Skip to content
Supporto Spoki

Documentation for Spoki use

  • English
    • Italiano
    • Español
  • English
    • Italiano
    • Español

Integrations

34
  • Integrate WhatsApp with Google Sheets
  • Integrating Spoki with Facebook forms.
  • Integrating Spoki with Brevo (formerly sendinblue)
  • Integrating WhatsApp with Zapier
  • WhatsApp and WooCommerce Integration
  • Integrating WhatsApp with Hubspot
  • Integrating WhatsApp with Qapla’
  • Integrating WhatsApp with ActiveCampaign
  • Klaviyo and Spoki Integration.
  • Integrating WhatsApp with IFTTT
  • Integrate WhatsApp with Zoho
  • Integrate WhatsApp to WPNotif
  • Integrate WhatsApp with Semplisio
  • Integrating Spoki with Webhooks
  • Integrate Prestashop to WhatsApp
  • Integrate Spoki with any management system via API
  • Integrating Calendly with Spoki
  • Integrate WhatsApp with Google Calendar
  • How to send a Webhook out of Spoki vs. a management system
  • Integrating WhatsApp with Paypal
  • Zadarma
  • Embed Spoki on your Software
  • Spoki Integration with Connectif: Automating WhatsApp Messages
  • Integrate WhatsApp with Shopify
  • Insert Chat Button on Shopify
  • Get Started with Spoki MCP
  • Sync Klaviyo Lists and Segments with Spoki
  • Gorgias
  • Make
  • Shopify App
  • Ringover
  • Magnews Flow
  • Salesforce Flow

Platform

15
  • Lists
  • Dynamic fields
  • Import CSV from Lists
  • Apply for OBA (Official Business Account) WhatsApp
  • Ticket
  • How to verify the authenticity of Spoki emails
  • Contact
  • Dashboard
  • Chat
  • Campaigns
  • Template messages
  • Chat buttons
  • Tags
  • Integrations
  • Automations

How to

86
  • How to create a simple automation from the Campaigns section
  • Spoki on your Smartphone – Web App and Notifications
  • “Delay” Step: When and How to Use It
  • Quick Action “If/Else”
  • How to Filter Chats by One or More Tags/Agents/Lists/Tickets
  • Marketing Consent on Spoki: Operational Guide
  • Guide to the Branching Option in Automations
  • Introduction to Using the OTP Code
  • Guida allo step “Attendi risposta”
  • How to Upload a Contact List on Spoki: A Step-by-Step Guide
  • Crafting AI Prompts
  • How to send the content of a message to an external webhook
  • Multiple steps in automation
  • HOW TO TRACK CLICKS ON TEMPLATE MESSAGE LINKS: UTM
  • How to write documents for AI
  • Template suggested by Artificial Intelligence (AI)
  • How to create a marketing funnel on Shopify
  • Integrating Spoki with Meta Listings
  • How to build your own AI Agent
  • Restore all blocked contacts
  • Translate messages and replies if the contact has a different language
  • Transcription and translation of audio in chat
  • Permanently delete a contact on Spoki
  • How to export all messages from a chat as CSV
  • How to change media in the Template before sending it in chat
  • How to create a list for contacts in a specific automation step
  • New features of Active Campaign
  • How to populate a dynamic field
  • How to activate catalog display on WhatsApp
  • How to add Tag in automation before inserting it
  • How to generate a list from Campaign Statistics
  • How to segment clients within Automations.
  • How not to let your recharge expire
  • How to automatically manage who replies/does not reply to a message
  • How to terminate automation manually for specific contacts
  • How to terminate automation manually for specific contacts
  • HOW TO CREATE A LIST FOR CONTACTS IN A SPECIFIC AUTOMATION STEP
  • HOW TO GENERATE A LIST FROM CAMPAIGN STATISTICS
  • HOW TO ADD TAG IN AUTOMATION BEFORE INSERTING IT
  • New features of Active Campaign
  • How to change media in Template before sending it to chat
  • How to export all chat messages as CSV
  • Audio transcription and translation in chat
  • Delete contact permanently on Spoki
  • Train artificial intelligence (AI) on Spoki
  • Integrating Spoki with Meta Listings
  • How to set up a CTA with dynamic field
  • How to send the content of a message to an external webhook
  • How to automatically manage who replies/doesn’t reply to a message
  • Free messages with buttons
  • How to get a single contact out of all automations
  • Spoki – first steps
  • How to transfer contacts from your Whatsapp app to Spoki
  • How to handle cases when I have to send a chat reply to a customer after 24 hours?
  • How to withdraw from Spoki service
  • HOW TO LINK SPOKI TO FACEBOOK INTERACTION CAMPAIGNS
  • How to manage booking Calendly + Active Campaign + Spoki
  • How to consult automation reporting
  • How to send multi-language messages
  • How can I identify which user has replied in chat to a message?
  • How to populate a dynamic field via CSV upload and submit a campaign
  • How to enable automation for birthday greeting message
  • How to automatically handle those who do not respond
  • How to activate the Woocommerce plugin associated with Spoki Pro
  • How to enable automation for non-working hours
  • How to link Spoki to Facebook campaigns
  • How to activate an automatic message to run on holidays
  • How to link a Chat Button on the website to an automated response
  • How to insert WhatsApp chat button on WordPress site
  • How to update Spoki’s WhatsApp profile
  • Recommended proportions for images in Whatsapp messages
  • How to create template button response automation
  • How to start an automation with API
  • How to enable notifications on Spoki
  • How to lock/unlock contacts automatically
  • How to create new users and assign different roles
  • How to integrate Spoki for your customers into your software
  • How to recover abandoned shopping carts on Woocommerce
  • How to Automatically Send a Reminder Message Using Spoki
  • How to duplicate automations/ templates
  • Managing Free Messages in the Automation Flow
  • How to attribute or remove tags to contacts in a list
  • How to delete multiple contacts
  • Migration from old Twilio provider
  • View only unread chats
  • How to Use the Return Webhook from Spoki to Zapier

