{"id":4284,"date":"2024-06-28T15:49:19","date_gmt":"2024-06-28T15:49:19","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/report-tickets\/"},"modified":"2024-07-03T10:50:41","modified_gmt":"2024-07-03T10:50:41","password":"","slug":"report-tickets","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/notas-de-la-version\/report-tickets\/","title":{"rendered":"Report Tickets"},"content":{"rendered":"\n<p>Report Tickets es una funci\u00f3n para visualizar y analizar el estado de los tickets de la plataforma.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"285\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-1024x285.png\" alt=\"\" class=\"wp-image-4099\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-1024x285.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-300x84.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-768x214.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-1536x428.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-1-min-2048x571.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Los cuatro cuadrantes disponibles muestran los tickets en el siguiente orden:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Categor\u00eda<\/li>\n\n\n\n<li>Estado<\/li>\n\n\n\n<li>Prioridad<\/li>\n\n\n\n<li>Tiempo medio de cierre por categor\u00eda<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"773\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-1024x773.png\" alt=\"\" class=\"wp-image-4105\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-1024x773.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-300x227.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-768x580.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-1536x1160.png 1536w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-4-min-2048x1547.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<p>Tenga en cuenta que en la imagen en la parte inferior derecha, las horas indicadas en \u00abTodas las categor\u00edas\u00bb representan el promedio de la suma de horas tomadas para cerrar todos los tickets.<\/p>\n\n<p>A trav\u00e9s de los comandos en la parte superior de la interfaz, ser\u00e1 posible filtrar a\u00fan m\u00e1s los tickets por categor\u00eda y fecha. <\/p>\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"826\" height=\"380\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min.png\" alt=\"\" class=\"wp-image-4102\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min.png 826w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min-300x138.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-2-min-768x353.png 768w\" sizes=\"(max-width: 826px) 100vw, 826px\" \/><\/figure>\n\n<p>De forma predeterminada, se mostrar\u00e1n los tickets del mes actual, pero a\u00fan ser\u00e1 posible modificar el per\u00edodo de tiempo de la visualizaci\u00f3n del gr\u00e1fico.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-1024x680.png\" alt=\"\" class=\"wp-image-4111\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-1024x680.png 1024w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-300x199.png 300w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min-768x510.png 768w, https:\/\/support.spoki.com\/wp-content\/uploads\/2024\/06\/ticker-reports-3-min.png 1416w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Report Tickets es una funci\u00f3n para visualizar y analizar el estado de los tickets de la plataforma. Los cuatro cuadrantes [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[52],"doc_tag":[],"class_list":["post-4284","docs","type-docs","status-publish","hentry","doc_category-notas-de-la-version"],"year_month":"2026-06","word_count":130,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Alessandro Santoro","author_nicename":"alessandrosantoro","author_url":"https:\/\/support.spoki.com\/es\/author\/alessandrosantoro\/"},"doc_category_info":[{"term_name":"Notas de la versi\u00f3n","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/notas-de-la-version\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Report Tickets - Supporto Spoki<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.spoki.com\/docs\/release-notes\/report-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Report Tickets - Supporto Spoki\" \/>\n<meta property=\"og:description\" content=\"Report Tickets es una funci\u00f3n para visualizar y analizar el estado de los tickets de la plataforma. 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