.png 768w\" sizes=\"(max-width: 818px) 100vw, 818px\" \/><\/figure>\n\n<p>S\u00f3lo para los clientes que hayan respondido, la automatizaci\u00f3n asignar\u00e1 la etiqueta \u00abHa respondido\u00bb y eliminar\u00e1 ese contacto de la lista inicial a la que enviaste la primera plantilla.<\/p>\n\n<p>De esta forma, la lista de contactos ya no contendr\u00e1 contactos que hayan respondido y podr\u00e1s utilizarla para iniciar una comunicaci\u00f3n posterior a clientes que no hayan interactuado.<\/p>\n\n<p>Adem\u00e1s, existe la posibilidad de <a href=\"https:\/\/support.spoki.com\/docs\/how-to\/come-creare-una-lista-per-i-contatti-in-uno-specifico-step-automazione\/\">crear listas para cada paso de automatizaci\u00f3n<\/a> (por ejemplo, qui\u00e9n ha recibido una determinada etiqueta en lugar de otra).<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Si utilizas una Lista, y por tanto una Campa\u00f1a, como paso inicial de una automatizaci\u00f3n, puedes realizar un seguimiento de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-3719","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":221,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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