Strategies

13
  • Tips for mass mailings over 10,000 contacts
  • WhatsApp Strategies for Christmas: The Complete Guide to Maximizing Sales and Customer Satisfaction
  • WhatsApp That Sells – Mini Strategic Guide by Sector
  • WhatsApp for E-commerce: How to Turn Conversations into Sales with Spoki
  • Why Spoki AI is Essential in Every Communication and Sales Strategy
  • Reach All Your Contacts Without Exceptions: SMS Integrated into Spoki Automations
  • Practical Guide to Creating, Optimizing, and Approving WhatsApp Templates with Spoki and ChatGPT
  • Practical Guide to Creating, Optimizing, and Approving WhatsApp Templates with Spoki and ChatGPT
  • The 6 Most Effective Automations to Use with Spoki
  • Tips for mass mailings over 10,000 contacts

WhatsApp rules

8
  • “Daily” contact limits
  • Authorization for use
  • Quality of messages sent
  • Types of messages
  • Conversations
  • What to do if your account is in low quality
  • What to do if you have been banned from WhatsApp
  • Rules to avoid ban from WhatsApp

Onboarding

6
  • 2a. Accepting notification from Tyntec
  • 2. Verify Meta Business Manager
  • Spoki activation – authorization from Meta BM
  • Before activating Spoki: What you need to know about your existing WhatsApp number
  • Plans and prices | Spoki
  • 3. Spoki Training Course

Release Notes

4
  • Carousel Template
  • Report Tickets
  • Commerce Triggers
  • Automation step “Start automation”
  • Home
  • Docs
  • How to
  • How to Upload a Contact List on Spoki: A Step-by-Step Guide
View Categories

How to Upload a Contact List on Spoki: A Step-by-Step Guide

YouTube player

In this guide, we will explore the three main methods available for uploading a contact list to Spoki. Whether you are starting with an empty list, importing contacts via a CSV file, or creating a custom list using advanced search, this guide will provide you with all the information you need to complete these tasks easily and effectively.

1. Creating an Empty List #

The first method involves creating a completely empty contact list, which you can then populate manually. To do this, simply select the “Empty List” option from the list management panel within Spoki.

2. Importing Contacts from a CSV File #

The second method allows you to import contacts from a CSV file. Here’s how:

  • Download the sample file provided by Spoki to understand how to structure your CSV file.
  • Prepare your CSV file with the contacts you want to upload, ensuring you follow the correct format as shown in the sample file.
  • Upload the CSV file to Spoki. The system will allow you to map the fields from your CSV file to Spoki’s contact fields through a matching process.
  • Review the total number of contacts that will be imported and choose whether to limit the number of contacts to be included in the final list. For example, if your CSV contains three contacts, you can choose to upload only two.
  • Automatic list generation: If you choose to upload a selection of contacts, Spoki will automatically create a new list with your selected contacts.

3. Creating a List via Advanced Search #

The third method involves using Spoki’s advanced search functionality to create a custom list from existing contacts in the system. In this case, you can select one or more criteria (such as language, location, or other attributes) that the contacts must meet.

  • Select your desired search criteria. For example, if you want to create a list of English-speaking contacts, simply select “Language: English” in the search panel.
  • Proceed to list creation: Spoki will select all contacts matching your criteria and allow you to easily transfer them into a new list.
  • Save the list: Once the process is complete, your new contact list will be available among the saved lists within the platform.

4. Integration with CRMs and Marketing Tools #

If you are using a CRM or another marketing tool, it is possible to integrate Spoki with those systems to directly import contacts from your external platforms. This integration helps save time and simplifies your list management process.

Related Articles #

https://support.spoki.com/docs/piattaforma/contatti
Lists
What are your Feelings
Share This Article :
  • Facebook
  • X
  • LinkedIn
  • Pinterest
Still stuck? How can we help?

How can we help?

Updated on August 7, 2025
Guida allo step “Attendi risposta”Crafting AI Prompts

Powered by BetterDocs

Table of Contents
  • 1. Creating an Empty List
  • 2. Importing Contacts from a CSV File
  • 3. Creating a List via Advanced Search
  • 4. Integration with CRMs and Marketing Tools
  • Related Articles
DEVELOP YOUR BUSINESS WITH SPOKI AND WHATSAPP
Try now for free

Contacts

  • info@spoki.it
  • +39 351 5495135
  • Informativa Privacy

Menu

  • Home
  • Prices
  • Functionality
  • Integrations
  • Artificial Intelligence
  • About us

Solutions

  • Marketing
  • Sales
  • Customer Care
  • Developers

Support

  • API Documentation
  • Blog
  • Case Study
  • Learning Center
  • Manual

Spoki.it © All rights reserved NextAI Srl P.IVA IT02717930743 Viale Francia snc, 72019 San Vito Dei Normanni (BR) Italy

Soluzioni

  • Marketing
  • Vendita
  • Assistenza Clienti
  • Developers
  • Italiano (Italian)
  • English
  • Español (Spanish)