{"id":4740,"date":"2023-11-17T09:41:38","date_gmt":"2023-11-17T09:41:38","guid":{"rendered":"https:\/\/support.spoki.com\/docs\/uncategorized\/pasos-multiples-en-la-automatizacion\/"},"modified":"2024-11-06T11:59:49","modified_gmt":"2024-11-06T11:59:49","password":"","slug":"pasos-multiples-en-la-automatizacion","status":"publish","type":"docs","link":"https:\/\/support.spoki.com\/es\/docs\/como\/pasos-multiples-en-la-automatizacion\/","title":{"rendered":"Pasos m\u00faltiples en la automatizaci\u00f3n"},"content":{"rendered":"\n<p>En este art\u00edculo se especifica la <strong>l\u00f3gica subyacente a la creaci\u00f3n, modificaci\u00f3n y sustituci\u00f3n de los pasos m\u00faltiples dentro de la automatizaci\u00f3n. <\/strong><\/p>\n\n<p>Los pasos de la automatizaci\u00f3n, adem\u00e1s de contener el mensaje\/acci\u00f3n a realizar, tambi\u00e9n incluyen el paso de espera. <\/p>\n\n<p>A continuaci\u00f3n, veamos qu\u00e9 implica la modificaci\u00f3n de los pasos en las automatizaciones: tomemos como ejemplo una secuencia de tres mensajes con su respectivo paso de espera.<\/p>\n\n<figure class=\"wp-block-image size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"502\" height=\"665\" src=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-10.12.41.png\" alt=\"\" class=\"wp-image-2751\" srcset=\"https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-10.12.41.png 502w, https:\/\/support.spoki.com\/wp-content\/uploads\/2023\/11\/Screenshot-2023-11-17-alle-10.12.41-226x300.png 226w\" sizes=\"(max-width: 502px) 100vw, 502px\" \/><\/figure>\n\n<p><strong>ELIMINACI\u00d3N DE UN PASO<\/strong> En el caso de que se decida eliminar un paso, todos los contactos en espera del paso 2 pasar\u00e1n al paso 3, comenzando desde ese momento la espera de 4 d\u00edas prevista en el paso 3. Los contactos en espera de los otros pasos no sufrir\u00e1n variaciones.<\/p>\n\n<p>Caso particular: Si se elimina un paso seguido por el paso \u00abCualquier respuesta del cliente\u00bb, dicho paso ser\u00e1 ignorado y el embudo pasar\u00e1 al siguiente paso.<\/p>\n\n<p><strong>DESPLAZAMIENTO DE UN PASO<\/strong> En caso de que se decida mover un paso, hacia arriba o hacia abajo en relaci\u00f3n con otros pasos ya existentes, el paso arrastrar\u00e1 consigo a los contactos en espera. Por ejemplo, si el paso 2 se mueve antes del paso 1, los contactos presentes en el paso 2, que hab\u00edan recibido previamente el mensaje del paso 1, lo recibir\u00e1n nuevamente.<\/p>\n\n<p><strong>SUSTITUCI\u00d3N DE UN PASO<\/strong> La sustituci\u00f3n del mensaje en un paso ya existente no implica ninguna modificaci\u00f3n para los contactos en espera en ese mismo paso.<\/p>\n\n<p><strong>ADICI\u00d3N DE UN PASO<\/strong> Es posible a\u00f1adir un paso en cualquier parte del embudo y los contactos en espera del paso anterior pasar\u00e1n al siguiente paso. \u00a1AVISO! Cuando se a\u00f1ade un paso final, si los contactos que estaban en el \u00faltimo paso previamente ya han recibido el mensaje, esos contactos habr\u00e1n salido de toda la automatizaci\u00f3n y no recibir\u00e1n el paso final. por lo tanto, para a\u00f1adir pasos en la parte inferior de la automatizaci\u00f3n, y asegurar que los contactos que ya est\u00e1n en la automatizaci\u00f3n reciban los nuevos mensajes, es necesario a\u00f1adirlos a la automatizaci\u00f3n ANTES de que esos contactos lleguen al \u00faltimo paso existente antes de a\u00f1adir los nuevos mensajes.<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En este art\u00edculo se especifica la l\u00f3gica subyacente a la creaci\u00f3n, modificaci\u00f3n y sustituci\u00f3n de los pasos m\u00faltiples dentro de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[46],"doc_tag":[],"class_list":["post-4740","docs","type-docs","status-publish","hentry","doc_category-como"],"year_month":"2026-04","word_count":377,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"Emanuela Locorotondo","author_nicename":"emanuelalocorotondo","author_url":"https:\/\/support.spoki.com\/es\/author\/emanuelalocorotondo\/"},"doc_category_info":[{"term_name":"C\u00f3mo","term_url":"https:\/\/support.spoki.com\/es\/docs-category\/como\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - 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