Guide to migrating your number

To proceed, the first thing you’ll need to do is disable two-factor authentication (2FA):

• In WhatsApp Manager, open Account Tools → Phone Numbers, select this number, go to the “Two-Step Verification” tab, and click “Disable Two-Step Verification.

• Meta sends a confirmation email to the Business Manager administrator: follow the instructions to disable the PIN (also check your Spam folder).

• If the tab only shows “Enable,” the PIN is already disabled. You can reconnect right away.

Once two-factor authentication (2FA) has actually been disabled, you can proceed by repeating the activation. There are two ways to do this:

1. From the Channels section Go to Channels >> WhatsApp Chat >> Reconnect WhatsApp with Meta, then choose Use your phone number or Use the WhatsApp Business app, depending on the activation method previously used.
2. From the in-platform notification Log in directly from the modal that appears on the platform >> Reconnect WhatsApp with Meta, then choose Use your phone number or Use the WhatsApp Business app, depending on the activation method previously used.

Then continue by following these steps:

1. Enter the name of your business portfolio and, under “WhatsApp Business Account,” select “Create a WhatsApp Business Account” — even if an existing account already appears as an option in the dropdown menu.

2. Enter the same business portfolio name, select the category that best fits your business, and the company website, setting the time zone (“Time zone”) to Rome.

3. Enter the international dialing code and the phone number you’re migrating, enter the same name you used for your business name as the display name, and select how you’d like to receive the verification code.

4. Don’t worry if a warning appears: it’s simply letting you know that the number is already active on another provider and that it will be moved to the new one.

5. Review the information you’re about to share and confirm to proceed.

6. Wait a few moments until the process is completed.

7. Onboarding was successful: you can return to the platform and monitor the connection status from the “Channels” section.

FAQs

1. What should I do if my number is connected to WhatsApp Business?
   A: Here is the guide for activation using the WhatsApp Business app.
   
2. I’ve reached the maximum number of WABAs on my Meta account, what should I do?
   A: Check whether your Business Manager can actually host all the WhatsApp Business Accounts (WABA) you’re migrating. If you’ve reached the limit, you’ll need to upgrade directly from the Business Manager before proceeding with the migration.
   
3. I lost my SIM card, what should I do?
   A: Contact your phone carrier and request a new SIM card while keeping the same phone number.
   
4. I have a Meta (+1) number connected, what happens?
   A: If you have a US number, there’s a possibility that it cannot be migrated. In this case, you will need to proceed with requesting a new number.richiesta di un nuovo numero.